Razer Synapse 2 not opening | Razer Insider

Razer Synapse 2 not opening


Userlevel 1
Hello everyone,

Today I've updated Razer Synapse 2, and it doesn't open anymore. When I close it, and again run it then it shows the notification of syncing settings, but it still doesn't open. I have tried reinstalling and everything. Even tried on other PC and it happens the same thing. Any solution?
I cleaned all folders with Ccleaner before reinstalling.
Under Programs And Features only option unistalling is working. Changing or repair throws an error of not founding . msi installer. It never happened before any of these things..

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58 Replies

thinkDeepLilacLARIMAR193
Thank you, it worked but I had to hunt it down with WayBackMachine because they purged all their site of the v2 release and the v3 release does not bundle anything but the surround stuff...

http://dl.razer.com/drivers/Surround/win/RazerSurroundInstaller_v2.0.29.20.exe

Cheers

For the Razer surround part is there a way to get the pro version?
I ended up stumbling on a fix that worked for me.

On a fresh install, after you log in, it'll attempt to update. I didn't let it finish by closing Razer's update manager in the Task Manager. I opened Synapse and after a bit a window popped up asking if I wanted to update Synapse. I told it to update and when it was finished Synapse worked just fine.

This was with Synapse 2.
same here not working
Got mine working by going to C:\\Program Files (x86)\\Razer (Where you installed razer synapse)
Deleted every folder apart from the synapse folder.
Went into the folder and clicked RzSynapse.exe and it booted up straight away.

(I also clicked RzUnlockAgent.exe but I dont think that did anything)
thinkDeepLilacLARIMAR193
Thank you, it worked but I had to hunt it down with WayBackMachine because they purged all their site of the v2 release and the v3 release does not bundle anything but the surround stuff...

http://dl.razer.com/drivers/Surround/win/RazerSurroundInstaller_v2.0.29.20.exe

Cheers

I managed to install everything, but now when I turn on the surround sound at synapse 2, interference and robotic noise appear
Same robotic sound for me too.
I have a fresh version of latest windows 10 x64 and have not messed around with it.
On my previous windows the application worked as a charm.
But now the sound is so bad, it lags and screaks and the sound is unbearable.
All these years since i bought the Razer surround pro application, I have been using it with generic setup (not with razer headset) with many other headsets. And everything worked great. I liked the widened sound stage, improved positioning audio and all the other options.

Now when I installed the application on the fresh version of latest windows 10 - the sound is very laggy, robotic - just plain bad - regardless of which headphones/speakers i connect to my PC.

This is not a speaker/heaphone issue, but rather the application compability with windows 10 current version.
I've been in touch with Razer support since May.
Most of the time they just answer with some random pre-defined text that which makes me facepalm every time.
Today they finally admitted that it is the lates windows update that broke the surround pro application.

Now i'm being asked to reinstall windows to some earlier version to test if app works on it.... Kinda nonsense but ok.

By the looks of how "fast" and "interested" the support is -
I have around 2% belief that this problem might be fixed by 2022 if fixed at all.

Kinda sad.