Hello guys, a few days ago I have been having a problem of high cpu usage sometimes up to 100% with the WMI provider host and reading in reedit I realized that several people had this problem and that it was caused by razer synapse 3 software when uninstalling it the problem went away and my cpu returned to normal, do you have a solution for this, my keyboard and mouse are Razer. thank you very much.
Note: I have windows 11 Pro and i9 13900k RTX 4090 and Asus Z790 Hero.
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A
But the timeline does not quite add up though.
The Microsoft KB is dated 09/23/2021, so this WMI change must have been changed a while ago.
In my own case, I did not have any Windows Update at all, I only had Razer update, then this CPU hogging issue started happening.
The microsoft article states WMI client application, so in this case Razer software is sending WMI requests and causing constant loop.
- If you Stop the WMI service completely.
- Right click in services.msc and select "pause" then "stop"
- Check WMI service still stopped
- Now load up Synapse 3. Can still change RGB lighting, macros, cooling fan, mouse dpi and mouse poll rate.
https://devicetests.com/mouse-rate-test (To check poll rate. Only applies to Wireless dongle/wired mice as Bluetooth has 125hz limit)
However disabling WMI service completey causes problem only on next reboot. i.e. It only holds my mouse settings from last time and can't change on demand anymore, even after starting WMI service again.
So WMI service is still needed initially only, but not thereafer for Synapse to work.
I bet if everyone loads up their WMI activity log it will look like this: ResultCode=0x80041032
Also people can match the process ID in log to Razer process in task manager.
Userlevel 3
I’m seeing this too.
same here.
Uninstalled Razer Synapse immediatlly the CPU hogging is gone and CPU temp dropped 10 degrees. Is someone from razer is taking a look at this issue?
A
It seems people have created 2 duplicate threads in support section of forum.
https://insider.razer.com/razer-support-45/razer-central-service-30-cpu-usage-always-43587
This thread has much more useful information in terms of providing logs. Might be better to keep/move this into support section then direct other 2 threads to this instead.
Very much urge if below can be passed onto Razer software developers. It is a strong avenue to look at first in the way timeout value on Razer client side is set in issuing WMI requests.
Userlevel 2
Someone has responded via a new thread here.
https://insider.razer.com/razer-synapse-29/synapse-3-high-cpu-wmi-provider-service-43747
This is what synapse does all the time in WMI, I've noticed. it repeats this loop all the time.
It is trying repeatedly to scan for PnP-devices and enumerate them … i.e. count and identify them if they are known or new... thus hogging CPU cycles as it never “completes”.
Anyone in the same situation??? For me it’s not only the razer central service but wd discovery and nvidia share too…….
It’s funny because even with all the razer services stopped and the headset still working, I still having hicups and sound cuts randomly (it didn’t happen before the update playing the same games btw). Basically the update broke a lot of the CPU management for the device lol
Userlevel 7
- Razer Support
- 7595 replies
-
24 February 2023
Hey Peter8UK, XRaiderV1X, polySandyBrownAPATITE018, ivan.yu. pgtest70, AchillesGR and Navylian! And yes, Razer is aware of the application’s behavior, and our devs are actively working on a fix that should be released via Razer Synapse updates in the future. We recommend checking for any available Synapse updates regularly. We also need your cooperation in submitting your Synapse logs and MSInfo to our Support Team through this link. Ensure to collate and upload the files to any online hosting sites and paste the shareable link in your message. Feel free to send me a ping or visit our self-help options should you have other questions or concerns.
Related links:
Razer Insider Thread: https://insider.razer.com/razer-synapse-29/synapse-3-high-cpu-wmi-provider-service-43747
Reddit Thread: https://www.reddit.com/r/razer/comments/118o9ok/synapse_3_high_cpuwmi_provider_service
Userlevel 3
Same here … already submitted logs …
Userlevel 2
Userlevel 2
The file “System Info And Programs.txt” in the SynapseLogs.zip contains every installed program, their installed dates, and versions.
Userlevel 2
The file “MSInfo.log” in SynapseLogs.zip contains machine details like BIOS, CPU, RAM, Time Zone, mother board manufacturer, etc.
Userlevel 2
If I decide that the required logs are too privacy invasive and do not feel comfortable providing them, the ticket will not be investigated.
You can unpack the Support file, as it’s zip archive containing a lot of txt files / logs. So you can check and decide if it’s privacy invasive or not :)
The file “System Info And Programs.txt” in SynapseLogs.zip contains every installed program, their installed dates, and versions.
The file “MSInfo.log” in SynapseLogs.zip contains machine details like BIOS, CPU, RAM, Time Zone, mother board manufacturer, etc.
Userlevel 2
If I decide that the required logs are too privacy invasive and do not feel comfortable providing them, the ticket will not be investigated.
You can unpack the Support file, as it’s zip archive containing a lot of txt files / logs. So you can check and decide if it’s privacy invasive or not :)
The file “System Info And Programs.txt” in SynapseLogs.zip contains every installed program, their installed dates, and versions.
The file “MSInfo.log” in SynapseLogs.zip contains machine details like BIOS, CPU, RAM, Time Zone, mother board manufacturer, etc.
All network interface MAC addresses are also captured inside the file “MSInfo.log” in SynapseLogs.zip
I think i found a little solution:
Disable WMI Service does not work, ok. Disable Razer Game Manager Service doesn’t work too.
But if you open Resource Monitor (Run → resmon.exe) you can SUSPEND the WMI Provider Host (WmiPrvSE.exe). And finally, CPU rest in peace :)
It’s a little patch that you can do before open a game.
If you don’t want to have any problem, consider suspend wmi process after open the game. Some process like steam needs to have this service active.
Noticed that on page https://mysupport.razer.com/app/answers/detail/a_id/3783 the version for the installer is supposed to be V1.11.0.379 ( Updated 22-Feb-2023 | Article ID: 3783 )…
but the version that gets downloaded is V1.12.0.385 (currently under discussion) (the download page has no date of information update). https://www.razer.com/synapse-3?_ga=2.206752208.2105337967.1677485291-684576232.1677485291
Anyone who knows whats supposed to be the “change” from 1.11.0.379 to 1.12.0.385 ?
Userlevel 2
I tried but cannot find any release notes.
Even if you use the older installer, during installation, you will immediately get upgraded to V1.12.0.385/
Same here, I haven’t found any release notes at all. Usually you can deduce some “inspiration” on what might have changed and might have caused our WMI-CPU load problems.
Yes, but the bottom line is… if the website can’t keep pages correct and version updated even after a week, then overall quality of “work” is lacking something.
Sidenote: Early days (1997) of the Visual Studio suite, my company was checking to see if it was ok for production use. Still remember the sinking feeling when the splash screen for program came up at startup and there was spelling errors in it… not a good start…
Userlevel 2
Same here, I haven’t found any release notes at all. Usually you can deduce some “inspiration” on what might have changed and might have caused our WMI-CPU load problems.
Yes, but the bottom line is… if the website can’t keep pages correct and version updated even after a week, then overall quality of “work” is lacking something.
Sidenote: Early days (1997) of the Visual Studio suite, my company was checking to see if it was ok for production use. Still remember the sinking feeling when the splash screen for program came up at startup and there was spelling errors in it… not a good start…
There is an option to turn off Razer start up splash screen.
Same here, I haven’t found any release notes at all. Usually you can deduce some “inspiration” on what might have changed and might have caused our WMI-CPU load problems.
Yes, but the bottom line is… if the website can’t keep pages correct and version updated even after a week, then overall quality of “work” is lacking something.
Sidenote: Early days (1997) of the Visual Studio suite, my company was checking to see if it was ok for production use. Still remember the sinking feeling when the splash screen for program came up at startup and there was spelling errors in it… not a good start…
There is an option to turn off Razer start up splash screen.
Read the sidenote carefully… it was not the splash screen as such… it was that it contained errors and thus implies that the coding might also include errors in Visual Studio 97...
Userlevel 2
Sharing my support ticket update on this issue, I received below response on my support ticket.
Hi Ivan,
As of the moment, no ETA was provided yet. Please be advised that the logs that we are asking previously are the necessary information that we needed for the investigation. Need not worry, as mentioned, we respect your decision not to provide those details.
You may try checking for Synapse updates in case an update will be released to fix the issue.
How to manually check for updates on Razer Synapse 3
Thank you for choosing Razer.
Sincerely,
Razer L2 Support
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