Replies posted by Dirpubsaf | Razer Insider

Replies posted by Dirpubsaf

18 Replies

Dirpubsaf
DirpubsafInsider Mini
posted in Systems

Upgrade SSD and RAM

Thanks for the info. I wasn't sure what area to place it in.

4
Dirpubsaf
4 years ago
Dirpubsaf
DirpubsafInsider Mini
posted in Razer Support

Screen flashing/fluttering

After my horrendous experience with technical support I will be returning my laptop. I knew I should have bought the predator!

2
R
4 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Get Top Tier Coverage With Razer Care Elite

Dekades Insiders! We are excited to announce the addition of RazerCare Elite Protection Plans to the RazerCare Family for Laptops and Mobile Phones. RazerCare Elite provides the same coverage as RazerCare Essential and adds accidental damage coverage for drops, spills, falls and collisions. Both RazerCare Essential and Elite extend hardware repair coverage to 3 years for laptops (2 extra years) and 2 years for mobile phones (1 extra year). RazerCare Elite and Essential can be purchased concurrently with a laptop or mobile phone through the Razer Store. Read the FAQ and learn more at rzr.to/razercare. Really?! After the experience I just had with Tech Support, I am returning my week old Razer Blade 15 Advanced! Sandler73It covers collisions. I get the drops, spills and falls but what/how is a collision for a piece of hardware? I'll second the need for massive and rapid improvements to customer support. To be fair, my last dealing with them was quite some time ago but I'll still s

34
Dirpubsaf
4 years ago
W
willutexas
posted in Razer Support

2018 Razer Blade 15" Bulging Battery Trackpad Not Clickable

I have the same issue and it appears I posted in the forum right after you did! Like many other Razer owners, my battery on my Razer Blade 15 - Advanced Model RTX "swelled"/blew up. The frame of the key board is warped and the mouse pad is sticking up beyond the frame. And of course this happened only 4 months (122 days) after the warranty expired. Sheesh! The frustrating part is I paid $3,300.00 to get 16 months use of an expensive laptop! That's $200.00 a month!

2
Dirpubsaf
3 years ago
Dirpubsaf
DirpubsafInsider Mini
posted in Razer Support

battery on my Razer Blade 15 - Advanced Model RTX "swelled"/blew up

Can anyone help me with this? What battery do I need, where can I buy one and how do you install it? As usual Razer tech support is mia and non existent! They won't even acknowledge my emails or support requests! I have bought my 4th and last laptop from this joke of a company!

1
Dirpubsaf
3 years ago
W
willutexas
posted in Razer Support

2018 Razer Blade 15" Bulging Battery Trackpad Not Clickable

As usual..........crickets from Razer!

2
Dirpubsaf
3 years ago
Dirpubsaf
DirpubsafInsider Mini
posted in Systems

My battery blew up on my Razer Blade 15 - Advanced Model RTX

dcrdevGotta admit, this was something that concerned me when buying my 15 this year. Just out of curiosity - does the chassis return to normal, after the replacement, or is it permanently damaged? It has somewhat returned back to normal, but it is still bent to where the mouse pad nearest to the keys is up slightly and the part closest to the edge is recessed. So, it has definitely not returned back to its normal shape. And I have still yet to hear a single thing from Razer support in spite of numerous emails. They couldn't even bother themselves with telling me what battery I needed to buy for replacement!

16
gstsdw
2 years ago
Dirpubsaf
DirpubsafInsider Mini
posted in Systems

My battery blew up on my Razer Blade 15 - Advanced Model RTX

glitchedmac, There may in fact be a recall or they were discontinued. But since the laptop and battery are both made in China, we may never hear about it. And like you, I splurged for a very expensive laptop to have it only last 2 years is ridiculous! And the extremely poor support says volumes about the company! The day after your warranty expires, they refuse to communicate with you, albeit it was never very good under warranty anyway.

16
gstsdw
2 years ago
Dirpubsaf
DirpubsafInsider Mini
posted in Systems

My battery blew up on my Razer Blade 15 - Advanced Model RTX

BrasticWe had this happen on some of our Razer 13" laptops also. I just bought new batteries and installed them. The same thing happened with my work Dell. According to my IT department, this happens all the time. The biggest thing thing for me was lack of support. Razer wouldn't even tell me what battery model I needed to buy!

16
gstsdw
2 years ago
Dirpubsaf
DirpubsafInsider Mini
posted in Systems

My battery blew up on my Razer Blade 15 - Advanced Model RTX

BrasticWhen I contacted Razer support for a new battery, they pretty much said to mail in the laptop and they will give me a quote on the replacement cost later. Here is the link to buy a new battery. It's only been 3 months and so far so good. And it's fairly easy to replace. https://www.amazon.com/gp/product/B07XNW56Q4/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1 And video on how to do it. And as for Razer, I am done with them. I am tired of their lack of support and overpriced junk. I just bought a new Lenovo 9i and so far I love it. It's faster, lighter and hopefully will last longer than the Razer.

16
gstsdw
2 years ago
magiczr6
magiczr6Insider Mini
posted in Razer Support

razer live chat support

I have the same question 

6
DeepRedOPALpoly610
1 month ago
magiczr6
magiczr6Insider Mini
posted in Razer Support

razer live chat support

You can also contact Razer customer service by phone at (855) 872-5233

6
DeepRedOPALpoly610
1 month ago
magiczr6
magiczr6Insider Mini
posted in Razer Support

razer live chat support

https://www.laptopmag.com/news/razer-tech-support-showdown#:~:text=You%20can%20find%20most%20of,has%20an%20excellent%20warranty%20policy.

6
DeepRedOPALpoly610
1 month ago
A
Anonymous
asked in Razer Support

Fatal Error-Live Chat Support Unavailable

https://www.laptopmag.com/news/razer-tech-support-showdown#:~:text=You%20can%20find%20most%20of,has%20an%20excellent%20warranty%20policy.

2
Dirpubsaf
1 month ago
DIAMONDXanadusleek471
DIAMONDXanadusleek471Insider Mini
asked in Razer Support

live chat is unavailable

try this link for info https://www.laptopmag.com/news/razer-tech-support-showdown#:~:text=You%20can%20find%20most%20of,has%20an%20excellent%20warranty%20policy.

2
Dirpubsaf
1 month ago
A
Anonymous
asked in Razer Support

Fatal Error-Live Chat Support Unavailable

i found this……. no promises How do I contact razor?(866) 467-2967Our fantastic customer support team is only a phone call or email away, and they'd love to help you with any issue or replacement part that's on your mind. Call us at (866) 467-2967 on weekdays from 8-5 PST or email us here. We're looking forward to hearing from you.

2
Dirpubsaf
1 month ago
magiczr6
magiczr6Insider Mini
posted in Razer Support

razer live chat support

i found this……. no promises How do I contact razor?(866) 467-2967Our fantastic customer support team is only a phone call or email away, and they'd love to help you with any issue or replacement part that's on your mind. Call us at (866) 467-2967 on weekdays from 8-5 PST or email us here. We're looking forward to hearing from you.

6
DeepRedOPALpoly610
1 month ago
magiczr6
magiczr6Insider Mini
posted in Razer Support

razer live chat support

Now I remember why I stopped buying RazerGoing to buy a Lenovo 9i

6
DeepRedOPALpoly610
1 month ago

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