Replies posted by 1PUNCHM4N | Razer Insider

Replies posted by 1PUNCHM4N

14 Replies

P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

I just upgraded from Razer Basilisk Ulitmate to the v3 Pro and the new charging dock. I’m getting the same issue the lighting stays on when PC is off. My old dock turned off but allowed to charge the mouse. Why does this not turn off the RGB?

138
ThomasCircle
18 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Razer.Speedcr0ssPlease send me a PM including your MSinfo, WinVer, and Synapse 3.0 logs. Save them to any online drive account, then paste the shareable link on your PM. Thanks for your cooperation. done

138
ThomasCircle
18 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

FiszPLYou can try doing clean Synapse reinstall:Uninstall Synapse Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers Then restart your PC After reboot install Synapse again (as administrator).I have tried a lot of things. I have a support ticket (*Omitted for security purpose only) I have updated the firmware on both the mouse and dock. Also, I have updated Synapse and I have tried repairing the software and done a clean install by following your video on the website by deleting the folders and hidden folders and with the tool. Its seems to either be a windows 11 issue or the dock. the dock does not get picked up on boot. I have to unplug and plug it in every time I want to use my PC

78
Stormclouddailyvoice678
3 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Keyboards

Rolling Back Firmware BIOS Issue! Razer Huntsman v2 Analog

FiszPLI don't think it'll be possible to revert firmware. I'd rather update BIOS on the motherboard, had some problems with mouse / keyboard on mine MSI, and after bios update problem gone. I'm already on the lastest BIOS

2
1PUNCHM4N
1 year ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Mic4cHHi, I have the exact same problem.. Basilisk Ultimate with dock - both devices turned off their lights while computer is powered off (usb power is delivered to charge mouse!) While Basilisk V3 pro with Dock Pro is not behaving the same way. Only mouse is disabling it's leds while computer is powered off. The only way to get that Dock Pro leds off is set leds off in the profile so it is nonsense buying rgb device or it is pain in the *** changing profile everytime when powering off PC! This is definatelly a software issue no doubt about that. With the newest firmware from today problem still occurs. How to solve that then? Thanks, BR have tired everything. Repair, clean install and used razer tools to clean out drivers. I also have issue with the dock not getting detector something my mouse doesn’t get picked up when booting. I have to unplug and plug the cable every time I turn on my pc. so many issues with this new dock. Support just keep telling me to do the same thi

138
ThomasCircle
18 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Mic4cHHi, I have the exact same problem.. Basilisk Ultimate with dock - both devices turned off their lights while computer is powered off (usb power is delivered to charge mouse!) While Basilisk V3 pro with Dock Pro is not behaving the same way. Only mouse is disabling it's leds while computer is powered off. The only way to get that Dock Pro leds off is set leds off in the profile so it is nonsense buying rgb device or it is pain in the *** changing profile everytime when powering off PC! This is definatelly a software issue no doubt about that. With the newest firmware from today problem still occurs. How to solve that then? Thanks, BR Could you explain how to set the profile to turn off the lights?

138
ThomasCircle
18 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

JuegosdelaTuberiaEvery time I turn on the PC, it loads windows 11. I have to disconnect and connect the mouse dock pro, because it is not detected by synapse 3. It’s and issue with windows 11 and Razer will not fix the issue. I had two docks and had the same problem. Razer does not have the solution nor will they fix it. For some reason when windows loads I noticed something which I did not look at before in Device Manager I get this error: Unknown USB Device (Device Descriptor Request Failed) I told razer this in the support ticket and for 2 months nothing has been solved apart from offered a replacement. Like i said above I purchased two docks from different suppliers and got the same issue. It looks like its either a driver issue or firmware issue.

78
Stormclouddailyvoice678
3 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I don’t think razer will fix this issue for MSI motherboards but they have released a new firmware update yesterday. Still having the same issue. 

78
Stormclouddailyvoice678
3 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

  here a person wrote about enabling msi fast boot in bios, it helped me I have tired the MSI Fast Boot and still have the issue. 

78
Stormclouddailyvoice678
3 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

Has anyone tried to disable legacy USB support and XHCI hand off in their bios and see if this changes the mouse dock behaviour?  This might be MSI specific? I’m giving it a go seeing as Razer support are just asking benign questions and I have tried everything else I can think of.   USB Issues with some MSI motherboards and some USB card readers – Punch Technology Help Centre Yes and it has worked for me. I also enabled the MSI fast startup. So I did this as well, but the final thing I did that has seemed to fix the problem. The Dock would show in device manager but the mouse would so up as HID complaint mouse located on The Razer Dock pro. So I used the device manager to manually install the mouse’s driver onto that HID Mouse, and it seems to working fine now. It stays on to charge when the computer is off, and is recognized when it boots up. Maybe synapse isn't applying drivers properly to wireless devices located on the dock?   which drivers did you

78
Stormclouddailyvoice678
3 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I don’t think razer will fix this issue for MSI motherboards   but they have released a new firmware update yesterday. Still having the same issue.    1Punch, can you confirm that your Mouse Dock Pro’s RGB LEDs no longer cycle up through the colors as your mouse charges (red > orange > yellow > green)?   I had this issue on my first unit that required a F/W update. My second unit was newer and didn’t require a F/W update so it worked properly in this regard straight out of the box. Now, that I’ve updated the F/W again, this problem is back. yes mine does change colour when charging from red to green

78
Stormclouddailyvoice678
3 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

Has anyone tried to disable legacy USB support and XHCI hand off in their bios and see if this changes the mouse dock behaviour?  This might be MSI specific? I’m giving it a go seeing as Razer support are just asking benign questions and I have tried everything else I can think of.   USB Issues with some MSI motherboards and some USB card readers – Punch Technology Help Centre Yes and it has worked for me. I also enabled the MSI fast startup. So I did this as well, but the final thing I did that has seemed to fix the problem. The Dock would show in device manager but the mouse would so up as HID complaint mouse located on The Razer Dock pro. So I used the device manager to manually install the mouse’s driver onto that HID Mouse, and it seems to working fine now. It stays on to charge when the computer is off, and is recognized when it boots up. Maybe synapse isn't applying drive

78
Stormclouddailyvoice678
3 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

Has anyone tried to disable legacy USB support and XHCI hand off in their bios and see if this changes the mouse dock behaviour?  This might be MSI specific? I’m giving it a go seeing as Razer support are just asking benign questions and I have tried everything else I can think of.   USB Issues with some MSI motherboards and some USB card readers – Punch Technology Help Centre Yes and it has worked for me. I also enabled the MSI fast startup. So I did this as well, but the final thing I did that has seemed to fix the problem. The Dock would show in device manager but the mouse would so up as HID complaint mouse located on The Razer Dock pro. So I used the device manager to manually install the mouse’s driver onto that HID Mouse, and it seems to working fine now. It stays on to charge when the computer is off, and is recognized when it boots up. Maybe synapse isn't applying drive

78
Stormclouddailyvoice678
3 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

My mouse dock pro and basilisk pro v3 doesnt connect when booting up windows 11. I have to unplug and plug in the mouse dock pro to recognize. Can someone confirm if this is due to riot’s vanguard program? I’m on vanguard version 1.14.6.11 which is well beyond the stated version 1.7.0.27 on razer’s website. Any advice on when this will be fixed?    https://mysupport.razer.com/app/answers/detail/a_id/1835/~/razer-synapse-does-not-recognize-or-detect-my-razer-device Hi, are you using MSI motherboard for devices?  I got same problem on MSI motherboard (Z690 Force) ,seems like that was a “feature” of MSI MB bios or hardware. @NuggetsMT07  had post a solution and someone worked. i just uninstalled vanguard and it started detecting for my mouse and razer dock. I’m pretty sure it is related to vanguard. but yes i do have MSI motherboard  I don't have vanguard, and i still get the issue.

78
Stormclouddailyvoice678
3 days ago

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