Hello, I have had two Razer products for a day. Razer Blackwidow V3 Razer Deathvader V2 My program just doesn't detect the mouse and keyboard. I've uninstalled several times, deleting all folders and drivers. Repaired or reinstalled the program. I also tried Razer's Device Detection Troubleshoot Tool.
I'm getting a little annoyed. The Chroma Visualizer works, but I still don't see the devices, would like to adjust DPI and co.
I've really tried everything imaginable.
https://i.gyazo.com/012e3c9459268d0dc54dbce869b87a31.png
Userlevel 7
+1
Do you have Valorant installed? If yes, then uninstall Riot Vanguard anti-cheat, because it's messing with synapse. Then restart your PC.
Userlevel 7
- Razer Support
- 2398 replies
-
12 January 2023
Hi SmokyTopazportalfirst244,
If you're still experiencing the same issue, gather the Synapse logs from your PC by following the steps here. Use Google Drive to share the files with me through PM so I can raise your concern with the software team for further diagnosis. Thank you!
If you're still experiencing the same issue, gather the Synapse logs from your PC by following the steps here. Use Google Drive to share the files with me through PM so I can raise your concern with the software team for further diagnosis. Thank you!
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