Replies posted by ivan.yu | Razer Insider

Replies posted by ivan.yu

47 Replies

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TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

@Razer.Speedcr0ss  Just curious, has Razer development successfully replicated the issue?  Or Razer development still needs more customer log in order to be able to replicate the issue?

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4 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Synapse

Synapse 3 High CPU/WMI Provider Service

May you can respond to below two forums so people know that someone is looking at it.I doubt too many people will look at a brand new thread as a response. https://insider.razer.com/razer-synapse-29/ryder-synapse-3-40-to-100-cpu-usage-wmi-provider-host-41995/index3.html https://insider.razer.com/razer-synapse-29/wmi-provider-host-42575

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4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Someone has responded via a new thread here.https://insider.razer.com/razer-synapse-29/synapse-3-high-cpu-wmi-provider-service-43747

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4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

But the timeline does not quite add up though. The Microsoft KB is dated 09/23/2021, so this WMI change must have been changed a while ago. In my own case, I did not have any Windows Update at all, I only had Razer update, then this CPU hogging issue started happening. 

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4 months ago
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TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

I raised a support ticket (Incident Reference # 230214-003164), the ticket contains snippets of logs posted in this forum on the root cause for this CPU hogging issue. Razer support replied to my ticket, saying in order to start investigation, I need to further provideAll the logs collected via Razer Log Collector for my machine MSINFO logs for my machine If I decide that the required logs are too privacy invasive and do not feel comfortable providing  them, the ticket will not be investigated.

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4 months ago
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TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Razer Insider Forum is now back online.

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4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

AndreAzevedothis topic cannot be ignored. because that would not make sense to exist the forum razer insider. even more so far several people have committed to reporting the problem. do you find it useless or do you want direct answer from them? I have re-requested Razer support to confirm that they are actually looking at this topic.

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4 months ago
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TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

ivan.yuCan Razer support please confirm this thread is monitored? Can Razer support please respond whether you are looking at this topic at all?

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4 months ago
Imager00
Imager00Insider Mini
posted in Razer Synapse

WMI Provider Host

Maybe we need to raise a support ticket on this issue. This forum may not be monitored by Razer support team. https://mysupport.razer.com/

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A
1 year ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Maybe we need to raise a support ticket on this issue. This forum may not be monitored by Razer support team. https://mysupport.razer.com/

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4 months ago
Imager00
Imager00Insider Mini
posted in Razer Synapse

WMI Provider Host

Can Razer support please confirm this thread is monitored?

24
A
1 year ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Can Razer support please confirm this thread is monitored?

95
N
4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Unfortunately, for me, WMI provider host is still hogging 10-15% CPU, even after disabling Game Manager service, I can still hear my fan. I would have to resort to restarting WMI in the meantime, very annoying indeed. I guess I need to switch to liquid cooling if I want to install Synapse :-)

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4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Maybe the fundamental logic used by Synapse Game Manager to detect process id for games need to change. Polling is seldom the best way.

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4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Taking responsibility to re-introduce a bug so it can be re-fixed again ;-)

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4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Sounds like the latest Synapse will get a handle to WMI upon startup, then users WMI to busy poll some other process' info. That would explain why if we manually restart WMI, this polling stops since the WMI handle will be invalid. Upon restarting Synapse, it will again go get a handle to WMI, and the nightmare then repeats.

95
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4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Restarting Windows Management Instrumentation involved restarting its dependent services as well, but it does serve as a workaround, thanks.

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4 months ago
T
TheKukitos
posted in Razer Synapse

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

There are multiple error lines like below in the logs. Please pass this to your engineering team for further investigation. It seems Synapse is continuously polling to get certain process info and failed. My WMI repository is consistent with no errors, as well as sfc scan result. C:\\>winmgmt /verifyrepository WMI repository is consistent C:\\>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations. [CODE]Synapse 3\\Razer GameManager (GMS2) Logs\\GameManagerService.log:120:2023-02-10 00:22:38,251 [4] DEBUG GameManager [(null)] - ProcessExtractor: Error getting path for PID (19292) using WMI: Cannot process request because the process (19292) has exited. Synapse 3\\Razer GameManager (GMS2) Logs\\GameManagerService.log:139:2023-02-10 00:22:41,125 [4] DEBUG GameManager [(null)] - ProcessExtractor: Error getting path for PID (

95
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4 months ago
Imager00
Imager00Insider Mini
posted in Razer Synapse

WMI Provider Host

For your additional info, my WMI repository is consistent with no errors, as well as sfc scan result. C:\\>winmgmt /verifyrepository WMI repository is consistent C:\\>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations.

24
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1 year ago
Imager00
Imager00Insider Mini
posted in Razer Synapse

WMI Provider Host

There are multiple error lines like below in the logs. Please pass this to your engineering team for further investigation. It seems Synapse is continuously polling to get certain process info and failed. [INDENT]Synapse 3\\Razer GameManager (GMS2) Logs\\GameManagerService.log:120:2023-02-10 00:22:38,251 [4] DEBUG GameManager [(null)] - ProcessExtractor: Error getting path for PID (19292) using WMI: Cannot process request because the process (19292) has exited. Synapse 3\\Razer GameManager (GMS2) Logs\\GameManagerService.log:139:2023-02-10 00:22:41,125 [4] DEBUG GameManager [(null)] - ProcessExtractor: Error getting path for PID (9152) using WMI: Cannot process request because the process (9152) has exited. Synapse 3\\Razer GameManager (GMS2) Logs\\GameManagerService.log:5470:2023-02-10 11:43:12,948 [14] DEBUG GameManager [(null)] - Ignoring processes with the process name: WmiPrvSE.exe Synapse 3\\Razer GameManager (GMS2) Logs\\GameManagerService.log:5970:2023-02-10 22:35:02,817

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1 year ago
Imager00
Imager00Insider Mini
posted in Razer Synapse

WMI Provider Host

Razer.ZionzeddCan you gather the Synapse logs by following the steps here and share them with me through PM using Google Drive? I will forward it to the software team so they can investigate the cause of the issue and replicate it if necessary. Can you kindly confirm where Razer software team is looking at the issue?

24
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1 year ago
Imager00
Imager00Insider Mini
posted in Razer Synapse

WMI Provider Host

I tried to use an older version of the installer, but it will always download the latest version, which makes rolling back impossible after the update. Is there any way to roll back?

24
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1 year ago

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