Synapse is broken since the latest update | Razer Insider
Question

Synapse is broken since the latest update


Userlevel 4

I am experiencing some problems with Razer Synapse since the latest update I installed today. See bullet points below:

  • Razer splash screen is showing as expected when I start my PC
  • When I mouseover the green Synapse logo in the taskbar, the logo disappears (seems that the app is crashing upon mouseover)
  • Razer Synapse 3, Razer Synapse Service, and Razer Synapse Servoce Process are all showing up as running in task manager even after mouseover in previous point
  • When I attempt to launch Synapse manually, the taskbar icon re-appears, only to disappear again upon mouseover. RInse and repeat.
  • My mouse macros ARE working, even after taskbar mouseover
  • My keyboard macros ARE NOT working, both before and after taskbar mouseover

144 Replies

Userlevel 3

It is 100%  I have the exact same problems happening.  Turned pc on,  synapse has update.  Update finishes. Then can’t open it at all. Synapse processes are running in task manager but disappears from system tray everytime I try.  Been trying to find a solution or fix for hours.  On my second pc that’s never had synapse installed, It installed with no problems and runs fine.  I need the software to work on my other pc tho…so idk what’s happening.  

Userlevel 2

Oh my god, I have been trying to fix this for the past 7 hours without luck. THANK YOU for posting this so I could see it was an issue with an update. 

 

I got the new Deathadder V3 Faker edition today, plugged it in and Synapse did the little update thing, then ever since I restarted I’ve been having the same issue. I have re-installed windows 2x both once with synapse installed and once without (Keep apps and data re-install), and have removed every single trace of Razer from the registry and everything.

In all my hours looking now, the only thing I can see, is that the Razer Central.exe, not the service but the exe itself closes instantly after the splash screen. I tried installing Cortex in a desperate attempt to get Razer Central running, but it produces the same bug. I think they F’D the Razer Central somehow.

Userlevel 3

Yup.  It renders my dual pc’s useless right now.   The pc I use my razor audio mixer on to split audio between both pc’s is the one that’s broken.  Without being able to open synapse on my recording pc I can’t hear the audio from my gaming pc… the crazy thing is my gaming pc that’s never had synapse 3 on it downloaded it and is running it fine today.  But not the other

Userlevel 2

when was the update? this just started happening to me, I think, since Friday, but I could be wrong.

Edit: actually I don’t know when this happened. I remember something being wrong just this morning, I’m just not good with time I guess. But yes I would love to know when the update occurred. It would help me know if it was that or not.

Userlevel 3

It started today for me.  Booted up the pc.  Synapse had and update. Once the update completed I could never get it to open.  Disappearing from system tray on app startup all day

Userlevel 2

I’m pretty sure that happened to me too. I swear it was working yesterday. that’s crazy. I just noticed that something was wrong during my morning meeting for work, and I was trying to fix it while the meeting was going on and I had no luck. this is really frustrating.

Userlevel 4

Issue started for me after downloading & installing the update yesterday. The icon appears in the system tray upon ysstem startup, but disappears as soon as I mouseover it.

Strangest part is the fact that my mouse macros are working but my keyboard macros are not!

Userlevel 1

we need a fix from Razer instead of them leaving it up to the community to solve .. my Tartarus v2 is useless atm

Userlevel 2

I just booted my pc up again right now and the first thing that popped up was that thing where it asks if I want to let razer synapse make changes. I clicked yes and still nothing happened… 

 

Userlevel 2

we need a fix from Razer instead of them leaving it up to the community to solve .. my Tartarus v2 is useless atm

I 100% feel you on that. Mine is also useless because of this... This is really annoying. I can’t tell if my mouse, keyboard, or headsaet is close to dying or no either….

Userlevel 2

I can’t even uninstall it!!!

Userlevel 1

same problem here. tried every advise i could find in the internet, nothing helps. wrote a ticket, no answer till now…

 

Same issue 

The same thing, I tormented myself for 10 hours, deleted the program, cleaned the registry, reflashed the mouse, but did not achieve the result.😵

I am experiencing some problems with Razer Synapse since the latest update I installed today. See bullet points below:

  • Razer splash screen is showing as expected when I start my PC
  • When I mouseover the green Synapse logo in the taskbar, the logo disappears (seems that the app is crashing upon mouseover)
  • Razer Synapse 3, Razer Synapse Service, and Razer Synapse Servoce Process are all showing up as running in task manager even after mouseover in previous point
  • When I attempt to launch Synapse manually, the taskbar icon re-appears, only to disappear again upon mouseover. RInse and repeat.
  • My mouse macros ARE working, even after taskbar mouseover
  • My keyboard macros ARE NOT working, both before and after taskbar mouseover

Hello everyone. I have been having this exact issue for a day now. Things are escalated to the “higher” tech team but im still trying to see what I can do. I wanted to share an update with my issue. I tried installing everything the installer wanted. the extra HUE light stuff, the alexa, the ring light and streamer bloat crap softwares. When I did this I was able to get a log in screen to show again in synapse. I then noticed that the program would attempt to start over and over. making new synapse icons in my tray. So in other words things got worse. 

Same problem. After update app doesnt work

Same problem. After update app doesnt work

Same with me has anyone figured out how to fix it?

Userlevel 3

Yeah it’s awesome buying a razer audio mixer that relies on synapse working so I can hear audio from both pc’s.  Guess it’s time i go outside more or I just rid myself of all razor products entirely.  Fix now.  your synapse software is trash

Same. I was trying to fix this for hours until I found this thread. Has anyone tried to install an old version? I'll try and see if that helps. Only issue is to stop it from auto updating 

I went to the control panel, settings, and uninstall and instead of uninstalling the Razer synapse and cortex when prompted, I clicked on repair on my pc, it at least fixed the splash screen popping up with 50 million razer icons on the task bar. I don’t have my pretty rainbow flashing keys at the moment, but I’ll deal for now. Posting this in case it helps anyone else at least get the splash screen to stop until we get a fix from Razer. 

 

Userlevel 2

I came home from work and decided to check again….. still nothing….

Userlevel 2

so I just clicked on the razer synapse icon for funsies, and my mouse, Keyboard, and Tartarus’ lights went back to normal and the dashboard opened up for a brief 15 seconds or so. Then it closes again. it keeps asking me to long in and after a short delay the window pops up again. I know this ins’t fixed or anything, but this is definitely something different that wasn’t happening yesterday or today!

i tried uninstalling it, update firmware everything i googled online. still failed… i just bought a ornata v3 for kb macro….. 2 days ago…. FML

Userlevel 2

Does anyone have any news if Razer even knows this is a thing? or if they already said anthing about it?

Userlevel 2

Look see!!!! It pops up every now and then, but it still shuts down on me. This started happening a couple of hours ago. When it pops up it still has my profiles and settings. and my devices have the lighting that I set up for them.  but when it closes they go back to the color changing mode…..

Reply