Replies posted by baygreatFawn131 | Razer Insider

Replies posted by baygreatFawn131

3 Replies

J
jesseinsfInsider
posted in Razer Synapse

Peripherals (Mouse/Keyboard) disconnect many times

Hold up. I thought the newer USB ports (blue) would have more power than the older ones (black) which is why I had my keyboard and mouse plugged into the blue ones while having this problem. I figured before I take these items back to Walmart for a refund I'd try the older USB ports. THAT WORKED! I had problems every few seconds or minutes before with the keyboard and mouse losing power and going black for a few seconds, then coming back online. Since I plugged them into different USB ports they have worked flawlessly (for over a month now). So in MY case anyway, the keyboard and mouse do work fine, so it had something to do with the USB ports I was using... Hope you all find a fix!

179
S
2 years ago
T
toha1337322
posted in Razer Support

New BlackWidow 2019 is keep reconnecting and disconnecting. Nothing helps. Synapse 3 issue.

I just bought my first ever Razer products, a Cynosa Chroma keyboard and Naga Trinity mouse. I also have the same disconnect problems everyone else is having. Happens randomly, sometimes every 30-60 seconds... sometimes goes 5 minutes before doing it again. Mine just makes the Windows alert sound and the keyboard and mouse go black a few seconds then come back online. This problem has been happening long enough to show me Razer doesn't care about their customers once they have their money. This should have been fixed long ago! Back to Walmart to return non working junk I guess because I won't go through the proper hoops like others have done in reporting it to Razer, only to still not have a replay several months later. What a joke.

6
B
4 years ago
J
jesseinsfInsider
posted in Razer Synapse

Peripherals (Mouse/Keyboard) disconnect many times

I just bought my first ever Razer products, a Cynosa Chroma keyboard and Naga Trinity mouse. I also have the same disconnect problems everyone else is having. Happens randomly, sometimes every 30-60 seconds... sometimes goes 5 minutes before doing it again. Mine just makes the Windows alert sound and the keyboard and mouse go black a few seconds then come back online. This problem has been happening long enough to show me Razer doesn't care about their customers once they have their money. This should have been fixed long ago! Back to Walmart to return non working junk I guess because I won't go through the proper hoops like others have done in reporting it to Razer, only to still not have a replay several months later. What a joke.

179
S
2 years ago

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