Synapse keeps logging me out | Razer Insider
Question

Synapse keeps logging me out



Show first post

64 Replies

Think I have a solution. My razer cortex and synapse was logging me out every 10 minutes and has been doing this for a while now. I think now its because it was out of date or the old update is broken. To work around this go to “apps and features” and select “uninstall” (Dont worry you wont have to uninstall it). Following this it brings up the options for uninstalling it through the razer software and this inclusdes the option to simply update it. Once I logged in after this it seems to be working fine and has not logged me out yet. It logged me in instantly to after I restarted my computer too. I dont know if this is a long term fix but it seems to have worked so far. If you cant use your synapse for more than 10 minutes at a time its worth a shot.

didn’t work for me sadly, is there anyone else who also tried this?

Hi guys,

 

I’m sorry to hear that you’re experiencing the same problem. The dev team recently released an update to address this issue. Please make sure to keep your Synapse app up to date.

 

If that didn’t help, let me know through PM so I can help you escalate your concern to the software team for advanced resolution. Thank you!

PM’d

 

same here and sometimes i cant even star the synapse app  without turn it off in the task manager like 3 or 4 times or restart my pc i dont buy expensive products waiting for a trash software. i bought mouse, keyboard and mouse pad, its like 300 dollars for nothing. DIS BRAND WAS THE BEST… WAS.

I HAVE LIKE 4 OR 5 MONTHS WHIT THIS ISSUE.

Yup, I too continue to have the same problem. Ever since I started using Razer Synapse to finally be able to stop this extremely annoying  default rainbow blinking on my keyboard. All I want is to fkn turn off the lights. But every single time I restart my PC, it switches back to said max brightness default, and sometimes it takes around 5 rounds of restarting and task manager ending, then again admin-running all razer programs to get it working again. RIght now tho, it keeps asking me to login on the SAME PAGE I just logged in one second ago. It does not stop.

I have the newest updates for everything, all requirements, run it as admin. It doesn’t work. The fact I am required internet to change the lights of my keyboard is ridiculous as is, but this? Whoever on earth came up with this concept might want to, with all due respect, fix their ****.
Every day of dealing with this brings me closer to boycotting Razer in general and simply replacing their products with simple cheap ones that can’t blind you in the first place, this only gets everincreasingly annoying over time.

Please fix this issue which appears to have been going on for months now, if not years. Nobody pays hundreds of dollars for their equipment to then spend months dealing with this.

Oh, and yes, of COURSE I chose “keep me logged in”. It doesn’t even keep me logged in for 2 minutes, let alone on the next PC startup.

I see there is no response from razer. I've got the same issue as you guys and i think it's time to say goodbye to razer. 

Hi guys,

 

I’m sorry to hear that you’re experiencing the same problem. The dev team recently released an update to address this issue. Please make sure to keep your Synapse app up to date.

 

If that didn’t help, let me know through PM so I can help you escalate your concern to the software team for advanced resolution. Thank you!

I’m still having this issue and I have updated my app.

….

 

 

Have you tried running as admin?

same here…...

Cannot login (only a blank window appears). No access to the Apps and Devices then!!!

I was having the same problem. I managed to fix it by opening Task Manager and Ending all task related to razer. Then I stared them back up and they seem to be working again.

This is the workaround I’ve been using as well, however the issue comes back literally 1-2 hours later and the entire cycle starts anew.

same here.

Hi guys,

 

I’m sorry to hear that you’re experiencing the same problem. The dev team recently released an update to address this issue. Please make sure to keep your Synapse app up to date.

 

If that didn’t help, let me know through PM so I can help you escalate your concern to the software team for advanced resolution. Thank you!

software issue, I have the latest update. still logging out every once in a while.

Think I have a solution. My razer cortex and synapse was logging me out every 10 minutes and has been doing this for a while now. I think now its because it was out of date or the old update is broken. To work around this go to “apps and features” and select “uninstall” (Dont worry you wont have to uninstall it). Following this it brings up the options for uninstalling it through the razer software and this inclusdes the option to simply update it. Once I logged in after this it seems to be working fine and has not logged me out yet. It logged me in instantly to after I restarted my computer too. I dont know if this is a long term fix but it seems to have worked so far. If you cant use your synapse for more than 10 minutes at a time its worth a shot.

Thank you, this was the fix for me. Synapse on the desktop was saying I was up to date, but after looking at the uninstall wizard I was clearly a couple version out of date.

i have been facing this issue sometimes also but recently it keeps getting more n more frequent

….

 

 

Have you tried running as admin?

i did, worked whit razer cortex but synapse its the same

 

I’ve had the Razer AppEngine issue yesterday and nothin - including the reinstall - worked, but today the problem seems to be gone. 

same problem everytime i turn on my computer even tho i have the keep me logged in checked it logs me out

same here, reinstall helped for a bit but just now it started again

I solved my problem by uninstalling my Razer mouse (the only Razer item I have) and installing my daughter’s spare Corsair one. No Razer, no problem any more. And I won’t be buying another one, or anything else of theirs. So that’s one more lost customer.

I have the same issue. It was once a month then once a week now it is every day. I have to login again and then restart my computer. It is pretty ridiculous that 1) this isn’t fixed by now. 2) That I can’t even control the colors on my keyboard, mouse and mouse bad because I can’t log in.

If you are going to make me login to use you product. Make the login system work!

Yeah I use to love razer for years but since the last year I’ve been getting signed out and I’m tired of resetting my password. 

 

fix you trash products!

or you’ll eventually not be a company or sell products. 

Just lost a game because I was logged out mid-match. Not only were my personal keybindings unavailable, but my game was minimized several times without my control. Not very happy.

Same, this is last time I am using any Razer device. Their software is trash

I also have it worsen more recently, I thought it was the Razer Chroma Addressable RGB Controller's fault because I connected it and it started throwing me out more often and SYNAPSE screams to me that "DC CONNECTION REQUIRED" and I have it connected well and tested. But what annoys me more is the problem of logging out of losing game profiles and modes during gameplay. I never know when he will kick me out!!!

Hi guys,

 

I’m sorry to hear that you’re experiencing the same problem. The dev team recently released an update to address this issue. Please make sure to keep your Synapse app up to date.

 

If that didn’t help, let me know through PM so I can help you escalate your concern to the software team for advanced resolution. Thank you!

cynical but is this so this thread doesnt grow - Same issue re install - same problem - come on RAZER! stuffs expensive - it should work!! - incidentally im still on win10 see few other posts same - is this win 10 specific issue?

Reply