Synapse is broken since the latest update

Alsm867 wrote:

Look see!!!! It pops up every now and then, but it still shuts down on me. This started happening a couple of hours ago. When it pops up it still has my profiles and settings. and my devices have the lighting that I set up for them.  but when it closes they go back to the color changing mode…..

Your lucky it’s even opening.  Mine still just crashes during the splash screen everytime.  I can’t even log in after a fresh reinstall. The app just won’t open 

Exact same issue for me after Synapse updated earlier.  Receive Razer Splash screen and then icon disappears from system tray.  Razer can we get a response here!!

Bro I’ve been trying to fix this for almost an hour and I see that I’mnot the only one. Thankl you for sharing

It started today out of nowhere, it just does not open properly and is not in the system tray despite the task manager saying that the process is “running”

We really need an official response from Razer on this. Does anyone know if they actually keep track of these forums? Or is there any way to contact them?

Also, it seems unlikely that they could simply push a new update to fix it seeing as we can’t actually download it through the system tray icon as it disappears on mouseover!

I’m guessing when ever they release new version installer on the website for synapse 3 will be our best bet.  I assume hotfix won’t fix this.  The sad part is who knows how long it will take.  It’s actually bs 

I sent a ticket for customer support earlier today but who knows how long it will be until I get a response lmao

Same here… I have Tartarus,  Blackwidow V3 and none of them work anymore at least not with the synapse

Same here and when I asked support they asked for my product ID, proof of purchase and date of purchase.... all those things are linked to me email for one. Two, it's a software issue! Fix this issue as im sure I'm not the only one complaining since your update but yes ask if I updated windows like that's the issue but get proof I purchased razer gear before you help me.

on twitter there are a lot of people complaning. on @razersupport

Will head there and check progress thanks. Figured there must be more of us then this thread lets on.

GooManSticky wrote:

Alsm867 wrote:

Look see!!!! It pops up every now and then, but it still shuts down on me. This started happening a couple of hours ago. When it pops up it still has my profiles and settings. and my devices have the lighting that I set up for them.  but when it closes they go back to the color changing mode…..

Your lucky it’s even opening.  Mine still just crashes during the splash screen everytime.  I can’t even log in after a fresh reinstall. The app just won’t open 

I mean it still crashes. and I realized even though it opens I can’t click on anything...

I have send an email to Razer Support. We should all do. 

support-us@razersupport.com

 

Me too, another curiosity that I noticed is that if I go to the Task Manager and close Razer Central, it gives an error message saying that some piece of memory is not being read. The only way to stop Razer trying to load over and over is to close a bunch of processes in the Task Manager. I really hope Razer fixes this.

Can confirm the update broke snyapse. I tried everything i could find. Clean installs of snyapse, unplugging my peripherals etc. Didn’t work. I did a system restore to February 26th right before this update and snyapse actually booted up for about 5 seconds and then it updated itself and broke again 😂

yo i don’t know what said more 

juste same for me.  i try all i can do 

if anyone solve the issue please share 

I had to disable synapse from starting, which at least with that and the “repair installation” thru the uninstall option at least disabled the splash screen from constantly popping up and then trying to open 30 million apps making my pc sluggish due to the overload. It would be nice to hear an official word on it, though I do believe I saw another thread in the synapse forms about a fix was incoming. But for now, I’ve just been keeping an eye out. I do agree that if you can email support, to do so. I miss my pretty flashing lights on my cynosa keyboard and my basilisk mouse QQ

Hey do you have a link to that form?

Same, I was hoping an older version would help but it updated. Maybe if I switch to airplane mode and cancel auto update on synapse?

Same, same, same! Razer Central and Synapse close immediately. The update is really broken. Even a clean reinstall does not help. Without working software, the mouse is hardly usable properly. I hope this gets fixed quickly.

.

Same issue here, nothing is fixing it…  whats worse, im losing sound in my razer headphones because of that.

Hi everyone, your boy Roanok here! I SOLVE the problem. 

What it woks for me was:

1- Find a friend who the synapse 3 works on his computer

2- ask him to copy the carpet “Razer Services” and send it to you

​​​​​​​3- Replace the carpet sended for the one that you have.

Thank you razer Support for nothing, I dont know what the problem actually was but one thing is clear. Ther issue is on one file on the carpet call : “ Razer Services” 

What happened to me is, that the Windows 11 Bitdefender detected a virus in the Razer folder, probably a false positive. So something got deleted there. After that Synapse didn’t work anymore. A few minutes ago i downloaded the latest antivirus update for the Bitdefender, then i used “Revo Uninstaller” to completely wipe everything from my computer that had anything to do with Razer Synapse. Then i just installed the latest version i could find “RazerSynapseInstaller_V1.12.0.385” and now it works fine for me again.

Give “Revo Uninstaller” a try, and make sure to mark everything and delete it. Make sure nothing of Synapse is left on the computer. Maybe this helps you ppl too. I am glad my Cynosa V2 and Lancehead Tournament Edition work fine now again.

Not a form, I just emailed 
support-us@razersupport.com
though I meant type forum and typo’d lol.