Replies posted by jagerx9 | Razer Insider

Replies posted by jagerx9

6 Replies

J
jagerx9
posted in Razer Support

Book 13 Perplexing BSODs

Can't say I've seen that exact error but it's entirely random. Different BSOD reasons. Most common is IRQL errors. We're 3 months into this user being unable to use her device. I tried everything, wiping the partitions even and starting fresh. I was careful about updates, checked every device on the mainboard by uninstalling drivers and clean installing to their OEM driver, etc. There is literally no rhyme or reason to why it crashes. I can leave a 4k video playing for hours, versus just 10 min, or anywhere in between on a fresh boot. Months later Razer is acknowledging a hardware issue. Incredibly disappointing. Genuinely gutted to say there is no way I can continue recommended that my less technically inclined friends buy a Razer device given the absolute runaround support has given this user over a month.

4
R
1 year ago
B
BPMOmegaInsider
posted in Mobile

Suggestion for Razer: Skip 10, crank it up to 11

They likely have a contract to outsource the next few updates. Explains why the security fixes have been so prompt--they aren't being rolled out by Razer. The overwhelming likely scenario is that Razer is not working on an OS update for the phone.

2
J
3 years ago
J
jagerx9
posted in Razer Support

Camera Flicker: Blade Stealth 13 Early 2019

Just bumping this as it's still an issue. I recently saw the SAME problem in an early 2019 XPS13 which has effectively the same CPU/chipset/board combo. Plugged in = flicker, on battery = fine.

8
J
3 years ago
5
5t3in
posted in Razer Support

Razer Blade 15 webcam suddenly not found

Wonder if this related to the webcam flickering on power in Blade Stealth 2019s?

29
J
4 years ago
J
jagerx9
posted in Razer Support

Camera Flicker: Blade Stealth 13 Early 2019

ryancsharSorry to bump your thread again! I've just spoken to Razer Support; they told me to try and swap the plug/socket that the laptop charger is plugged in to. This looks to have sorted it to an extent. Make sure you plug it directly into the mains, and not on an extension cord or power strip. You sure? Try forcing the laptop to turboboost i.e., open youtube and a few other things. Plugging it into a power source instead of a power bar or something like that would only make sense if your charger is faulty. This didn't work for me and I suspect you'll still see the issue as well.

8
J
3 years ago
J
jagerx9
posted in Razer Support

Camera Flicker: Blade Stealth 13 Early 2019

ryancsharHey! I'm currently having this issue on my late 2019 model. I've wiped Windows this morning and I can tell you that definitely didn't work. From what I've researched, quite a lot of people are having this issue. I think it is the BIOS, and after people upgrade to 1.07, then the issue goes away. However, the 1.07 BIOS upgrade isn't publicly available. The weird thing is is that I've also tried an external webcam as well, and that flickers and freezes when the power adapter is plugged in, but doesn't when it isn't plugged it. I'll keep you up to date with what support says to me next. Thanks for that update. Yeah I really fail to see what reinstalling windows would do when we can easily rollback/uninstall the webcam's drivers and the device itself. It's just bad advice IMO that creates unnecessary work. Now the second part is weird. Could it be that all USB devices whether integrated or external are exposed to slightly more than 5.5V when plugged in?

8
J
3 years ago

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