Synapse not reconizing devices

Neozgred
Thats not helping, im start to think it is related to windows 7, but im not sure.

WIN10 as well

toooldforthis1982
Came here looking for an answer and all I see is the same complaints.
Razer Blade Stealth 2019
Core V2
Nommo Chroma
DeathAdder
Kraken Tournament
BlackWiddow

All are recognised except for the V2.

I paid a lot of money for this stuff and I want to be able to use it properly. There are cheaper and better eGPU enclosures out there Razer - fix this please!

Do what I did , buy and plan ahead according to what people report on the software front , Razer Naga 2014 still rocking it , razer firefly cloth edition and a BlackWidow Chroma TE Yellow Switches V2 they work flawlessly in Synapse 2.0 so im set !

I ain't upgrading to 3.0 until that abysmal pile of p00p is out of the BETA. GL dudes

toooldforthis1982
Came here looking for an answer and all I see is the same complaints.
Razer Blade Stealth 2019
Core V2
Nommo Chroma
DeathAdder
Kraken Tournament

toooldforthis1982
Where can I find a 2.0 download and is it likely to work with newer devices?

Wrong!! once again i use BlackWidow v2 chroma i there is the same issue ive already contacted razer as well
All are recognised except for the V2.

I paid a lot of money for this stuff and I want to be able to use it properly. There are cheaper and better eGPU enclosures out there Razer - fix this please!

Also having troubles here. Support tech suggested I return my Core v2 for a direct replacement, or consider the Core X. I returned for a direct replacement. No dice. Very unfortunate that a $500 piece of hardware doesn't work. This is clearly a software issue as I went through a very lengthy troubleshooting call with RAZER support. I also went through the trouble of 1) rolling windows back to 1803, 2) uninstalling Synapse 3, 3) using the ME firmware updater, 4) updating Wndows back to 1809, 5) jiggering Synapse 3, 6) surviving BSOD crashes at boot, and 7) contemplating bringing the new device out back to shoot it...

Very displeased with the amount of time/effort I've put into trying to make this relationship work. It's not me, it's you, RAZER...sad sad sad.

I am trying to play using my Razer Naga Trinity on my laptop. I use the mouse daily on my desktop and it works perfectly so I know it is not broken hardware. My laptop also recognizes it as a Razer Naga in devices but razer synapse 2.0 does not recognize the device at all.
I have tried reinstalling and updating the driver.
I have tried plugging it in in the 3 different USB ports that I have.
I have tried uninstalling and removing all files related to the driver (including the font files, folders and the registry entries for them along with other shit which I don't know why your installer doesn't handle).
I have tried making all old devices visible in the device manager and delete all of them before reinstalling the software again.
I have tried deactivating my anti-virus while installing and plugging in the mouse.
I re-downloaded the install file and restarted the computer in between each of these tries.

I am on windows 10. There may be a couple more things that I have tried but the bottom line is that I have done way more than is reasonable to have to do and it is not working. I love your hardware but I wish your software wasn't such a hot steaming mess from the way it looks to leaving files allover the place on uninstall. I hope you have an idea for how to solve this issue that I haven't thought of yet because right now my $100 mouse is basically a Microsoft pointer with fancy colors.

geoIOLITEDarkGreen539
I'm sure that this will work :

Do all steps bellow without conect the razer device.

1 - download this file: cdn.razersynapse.com/1533035498f3QE4AcsRazerCynosaV2Setup_v3.3.0802.073117.exe,
2 - unistall razer synapse, clean all razer files remain,
3- very important step : download synapse3 installer, run it >>>but first install razer cortex only<<<, don't install synapses yet.
4- execute file downloaded before,
5- re-run synapses installer, install synapses,
6- Once synapses instaled and runing, connect the razer device. thats all.

For sure this will solve all problems of razer devices detecet

Anyone tried these steps already?

Same issue happened after the last synapse update. I spent 2 hours talking with tech support to no success. I ended up tinkering with it and fixed my issue. Super easy fix guys go into your install/uninstall setting. Delete razer synapse both 3.0 and 2.0 if you have both installed. Then scroll down and there should be something called a razer driver package. Uninstall that as well. Then restart your pc and download the latest razer synapse version. My razer synapse began to sync once again and finally recognized my mouse which was the 1/3 of my razer devices that didnt work. Good luck guys and gals,I hope this works!!

BlackFireDragon
Can you connect your devices to diffrent pc and check if the issue is also there ?

I did, it works on my laptop, but not on my desktop

Baconalick
Same issue happened after the last synapse update. I spent 2 hours talking with tech support to no success. I ended up tinkering with it and fixed my issue. Super easy fix guys go into your install/uninstall setting. Delete razer synapse both 3.0 and 2.0 if you have both installed. Then scroll down and there should be something called a razer driver package. Uninstall that as well. Then restart your pc and download the latest razer synapse version. My razer synapse began to sync once again and finally recognized my mouse which was the 1/3 of my razer devices that didnt work. Good luck guys and gals,I hope this works!!

I tried that, but there was no driver package.

What do you mean a USB hub? I have moved the cables to the front of my computer to no avail, i just pretty much uninstalled everything for good, I'm so sick of everything Razer constantly breaking after every update.

BlackFireDragon
he say external usb extension device 😜 In this case try to remove everything uninstall all razer softwere then delete razer folders in the appdata and programfiles next go to windows device menager and remove your devices after removing unplug them from usb when you finish reboot pc. When windows boot go to razer website download new installler and install it. This give you clean softwere install without saving files you have previous.

i give up, im not doing any razer bs again, i already tried doing that without taking them out but no way that would really help because it would just use placeholder drivers until you restarted

Neozgred
Thats not helping, im start to think it is related to windows 7, but im not sure.

i just spent all day and i got TartarusV2 to work, finally.

i run win7 64.
i had exact same issue. Razer Control Device Driver failed install. you have to be looking at hidden devices in device manager to even see that this didnt install correctly.

first go to windows update and make sure you have any with Razor in the heading. I didnt have this one.
-Razer Inc - HIDClass - 1/1/2017 12:00:00 AM - 6.2.9200.16448-

this one got things to show up in my device manager.

second go to windows update again and get this specific update.
https://www.microsoft.com/en-us/download/confirmation.aspx?id=46148

The windows error (code 52) is what lead me to this. its some bullshit about SHA1 and SHA2 certificate crap for windows whlq certified driver crap. win7 wont take sha2 or a mix of the two or something like that.

hope this helps.