Replies posted by metis1 | Razer Insider

Replies posted by metis1

16 Replies

W
Wolvman
posted in Keyboards

Tartarus Pro Actuation Point

Nope. do you have a way to map macros to your keys? That seems to be broken again and my profile is empty.

4
A
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

@MrBuli I'm hoping that they'll actually fix the garbage. It has the potential to be a great device, but support needs to resolve some issues. why are you commenting if you're not actually responding to the thread in a constructive manner?

111
dekades
4 years ago
M
metis1
posted in Razer Support

Support mailbox is full

Come on folks, please try to actually do your job - I just got this email: >>> Thanks for your recent inquiry to the Razer Support Team. We recently responded to your inquiry and we have not heard back from you. If you are still in need of further assistance please let us know and we will be happy to help. If everything is fine there is no need to reply, we just want to make sure you have been taken care of. We are here for you should you need us. However, should we not hear back from you within 3 days we will go ahead and close your case. Best Regards, The Razer Support Team. >>> I have responded. Your mailbox being full is not an excuse to clear a case.

2
Razer.Speedcr0ss
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

@Ellionas I tried, but the Pro dropped all keymaps this morning in Synapse 3. The V2 is working just fine. I'd ask for a refund, but if support is SLOWLY trying to resolve the issues it seems like I should give them a chance. IF they can get it working it'd be a great device....

111
dekades
4 years ago
E
Ellionas
posted in Razer Support

The analogical Tartarus Pro, currently, is useless

@Razer.Speedcr0ss I tried to make a video of the problem, but my Pro is not working this morning - my profile is loaded, but it has dropped all keymaps, and seems to be stuck in an unlabeled red keymap. My Tartarus V2 is working just fine on the same profile and same synapse 3 on my new profile, so it seems that the Pro and Synapse 3 is the problem. Squeaky wheel and all, but this device/driver seems to have some serious issues. Aside from the fact that the top press can't be ignored which is seriously limiting to the utility, I tried to map some keystrokes so I could manage related keyboard shortcuts - I use "HH" and "HR" for Autodesk Revit, and mapped the top keystroke to H and the lower to R in the thought that I could double tap for HH and full press for HR input, and even though I'm used to typing ~65wpm on a 45g switch activating at 1.7mm and bottoming out at 3.6mm, I was unable to reliably get a light double tap to only input HH, about 20% of the time the same light touch wo

5
P
4 years ago
M
metis1
posted in Razer Synapse

Tartarus Pro - Synapse 3 not saving key changes

@Razer.Speedcr0ss PM sent with info.

21
X
4 years ago
M
metis1
posted in Razer Synapse

Tartarus Pro - Synapse 3 not saving key changes

@Razer.Speedcr0ss is your advice really to delete 50+ different macro's and rebuild them from scratch? The macros are not the problem, the razer cloud version of my profile being unable to save specific to the Pro is the problem. It seems that the Pro will ONLY save via cloud storage, so your advice seems to be contradictory to Synapse 3 behavior. I can export the macros, import them to a new profile and remap them all manually for my other devices, and other profiles seem to work just fine, so there's no reason to generate a third profile again. I get that Synapse 3 is in beta, but maybe it'd be a good idea to have an operational driver for a product before you sell it, and support who have solutions other than burn it all down and rebuild it, and are able to receive email.

21
X
4 years ago
M
metis1
posted in Razer Synapse

Tartarus Pro - Synapse 3 not saving key changes

@Razer.Speedcr0ss I did, and tried it on multiple machines. Apparently upgrading from Synapse 2 broke my account for new content in Synapse 3 and after over a week of the support email rejecting emails because the email box was full @Razer.RedPanda was able to get the support email team to migrate my settings from this account to a new dummy account I can actually use on the device. This account still doesn't work on the Pro, but I can at least use the device, and thus far I'm not sure if I'm more frustrated with device limitations or how long it took for support to half resolve the issue.

21
X
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

The Tartarus Standard is a similar product, but has been superseded by the orbweaver chroma, and V2. Commenting that one likes the form factor might be useful, but it's not relevant per se as the form and features have changed. Saying that you like the idea of the optical switches and why might be on topic. update on my Pro - apparently migrating my synapse2 account settings borked in converting to synapse3. Support, despite not receiving every other email because it bounced as their mailbox was full, has been unable to find my second razer account which they asked me to make to migrate my account settings to a new account. In the interim 10 days of watching support flounder uselessly I created a new account to try to get my Pro working, and it seems to. The "depth" of press settings in Synapse3 (as of 3.4.1024.102510) are comically similar, so that even as I'm *very* carefully testing them out in a text editor I'm not able to consistently get only the top input. I'm used to a 4

111
dekades
4 years ago
M
metis1
posted in Razer Synapse

Tartarus Pro - Synapse 3 not saving key changes

... and the support email is bouncing because their mailbox is full.

21
X
4 years ago
M
metis1
posted in Razer Synapse

Tartarus Pro - Synapse 3 not saving key changes

It's gotta be my profile. Tried the Pro on a different machine, and my profile doesn't work, but if I make a new profile, it works just fine on either machine.

21
X
4 years ago
M
metis1
posted in Razer Synapse

Tartarus Pro - Synapse 3 not saving key changes

PC directly, tried multiple USB ports, I'm thinking it's something with my profile on the server side, both my V2 and Pro can be edited for lighting and that works fine, but something with editing keys just doesn't work.

21
X
4 years ago
M
metis1
posted in Razer Synapse

Tartarus Pro - Synapse 3 not saving key changes

Nope. Still hangs. And still works fine with my V2.

21
X
4 years ago
M
metis1
posted in Razer Synapse

Tartarus Pro - Synapse 3 not saving key changes

after I click "save" the button stays dimmed, but it never does anything. using the V2, the key programmed turns green and I can move on to program the next key. On the Pro, if i click away I get this:

21
X
4 years ago
M
metis1
posted in Razer Synapse

Tartarus Pro - Synapse 3 not saving key changes

Synapse 3 works just fine for my Tartarus V2. It just does nothing but change the color of the Pro.

21
X
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

I'm disappointed thus far - I can't even get Synapse 3 to save a key binding after multiple reboots. It doesn't appear that you can use macros for varied pressure inputs, only key presses. I'm optimistic that being able to actually program it is just an annoyance, and that further updates to Synapse will add in multiple macro potential, but it's sitting next to my V2, lighting configured, looking like a bored twin at a show they were dragged along to.

111
dekades
4 years ago

Badges

View More
CookiesCookie settings