Replies posted by jsmick | Razer Insider

Replies posted by jsmick

4 Replies

R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

Razer doesn't care: Hi, Joshua. Warm greetings from Razer! This is Sheila, part of the Razer VIP Response Team and one of those overseeing your case. I understand your position and I'm truly sorry for this mishap. However, please note that Razer Limited Warranty does not cover: problems with and/or damage to the Product caused by using accessories, parts, or components not made by Razer; Razer does not warrant that the operation of the Product will be uninterrupted or error-free. ALL SOFTWARE AND THIRD PARTY PRODUCTS AND ACCESSORIES PROVIDED WITH THE PRODUCT ARE PROVIDED "AS IS". You assume the entire risk as to the quality, performance, accuracy and effect of such items, and should any prove defective, you, and not Razer, assume the entire cost of all necessary servicing or repair. In line with that, the best that we can offer is to send a Power Adapter compatible to your unit. Moreover, your feedback shall be forwarded to our management as well. Should you need further assista

175
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9 months ago
JamesElgindi
JamesElgindiInsider Mini
posted in Razer Support

USB-C Dock issues - Razer Blade 14

Razer intentionally did this and won't admit it. I have two Blade 14s that are exhibiting the same behavior, and they are just coming back and telling me to use their own chargers and this isn't supported. I've emailed the CEO, and I get nothing back. I stated that I wanted them to take their laptops back and refund me but they refused. I would suggest reporting Razer to the relevant government regulatory agencies as well as seeking what class action legal remedies we might have available to us against these Apple wannabes. They aren't going to help you. I would suggest emailing [email]mltan@razerzone.com[/email] to let him know how you feel about his products.

2
J
1 year ago
J
jeanf19
posted in Systems

Razer Blade 14 - unable to charge the laptop with usb c

This is the garbage answer support will give you:

3
A
1 year ago
J
jeanf19
posted in Systems

Razer Blade 14 - unable to charge the laptop with usb c

I have the same issue. It was totally working before some update was released, but they won't admit to which one it is. I've attempted to contact the CEO and support, but support just keeps telling me they'll send me a free 230 watt charger, which is not the issue. I said that I want to know why it was working previously and stopped. We have two of these Blade 14s, and the behavior is consistent between both of them. They are unwilling to help. I'm going to be contacting the appropriate government agencies and I will also determine if a class action suit against Razer is warranted for intentionally disabling their products from working with non Razer docks/chargers. I've purchased a competitor's laptop at this point, and I want my money back. I will never purchase another Razer product again as long as I live.

3
A
1 year ago

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