Replies posted by SuaveCrouton | Razer Insider

Replies posted by SuaveCrouton

7 Replies

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SuaveCroutonInsider Mini
posted in Razer Support

Razer Basilisk V3 Pro suddenly stopped working in 2.4 GHz mode

https://www.bestbuy.com/site/razer-basilisk-v3-pro-wireless-optical-gaming-mouse-with-chroma-rgb-lighting-black/6514426.p?skuId=6514426#tabbed-customerreviews I looked it up and it is apparently a very common issue, as the reviews linked above will display. I think it's simply unacceptable that with a $160 mouse you are playing a gamble as to whether or not your dongle works. I will be returning this to Best Buy and using the money to get a G502X Plus. Used a G305 for 4 years without any issues. It's a shame because I really enjoyed this mouse, but $160 and then a further $70 for the dock make this a $220 mouse... with awful quality control. This mouse even stopped working the day my best buy return period ends.

11
Razer.Zionzedd
1 year ago
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SuaveCroutonInsider Mini
posted in Razer Support

Razer Basilisk V3 Pro suddenly stopped working in 2.4 GHz mode

Razer.Speedcr0ssYour feedback is duly noted. Sorry to hear that you are experiencing a connectivity issue with your newly purchased device. Allow me to notify our Support Team/devs regarding the mouse behavior. Please send me a PM so I can initiate an investigation on your behalf. Thanks for your cooperation. PM sent

11
Razer.Zionzedd
1 year ago
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SuaveCroutonInsider Mini
posted in Razer Support

Razer Basilisk V3 Pro suddenly stopped working in 2.4 GHz mode

Keba101I'm confused because i made a post detailing my issues with this yesterday and have not gotten any comment or support yet. 1. Do not uninstall the drivers per the instructions for trouble shooting on Razer's website. They will NOT reinstall no matter what you do from the mouse. The dongle is fairly unreliable and cuts out horribly. Before i uninstalled the drivers my PC would pick up the mouse when it was plugged in and now it does not. 2. I purchased a bluetooth USB dongle for my desktop PC yesterday and the mouse works flawlessly with it on my PC. It gets picked up in device manager as a mouse and Synapse registers it too. So this gives me reason to believe that the dongle is the problem just like everyone else has said on Best buys' reviews. I'm not entirely sure why my mouse won't pick up or register on synapse or device manager when using it hooked to the PC or when the wireless reciever does work intermittently. My laptop registers it just fine when hooked up via cable

11
Razer.Zionzedd
1 year ago
S
SuaveCroutonInsider Mini
posted in Razer Support

Razer Basilisk V3 Pro suddenly stopped working in 2.4 GHz mode

Keba101I paid 20$ for an Asus bluetooth dongle from bestbuy to use my headphones with my pc a bit. The mouse works flawlessly via bluetooth. What I don't understand is even if i hook the mouse up wired it still doesn't register in device manager or on synapse. I'm so confused. But on my laptop I don't have that problem. I went into drivers and uninstalled the mouse driver per their instructions and it will not detect the mouse any other way than bluetooth now. I picked this one up from bestbuy and i liked it so much at fiest i ordered a second one with a doc from their website to replace my basilisk ultimate that needs to be retired. Im pretty confused atm. That advice is actually harmful. If you uninstall your mouse's drivers you will not be able to reinstall the drivers like you should be able to. The result is that you basically end up bricking your mouse. Again, that were paying $160 to be testers is bonkers to me

11
Razer.Zionzedd
1 year ago
H
Hildergarn
posted in Razer Support

Negative feedback regarding Razer Support handling of my case

Had the same issue with my Basilisk V3 Pro. Razer doesn't manufacture a replacement dongle for their brand new mice. So, they told me to just wait and use my mouse wired in the meantime. For a $160 mouse??? Lmao. I couldn't even think of buying anything that isn't a mouse from them.

2
Razer.Zionzedd
1 year ago
dekades
dekadesCommunity Cowboy
posted in Mice and Surfaces

BASILISK V3 PRO | Our Most Advanced Gaming Mouse Yet

Great mouse, plagued by defective dongles

42
takeoverurmemes
1 year ago
dekades
dekadesCommunity Cowboy
published in Contests and Giveaways

GIVEAWAY | Have a Nice Death

I’d like it 

8071199
C
6 days ago

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