Replies posted by nekowhipie | Razer Insider

Replies posted by nekowhipie

6 Replies

gw011
gw011Insider Mini
asked in Mice and Surfaces

nagav2 hyperspeed onboard memory not work

Hey I have the same issue, I wrote in to support since 20th Mar after the 20230315 update. They've escalated it to their software team and are still investigating. But I'm losing faith because it's nearly a month since I reported this case and they're buying time by giving me all kinds of trial-error solutions under the sun. 

10
D
1 year ago
planeNavajoWhiteeasy586
planeNavajoWhiteeasy586Insider Mini
asked in Mice and Surfaces

On Board Memory Naga V2 Hyperspeed

Hey guys I've written to Support on this issue, they've escalated this to their software team. I suggest you write in to them too so they see the urgency. It's  nearly a month since I opened this case and I'm getting frustrated as well.  I did send them multiple videos on the problem. I realised this occured after I updated Synapse 3 to the 20230315 version. Naga V2 Hyperspeed bindings were all working before this version when Synapse apps were all closed/not running in the background.  I updated to the latest 20230330 version when it was available on 8 Apr but according to them, they did not include the fix for this issue.  20230315 update:https://drive.google.com/file/d/1gwl2y_VM9Ht38piHX5joTL8OYmalDHSH/view?usp=sharing20230330 update:https://drive.google.com/file/d/1ns7b0FbdqyYdlaxLZqkAC7FZM_KkwAYI/view?usp=sharing

16
Aerozolic
6 months ago
gw011
gw011Insider Mini
asked in Mice and Surfaces

nagav2 hyperspeed onboard memory not work

Show your Synapse config, show where the keys are bound to. Be aware, that Macros will be NOT stored into internal memory, as Naga X Hyperspeed have only 1 onboard memory, and for storing macros, you’ll need mouse that have at least 4 (or more) onboard memory. So after when you’ll exit synapse, it’ll not work. Refer to this link for my Synapse config.h There are no macros bound. https://drive.google.com/file/d/1gwl2y_VM9Ht38piHX5joTL8OYmalDHSH/view?usp=sharing

10
D
1 year ago
gw011
gw011Insider Mini
asked in Mice and Surfaces

nagav2 hyperspeed onboard memory not work

Show your Synapse config, show where the keys are bound to. Be aware, that Macros will be NOT stored into internal memory, as Naga X Hyperspeed have only 1 onboard memory, and for storing macros, you’ll need mouse that have at least 4 (or more) onboard memory. So after when you’ll exit synapse, it’ll not work. Refer to this link for my Synapse config. https://drive.google.com/file/d/1gwl2y_VM9Ht38piHX5joTL8OYmalDHSH/view?usp=sharing Please click on any custom (green) keybind, then post a screenshot how it’s bound to the button. The configs and screenshot are in the google drive link above. I’ve pasted the screenshots below. 

10
D
1 year ago
planeNavajoWhiteeasy586
planeNavajoWhiteeasy586Insider Mini
asked in Mice and Surfaces

On Board Memory Naga V2 Hyperspeed

Hey guys, the Razer Sr. Technical Support team has alas resolved the issue.You may update Razer Synapse 3 to version 3.8.428.42117 and re-test your mouse to see if the keybinds work offline without Synapse 3. It works for me. Google Drive link of the instructions by technical support team: https://drive.google.com/file/d/189dhiTLGSZNv6Olb3UH-jTnn7JbVKOVC/view?usp=share_linkGoogle Drive link of the update and re-test of the mouse: https://drive.google.com/file/d/1gt7IdnNRsGK3dBWtoC_FTXWR7G4IGuhn/view?usp=sharingGoogle Drive shared folder: https://drive.google.com/drive/folders/1dyoOVA7KtVVvrM6VR-KAy74Yuq742p1P?usp=share_link

16
Aerozolic
6 months ago
gw011
gw011Insider Mini
asked in Mice and Surfaces

nagav2 hyperspeed onboard memory not work

Hi all, the Razer Sr. Technical Support team has alas resolved the issue.You may update Razer Synapse 3 to version 3.8.428.42117 and re-test your mouse to see if the keybinds work offline without Synapse 3. It works for me. Google Drive link of the instructions by technical support team: https://drive.google.com/file/d/189dhiTLGSZNv6Olb3UH-jTnn7JbVKOVC/view?usp=share_linkGoogle Drive link of the update and re-test of the mouse: https://drive.google.com/file/d/1gt7IdnNRsGK3dBWtoC_FTXWR7G4IGuhn/view?usp=sharingGoogle Drive shared folder: https://drive.google.com/drive/folders/1dyoOVA7KtVVvrM6VR-KAy74Yuq742p1P?usp=share_link

10
D
1 year ago

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