Replies posted by 4K2HD | Razer Insider

Replies posted by 4K2HD

82 Replies

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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

bpvarsityI booted into safe mode. Ran DDU to remove Nvidia, then rebooted back into safe mode, Installed 456.55 and now I can boot in Dedicated GPU mode. I tried just installing 456.55 in normal windows but black screened. Going into safemade and using DDU and then installing seems to have worked well. Are you having issues with your display when it wakes from sleep?

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Gauner123I've also noticed on the main Razer store page, that the 17 Pro is listed as the 2080 Max-Q Super Studio.. and some members stating they're using the studio drivers with some success.. Has there been a SKU change to the studio model of the card? That is a very good point. Although it might also mean that they have given up in selling this laptop as a gaming laptop and in turn it might mean that we will never get a solution for our troubles.

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

AndyMile0301Hi together, today I have installed the latest Nvidia Studio drivers 457.30. I did this as a fresh install. It seems to work. I put the laptop in energy saving mode and woke it up again. No black screen anymore. I will conduct further tests and report back. And this is in the GPU 120hz mode I imagine? I gave up a while ago and just use it with a monitor. My bet is that the reason why Razer hasn't fixed this issue yet is because they can't. I believe we are stuck with 4000$ laptops that will never work propperly. Welcome to Razer Life.

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Razer.SpeedCr0ssHey everyone! Apologies for the delay. I was able to get a confirmation that there's an available NVIDIA Driver 457.30 via GeForce Experience, which is to fix the black screen after wake up from sleep/screen off with NVidia graphics version 456.55 for Razer Blade Pro 17" (2019) | RZ09-0314x and Razer Blade Pro 17" (2020) | RZ09-0329x. Please let me know if it helps. These are Studio Drivers. Not Game Ready Drivers, should we expect a difference in performance? Also, as noted by another user, these laptops weren't advertised in the Studio series until recently, meaning these changes were made after purchase. What will Razer do for all of us who bought these laptops under the gaming category? Thanks!

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2 years ago
dekades
dekadesCommunity Cowboy
posted in Systems

Blade 17 | More Cores. Faster Screen. Bigger Wins.

PreystationWho's already looking at their Jan/ Feb RTX 3080 max q model? Honestly, given the current situation, laptops are not as needed as they used to be, and if there weren't any stock issues, I would personally sell this laptop and build myself a nice new gaming PC with a 3080 or 6800. I am actually considering doing this during the holidays.

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3 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Razer.SpeedCr0ssHey everyone! I've coordinated with our Support Team and showed them your feedbacks after updating the laptop's NVIDIA driver. Please expect another NVIDIA driver updates since the issue is unresolved after the last firmware release. Please wait for the Razer Blade Pro 17" (2019) | RZ09-0314x and Razer Blade Pro 17" (2020) | RZ09-0329x further announcement here or on our support site. This issue will NOT BE FIXED with a NVIDIA driver update. We require a BIOS update, ideally this BIOS update will also include a -100 CPU under volt and or unlock XTU access, our CPU performance was reduced by 30% compared to BIOS 1.0, the original BIOS this laptop shipped with and all for naught since the black screen issues persist. I still can't believe that RAZER cares so little about their top tier customers.

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

TheHylianLegendSo, I've gone through the trouble shooting emails with Razer re: my Razer Blade 17 Pro 2020, 4K120, 2080S, Bios 1.06, Dedicated GPU 120 Hz and they've told me I need to send it in. My question is - is it worth the hassle of doing all of this, being without a laptop for who knows how long - when it seems we ALL have this black screen problem where we can't update GPU drivers? Honestly, if I go through this then get back the exact same machine (or someone elses refurb) and still have the same issues, I'm not going to be very happy. Also, my return window might be closed to get my money back. I'm really struggling with this decision. Do I just cut ties and return it, or do I wait it out and hope I get the laptop I THOUGH I was paying 5k for? :slightly_sad: Unless you can get a refund, which if I understand corrrectly you can't. Sending the laptop in won't fix the black screen issue..... UNLESS and this is a very very tedius process but if you can pull it of, it technically

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

JuanOlivaresWHICH BIOS SHOULD THE RAZER BLADE PRO 17 2020 4K 120 HZ HAVE INSTALLED? I found on the razer website that there is a newer bios version, 1.06. I update it? What BIOS do you currently have?

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

JuanOlivares4K2HD ¿Qué BIOS tienes actualmente? 1.04 Yes, update, update everything!

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Do you have a monitor? If you do, fixing the black screen only takes a few minutes to revert to older drivers.

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

JuanOlivares4K2HD ¿Tiene un monitor? Si lo hace, arreglar la pantalla negra solo toma unos minutos para volver a los controladores más antiguos. Como haces exactamente para regresar a los controladores anteriores si se pone pantalla negra?> La pagina de NVIDIA tiene todas las versiones previas. Conectas la pantalla y bajas la version previa que si funciona y la instalas.

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Guys, I haven't personally had any issues as of late, I am on BIOS 1.6 with the latest NVIDIA drivers and the latest Windows updates. I am on GPU only mode and on 120hz. However, this is not becasue of anything RAZER did to fix the problem because as is evident, everyone is experiencing issues one way ot another. So how did I fix the problem of the screen going black when in Hybernation mode? EASY.. just dont let you laptop to EVER go into hybernation mode. I am not sure exactly step by step how I did this but if you mess around deeply with POWER SETTINGS there is a way to prevent Hybernation from ever kicking in. I am sure this affects my battery life in some way, now don't get me wrong I can still put the laptop in SLEEP mode but remember these are two different power settings however I try not to use Sleep if I can avoid it, I just turn OFF the laptop when I don't use it. I encourage you guys to try this out and look into how to AVOID HYBERNATION as it seems to be an issue that

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

JuanOlivaresIt didn't work. Black screen returns the moment you switch to dedicated GPU 120hz. Que cambios a hecho?

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

JuanOlivaresI have Bios 1.06, updated windows, Nvidia 460.89 Drivers. But I am at Optimus Mode 60 Hz. At the time of Switching to dedicated GPU 120 Hz after reboot the screen turned Black again. Tienes que entrar en Advanced Power Settings y apagar todas las opciones de conservar energia, una por una, son muchas. Intentalo..

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

PenthysMy first work around was just to disable the autmatic hibernation. I could work at the cost of the lost of energy saving. But it is no solution for just closing the cover were the hibernation could not be disabled. I understand your concern, I actually had to do lots of research on this and turns out there is a way to avoid hibernation. I remember I followed a guide and had to change multiple settings to accomplish it. You see, originally I was using an external monitor as a temporary solution while Razer worked on a permanent one, however whenever my laptop went into hibernation, even with the external monitor, my laptop display would stop working so I finally had enough and really dove deep into what was causing the problem because I realized it only happened when in hibernation which turns out is different than sleep. Based on the research I did, hibernation actually turns off critical internal components to conserve power, one of them being the display and RAM. So I research

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

PenthysLook at this response time, wish Razer would be that fast :big_grin_: So, you could close your cover, the laptop goes into sleep mode without hibernation, preserves energy and you could continue later as nothing happened in between? That would be really worth a shot then. Yes, just research it and try it out. Nothing to lose as you can always reset settings to default.

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

bpvarsityAs soon as I switch to 120hz the screen goes black so this doesn't work for me. When you say "it doesnt work" what do you mean? More importantly. what steps did you take to prevent hibernation?

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

I wouldn't presume that, given that I myself dealt with the very same problem. What I did, if I recall correctly, I switched to Optimus (use an external monitor or a TV if you don't own a monitor) if you can't get out of the GPU mode. Once in Optimus mode, I made all the changes deep in advanced settings. Again, it could be that I simply got lucky, but my screen never goes turns off unless I command it to and it never goes into hibernation. I have been able to boot into GPU mode without any problems, again, I could've just gotten lucky but then again, computers are not magical are they? Razer should offer FREE replacements to all of us and subsequently, STOP selling this laptop unit this issue is resolved. Should we file a lawsuit? Mmmm..

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Razer.SpeedCr0ssFor those who have Razer Blade Pro 17 2020, please check id you have the latest Razer Synapse 3.0 and Windows update updates, plus the NVIDIA GeForce version 461, and see if you are getting the same display behavior. On the other hand, Razer devs are working on a fix for the Razer Blade Pro 17 2019's display concern. Thanks for everyone's cooperation. I'll wait for your updates on this thread. I am sorry but there are no updates on Synapse, Windows or Nvidia, specially not 491 (The latest is 461.09) When should we expect these updates? Thanks

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Razer.SpeedCr0ssHey guys! Sorry for the typo. What I meant was version 461 (461.09). If your Windows OS and Synapse 3.0 is updated, then you are all good. Please proceed with the NVIDIA GeForce driver update and check the laptop's display behavior. If there's will be another Razer Blade Pro 17 driver release, I'll ensure to update this thread right away. Honestly, we are now in 2021 and the issue has not been fixed yet, this is totally unacceptable. I have noticed that Razer just announced the 2021 17 Pro 4k 120hz is apparently using the same display, one would think that the new version does not share the same problems as the 2019/2020 versions. Given that we are all past the refund window and we havent had a solution, Razer should allow us to warranty replace our 2020 laptops with the 2021 version if it indeed does work as intended.

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

urbanbookJuneBud353The only thing I change/added was a 1TB Samsung 970 Evo Plus 2TB Samsung 970 Evo Plus Crucial Ballistix 3200 MHz DDR4 DRAM Laptop Gaming Memory Kit 64GB (32GBx2) I don't think this is the reason why people have problems.

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

urbanbookJuneBud353That could be true but I find it weird that I use to have the black screen problem all the time. Now I don't get it anymore regardless if I upgrade my drivers/windows or not. It has to do with hybernation, laptop goes into hybernation but the screen does not work. My question to you is, did you have the problem at some point? and if you did, what solved it for you?

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

urbanbookJuneBud353Yes I had this problem at some point. I believe it was about 4-6 drivers back but since then no issues with black screens. The only issues I have now is when the laptop boot up Sometimes the laptop will make macro freezes and will stay like that until I reboot it. This also happens when I try to record using GeForce Experience. Yes, also my Synapse will crash immidietly after a game and I need to wait for it to respond.

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

I still have the problem and I believe most people still do. So far I recall only ONE user claiming that their problems have been resolved, but this user is also claiming to have replaced both SSD's and RAM, meaning there was a fresh install involved and likely other internal modifications that void Warranty. I'll send you a PM.

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Razer.SpeedCr0ssHi everyone! I've seen that there are users with Blade 17 2020 claiming that the issue was resolved after installing the available update for BIOS and NVIDIA drivers, while others remain unresolved. I've reported it to our Support Team. For those users who still have an issue with the Blade 17 2020, please send me a PM or reply to this post so I can send you a message directly. I sent you a PM

475
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2 years ago

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