synapse crashing on startup | Razer Insider
Question

synapse crashing on startup

  • 8 April 2023
  • 2 replies
  • 301 views

is the error code I see in event viewer, synapse does eventually boot up with windows, but I am wondering if this is why I am having troubles with synapse not switching profiles on switching programs.

 

 

Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x6421d6ab
Faulting module name: KERNELBASE.dll, version: 10.0.22621.1485, time stamp: 0x0f433a40
Exception code: 0xe0434352
Fault offset: 0x001479d2
Faulting process id: 0x0x1FEC
Faulting application start time: 0x0x1D969A22EC00ED0
Faulting application path: C:\Program Files (x86)\Razer\Synapse3\Service\Razer Synapse Service.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: faa7245a-47ac-4005-ad8c-bdd62d3947e0
Faulting package full name:
Faulting package-relative application ID:


2 Replies

I get same Exception code/fault offset.

I have Razer Viper Ultimate + Mouse Dock and because of this crash I have to replug usb cable to mouse dock after login to Windows. Otherwise Synapse can’t find devices.

I think problem started after automatic Synapse or Windows 11 update around beginning of April. 

I noticed when the crash does happen, that auto switching of profiles when programs are opened doesn't happen.

I have to actually open synapse for it to start auto switching, and when it does start working the green text telling me which profile it switched to doesn't pop up.

 

 

Been going back and forth with support for a while now trying to figure this out.

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