I’m having the same issue. It just stands there and i can’t do anything or change any settings in Synapse. Tried to contact support but its always redirects me to the choose a contact method page. Can’t submit a ticket can’t open live chat.

Please fix this

Is there any update on this issue?

For the past 6 months, this issue has been more present than absent. 
I feel like it’s been months since I’ve been able to actually utilize the software of my several hundred dollar headset to actually enable the features I bought Razer to have.

Every day this issue remains unresolved is a day I regret buying a razer headset. My good will and loyalty for razer is at an all time low and sinking.

My headset has incorrect audio settings and i cannot change them since this popup appeared. Can i return my headset as faulty?

Bump

Can someone who works at razer comment on this? Like will this be fixed or do i throw this headset in the trash? 

Same problem here, I have only Razer Headphones as def audio and mic in windows and this message still pop up. I cant do shit there is no other active device I uninstalled all realtek drivers and others… There is only RAZER BLACK SHARK PRO 2023 AS DEFAULT DEVICE and this stupid program still telling me I should set it as default. I cant change EQ nothing work. 250e headset with software like piece of crap