Synapse 3 High CPU/WMI Provider Service | Razer Insider
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Synapse 3 High CPU/WMI Provider Service

  • 23 February 2023
  • 49 replies
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P

The latest update (3.8.228.22313) seems to have fixed it for me 👍

What program/module has that version now? Installer is still version 1.12.0.385, Synapse 3 version 20320227 according to Razer Central (version 7.8.381). These are the core programs causing the problems.  (and they are not fixed yet…)

ivan.yu
Userlevel 2

It seems only a handful of people managed to get this not-yet-public update.

I tried check for updates (nothing), tried installing again with latest installer (nothing).

Razer support said this is being rolled out region by region.  I have tried VPN to Australia, Singapore, Hong Kong, USA, and still am not able to pick up this update.

A

It seems only a handful of people managed to get this not-yet-public update.

I tried check for updates (nothing), tried installing again with latest installer (nothing).

Razer support said this is being rolled out region by region.  I have tried VPN to Australia, Singapore, Hong Kong, USA, and still am not able to pick up this update.

I’m UK and it updated for me. Try UK site https://www.razer.com/gb-en/synapse-3 as fresh install.

ivan.yu
Userlevel 2

The actual installer RazerSynapseInstaller_V1.12.0.385 is the same everywhere in the world.  I did “fc /b” compare on different files, and they are all the same.

 

Whether it is https://www.razer.com/gb-en/synapse-3  or https://www.razer.com/hk-en/synapse-3 or https://www.razer.com/us-en/synapse-3

 

The key is, before you run the installer, you need to be a UK IP address, then it will go download the new version.  Maybe only the UK server is hosting the new version at the moment.

 

I VPN to UK before running the installer, and it picked up the new version.

 

 

P
Userlevel 2

that doesn’t work for me. 

ivan.yu
Userlevel 2

that doesn’t work for me. 

Did you VPN to become a UK IP before running the installer?

HGMRB
Userlevel 1

The latest update (3.8.228.22313) seems to have fixed it for me 👍

What program/module has that version now? Installer is still version 1.12.0.385, Synapse 3 version 20320227 according to Razer Central (version 7.8.381). These are the core programs causing the problems.  (and they are not fixed yet…)

Synapse 3 version is 20230227 (Razer Synapse 3.exe file is 3.1.627.5) while Razer Central.exe is 7.9.0.449

P

Finally got it through the update … and it seems to solve the issue.

M

The latest update to version 3.8.228.22313 fixed the issue. Great work guys. I appreciate it.

P
Userlevel 2

that doesn’t work for me. 

Did you VPN to become a UK IP before running the installer?

Yes, i’m connected to London and i checked with Speedtest that I was connected to the UK…

I’m rly tired about Razer… 

Any others solutions ?

P
Userlevel 2

The latest update to version 3.8.228.22313 fixed the issue. Great work guys. I appreciate it.

Where did you get the 3.8.228.22313 ? 😭

W

OK

M

The latest update to version 3.8.228.22313 fixed the issue. Great work guys. I appreciate it.

Where did you get the 3.8.228.22313 ? 😭

I was manually checking for updates each day, until it showed up yesterday :)

Open Synapse, go to Settings > About and click “Check for updates” button.

P
Userlevel 2

May be someone can send me the 3.8.228.22313 version by email ?  :/

stella.lachaize1@gmail.com

P
Userlevel 2

The latest update to version 3.8.228.22313 fixed the issue. Great work guys. I appreciate it.

Where did you get the 3.8.228.22313 ? 😭

I was manually checking for updates each day, until it showed up yesterday :)

Open Synapse, go to Settings > About and click “Check for updates” button.

The thing is… i can’t open Synapse at all :/

xCryptik
Rank
Userlevel 7
Badge

Hello Everyone!

A new update for Synapse has just been released (V3.8.228.22313).

To update, launch Razer Synapse 3, click on the Setting button in the top right corner, select About, and check to see if the version is V3.8.228.22313 to confirm that you have the most recent update. If not, click "Check for Updates".

The update as it is being released gradually by region. Please regularly check if you can manually update your Razer Synapse 3 to version V3.8.228.22313.

ivan.yu
Userlevel 2

The latest update to version 3.8.228.22313 fixed the issue. Great work guys. I appreciate it.

Where did you get the 3.8.228.22313 ? 😭

I was manually checking for updates each day, until it showed up yesterday :)

Open Synapse, go to Settings > About and click “Check for updates” button.

The thing is… i can’t open Synapse at all :/

Not sure if this helps, but worth a try.
https://mysupport.razer.com/app/answers/detail/a_id/1708/~/how-to-re-install-razer-synapse-3-%26-2.0-on-windows

 

Then download the installer again, if lucky, it can pick up the latest update when installer runs.

https://www.razer.com/synapse-3

 

I am with you 100% on this issue.  Told it has been rolled out region by region, but when I asked support, they told me which region has been rolled out, is information that cannot be shared.  

FrostyySnapps

Hello Everyone!

A new update for Synapse has just been released (V3.8.228.22313).

To update, launch Razer Synapse 3, click on the Setting button in the top right corner, select About, and check to see if the version is V3.8.228.22313 to confirm that you have the most recent update. If not, click "Check for Updates".

The update as it is being released gradually by region. Please regularly check if you can manually update your Razer Synapse 3 to version V3.8.228.22313.

Just updated and my app and RGBs dont work. Anyone having same issue? Fix? 

Eisenbahnfreund

Ist der fehler behoben worden wenn ja dann bitte melden

N

this issue can be minimized by changing the process to low priority and/or setting the affinity to 1 or two cores, the computer will stutter in games, and anything that needs the WMI srvice will be slow, but internet videos, text processing, etc are usable without restart. 

task manage> details> right click wmiservice exe> affinity/priority

N

I am no longer experiencing this issue.  I am not Convinced that it was entirely a Razer Synapse issue. Since all  Issues of this kind are never cut and dry. I experienced the problem even after uninstalling all Razer products. Then I waited a while, did some updates, then I installed the products again, and I haven't had the issue for about a week..

If it’s something that only happens while Razer software is running, then the Razer software is the problem. Even if a WIndows update “broke” it, it’s Razer’s job to fix it.

this is definitely a synapse issue. its causing some type of loop/ leak in WMI service. when i uninstalled and restarted, i did not get the issue until i reinstalled razer 2 days later

N

 

We are looking into this and are actively working on a fix which will be available in a future Synapse update. We recommend checking for Synapse updates regularly. Thank you for your patience.  


for how much Ive paid for my razer products, this should be THE ONLY THING the devs are working on until it is


​​​​​​​___ FIXED  ____ 

and you should be releasing the fix YESTERDAY. 

what the hell are we paying you for?

that being said, when the software works, it works great, just fix this bug that, yaknow, makes my computer LITERALLY UNUSABLE ……………………...

ivan.yu
Userlevel 2

May you can respond to below two forums so people know that someone is looking at it.

I doubt too many people will look at a brand new thread as a response.

 

https://insider.razer.com/razer-synapse-29/ryder-synapse-3-40-to-100-cpu-usage-wmi-provider-host-41995/index3.html

 

https://insider.razer.com/razer-synapse-29/wmi-provider-host-42575

A

I believe that it is a bigger issue than just razer software! Maybe WMI is here the service that leads other services that communicate with to make requests again and again…. something like that! I don’t know where to go from here my pc is on his knees and nothing i ve tried fixed it!

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