Replies posted by MiddleYellowbasecool866 | Razer Insider

Replies posted by MiddleYellowbasecool866

20 Replies

K
KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

Mine was just outside the year warranty when I bought it, so support refuses to fix it or replace it. Will be waiting for a firmware update that will never come…. Mine is still under warrenty and they are claiming to update this issue which was addressed for months and never fixed, and thus my blade cannot be replaced or fixed. Ridiculous, they are stating that I just return the device is I am unsatisfied.Not like they will definatly  update even before my return window closes. This is ridiculous for a company like razer

36
Jadethinksight355
24 days ago
K
KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

They literally told me that it wasn’t fixable. https://mysupport.razer.com/app/answers/detail/a_id/9761/~/local-dimming-faqs   In this article they admit to the local dimming toggle being available for only the 2024 models. Pretty lame after they advertised the device as being great for both entertainment and content creation work. dang, I guess razer support always lies so they can just keep the customers to wait until return period or warrenty period ends so we can’t do anything about it

36
Jadethinksight355
24 days ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Wow, I really wish I saw this thread before buying one of these for 3D and After Effects work. Your object gets a glow! And your object gets a glow! And faded mattes everywhere! Jesus.    @originalmarshmello , how did you get that local dimming option to show up? I don’t even have the option on my Blade 16 2023.    Looks like I’ll try to sell and go with the Legion, sadly it doesnt have as high res of a display.  If your laptop is under their one year warranty still, I would contact them and let them know about the issues with your device. Their warranty clearly states that if you make a valid claim, they will either replace the device or give you a refund.    From my experience with Razer support, you have to pester them a bunch of times, even if they try to pull some BS about how you aren’t eligible. I’ve been told three times now that I am out of luck with repairs or replacements, but after I told them how it was unacceptable and clearly an issue on their end, they reac

104
K
19 days ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Anyone actually getting lawsuit ready? They just took my laptop for “repair” and isn’t sending it back so I can return it. they won’t fiux it but also won’t return which I think is ridiculous

104
K
19 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Not sure if I’m eligible to join since they replaced my device with a working one, but I never signed anything saying I wouldn’t come after them.    I would gladly join in hopes of some compensation for my time wasted. Like you got a AUO panel one or an upgrade? They refused to do so for me because they are out of stock with AUO but also they cannot replacem a laptop unless it’s “not fixable”

104
K
19 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Guess I should keep pushing for upgrade as I prom[ted them to return my laptop for refund 7 days ago but no updates on that still and return window for me is lamost closed now. Im stuck with a bad laptop at this point if no upgrade is offered

104
K
19 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Guess I should keep pushing for upgrade as I prom[ted them to return my laptop for refund 7 days ago but no updates on that still and return window for me is lamost closed now. Im stuck with a bad laptop at this point if no upgrade is offered Tell them you are severely disappointed in their service and if Razer will not resolve the matter you will be pursuing legal action in order to resolve it. Am going with that path but they still gibe b.s response to my updates, I still did not receive my laptop and now I am actually looking for people to help me take legal actions.

104
K
19 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

We need to get a lawyer on this, I am sure we would be able to do it without any upfront costs, just pay them out of the proceeds. Unless someone wanted to pay the upfront cost, that is. I guess I will be getting quotes from some colsaulation over this and try gathering people from here or reddit,as an update for me, I am getting back an unrepaired product because I requested a return 8 days ago. my return window is closed am I am now cross checking if they won’t offer upgrades or repairs any more

104
K
19 days ago
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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

There are many of us that have been affected by this issue and would like to join the class action lawsuit. Let’s make it happen! Want me to leave a new comment when I get to start? I’m calling a few lawfirm to get this started

104
K
19 days ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

There are many of us that have been affected by this issue and would like to join the class action lawsuit. Let’s make it happen! Want me to leave a new comment when I get to start? I’m calling a few lawfirm to get this started Class actions needs at least several people but I guess gathering more then 8 ppl is too hard since there is not enough here and also in reddit, I am still seeking lawfirms to solve this in personal level and it seems it can be easily done as long as you have time.; 

104
K
19 days ago
K
KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

That’s where you threaten to sue them and they escalate the case to the VIP SUPPORT who then wastes more time, but eventually hopefully yields results. They told me I was SOL so I told them I was pursuing legal action (which I was) and they eventually offered me either a refund or a 2024 blade 16 oled with the 4080.  Can you tell me which model you had and who supported you with it? My support team just says we can replace it with a new BOE and nothing else can be offered. So I asked what are they going to do if the BOE I get replaced is also bad and they said since the “laptop specialist” fixes it there should be no worries. That is what I call total BS

36
Jadethinksight355
24 days ago
Tonyommx
TonyommxInsider Mini
asked in Razer Support

Blade 16 Mini LED BOE problems

Any one here still have issues with products and wants to take legal action?

7
MiddleYellowbasecool866
1 month ago
K
KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

The new display will most likely be broken as well. We got two of these laptops, sent both in for repair, and got an AUO and a BOE, both faulty and worse than when we had sent them in. There may be a very slight chance that yours wouldn’t have issues, but it’s probably a waste of time and money on both your side and Razer’s. do you still have the device with faulty display and maybe considering pursuing legal action? more people help than having just me

36
Jadethinksight355
24 days ago
K
KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

Yes, Zehfyr does still have that faulty laptop. We both had 2023 Razer Blade 16 Miniled 4k/1080p display, 32gb ram, intel i9-13950hx, Nvidia RTX 4070 gpu specced laptops. I continuously was on them about replacing my defective device and it took about 2 months to get a solution. I dealt with Aljim from the Escalation team, who multiple times told me “this is all we can do”.   To that, I replied “I understand that you can only do so much but can we please send this to your manager / boss above you?” At some point he agreed to do just that and upon review with their “team” they agreed to give me either a refund or a 2024 blade 16 with OLED, 16gb ram, intel i9-14900hx, and RTX 4070.    I again pushed it past the “this is all we can offer” because I needed 4k for my work, not to mention they tried to offer me a laptop of lower msrp and arguably specs than my original broken laptop. a few days later, they offered me the same laptop now with an RTX 4080, 32gb ram, and the same oled and proc

36
Jadethinksight355
24 days ago
Tonyommx
TonyommxInsider Mini
asked in Razer Support

Blade 16 Mini LED BOE problems

I am still not very happy with my MINI LED panel, but I did get this laptop on Amazon at a crazy sale/discount and I have gotten used to the issues (though annoying)...just wish they would allow the local dimming to be turned off and on I just don’t think my eyes can handle the telrrible blur i see everytime. Just want to know if everyone is interested in taking class action. Willl give an update reply after I get started if you guys are also interested

7
MiddleYellowbasecool866
1 month ago
A
awakeindreamsInsider Mini
asked in Razer Support

2023 Razor Blade 16 Mini-LED BOE Panel Issues | Need Advice, Please

They are only offering BOE replacements just in case your curious, best solution is to return it if you can since I failed to do so after trusting that they would replace with a AUO but after sending my device thery kept it for a month and did not fix it

4
A
1 month ago
A
awakeindreamsInsider Mini
asked in Razer Support

2023 Razor Blade 16 Mini-LED BOE Panel Issues | Need Advice, Please

Thanks so much for your reply and for sharing your personal experience with this issue. If you don’t mind my asking, did Razer ever return the laptop you sent in for repair? If so, did they just replace the defective BOE panel with another defective BOE panel? I’m curious where your case has ended up... So I did finally get it back unrepaired (I requested them not to touch) since I wanted to return for refund. Right now I am still talking it over but I was only offered a BOE panel now and then. I am pretty sure that even if you get a BOE replacement it’s going to be faulty like you have right now. Best chance is to return and buy a 2024 mini LED with single dimming or OLED and not get the 2023

4
A
1 month ago
K
KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

^Razer has actually fixed the issue or at least they are trying to because after the update from 08.01.24, i see the Local dimming otpion  Both my brother and I have the 2023 version with BOE panels in our Blade 16’s and neither of us have the option for local dimming. I’ve even tried installing the beta version of Synapse. How are you getting this option? Gone from what I hear cuz it failed.Even when turned on was not a single dimming zone

36
Jadethinksight355
24 days ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Sorry for the long post/rant, but I thought I'd share my experiences with getting a replacement. Maybe it'll help anyone still pursuing one. --- Razer ended up replacing my 2023 Blade 16 with a 2024 Mini-LED model after, to put it nicely, they did a less than adequate job with my 2023 Blade 16 RMA. Like many in this thread and forum, I was unsatisfied with the BOE panel, and I requested an AUO panel replacement from Razer. After much pushing and prodding, a CS rep eventually agreed to initiate an RMA for an AUO panel replacement. Unfortunately, my laptop came back with a significantly worse (somehow) BOE panel and excessive physical damage. The replacement BOE panel was really quite poorly behaved—I measured a black-to-white transition time of ~700 ms (no, not a typo), which rendered the display wholly unusable. Eventually, Razer did a recall repair, and I found out that the repair center has "consumed the [AUO] parts required to repair your unit with no foreseeable date for parts sup

104
K
19 days ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Yeah guess it really takes a lot to get it to a proper person that can handle it Sadly. There were a few points in time where I was seriously contemplating and weighing my options of straight-up suing Razer in small claims court (a US thing) instead of continuing to engage with their frontline customer service, especially towards the end of the 2 month mark. I wanted to exhaust customer service avenues before resorting to legal action, but it was rather frustrating at times. In retrospect, I’m kind of glad I stuck around the customer service route and resolved my issue amicably. They ended up shipping me an upgrade from my previous 2023 Blade 16, and while I didn’t ask for it, it’s a pleasant outcome. Damn upgrade would be great

104
K
19 days ago

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