Replies posted by Gauner123 | Razer Insider

Replies posted by Gauner123

25 Replies

N
nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

I received my Pro 17 a month ago and just found out about this driver mess. Shame on me I suppose.. that said, mine arrived with Win10 1909 (18363.959 if it helps anyone) installed, and I manually updated to the most recent game ready driver just fine. Though Geforce Experience wouldn't as noted in prior posts. I guess stay clear of 2004 until whatever issue it has is resolved.

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

I submitted a case a few days ago, support collected information and the only response I received was "thanks, check for updates from Razer and Microsoft. We're closing your case." I understand that this might be a tough problem to fix.. but that's not great support.

475
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2 years ago
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drewex81Insider
posted in Systems

blade 17 pro 2020 2080 super failing with new nvidia drivers

There's a known issue that Razer Support is working on in regards to this. There's a very long thread in the support forum discussing it. No solution yet. Support is asking us to open cases so they can gather info. But no fix yet.

8
Razer.Caziel
3 years ago
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drewex81Insider
posted in Systems

blade 17 pro 2020 2080 super failing with new nvidia drivers

/razer-blade-pro-2020-cant-update-nvidia-drivers.58932 That's the thread that has had some Razer support in it. Albeit not happening quickly.

8
Razer.Caziel
3 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

___nullNewest driver works for me on 20H2 kernel. What BIOS are you on? I've stayed away from 20H2 given the last round of issues, but if that helps to resolve things, then...

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

PenthysRazer Blade Pro 17 4k late '19 BIOS 1.04 NVIDIA driver 457.30 Win 20H2 Windows version 20H2 doesn't change anything regarding black screen after hibernation. Disappointing to say the least. Razer.. where are you in this? I thought you were vying for the "best tech support" crown. No?

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

bpvarsity@Razer.SpeedCr0ss Any updates? Its been way too long without a single update of what the actual cause it and what is being done. Wish I was still in the return window. Never have I had such issues with any other laptop or company. Never again Support updated my case initially asking me to reset/format my laptop. When queried as to whether that would do anything at all, they relented and said we still just have to wait for whatever update it is that will fix this (no word on whether it's Razer, Nvidia or MS) and to be patient.. but still no real update on what the issue is. It would be nice to know a bit more about this. It would help set expectations as to why this is taking so long to fix. and yeah.. wish that return window was still open. As much as I like the laptop, this is really inexcusable.

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

I've also noticed on the main Razer store page, that the 17 Pro is listed as the 2080 Max-Q Super Studio.. and some members stating they're using the studio drivers with some success.. Has there been a SKU change to the studio model of the card?

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

AndyMile0301I use the laptop only for content creation and always install the studio drivers. The issue is the the same. In hybernation mode the screen is black. Well there goes that idea.. :) Thanks for the info though. More evidence for Razer I suppose.

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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

There were issues with that driver. They've already released a new one, 460.89. (issues with certain games etc)

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Razer.SpeedCr0ssHi @Gauner123! Is your laptop on BIOS 1.06 and NVIDIA graphics driver 460.89 version? If yes, how's your display's behavior? Hey everyone! I am working with our Support Team and devs at the moment. Please continue posting any progress of your laptop here. I have 1.06 installed, and and driver 457.51 installed. This one is working, but I haven't updated to the latest as it has issues with some games that I play. So I'm waiting for those to be resolved before I try updating. I've had the black screen issues, but not with the driver I have now. So it's concerning that issues persist with different drivers. Can we get some sort of official announcement or status from Razer on this? What's being investigated, what the thought of the overall issue etc.. It's been lingering for a LONG time for folks and with the company being essentially silent on it, you're just straight up losing customers. I can't recommend anyone to purchase a Razer laptop as of right now.

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

AndyMile0301Which window build to you have? Helps us in finding a solution. Thanks I'm still on version 2004. I try to avoid the latest Windows updates as long as I can due to just the inherent issues with those.

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Gauner123I'm still on version 2004. I try to avoid the latest Windows updates as long as I can due to just the inherent issues with those. and to be fair... I like the laptop.. but I don't think it's worth the absolutely abysmal tech support we've all been experiencing.. If I could return it, I would. I feel bad even considering selling it to someone else so I don't have to deal with the issues that we've been facing.

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

@Razer.SpeedCr0ss I totally understand you're literally just the messenger here. But given how long this issue has dragged out, and how some people have the issues while some don't, can we get an actual statement from Razer about this situation? What the underlying problem might be? Why a fix is taking so long?

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

so, @Razer.SpeedCr0ss here we are again. Is there any update at all? It seems your brand new laptops have the same issue. I can't imagine that's good for business. Where's the update on status? There's been literally ZERO communication from Razer about this.

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

It's decently widespread it seems. Rather tired of the lack of any official statement Keep hearing that one is coming, but that's been the statement for about 4 months now. There are issues with Nvidia's drivers with texture flickering in a lot of games right now though as well.

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

@Razer.Speedcr0ss anything? Updates?

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

SilvverwheelMy husband and I got our new Razor 17 Pro today - both had the same setup. Mine works fine, his is having the black screen issues. He is trying now all the fix suggestions posted in the threads but I am wondering how the same setup can behave so differently.... This is honestly something that I would hope @Razer.Speedcr0ss and team are taking back to the support devs. I'm beginning to wonder if there's some internal variation in components that are causing this. It would explain why some have the issue and some don't, despite the same official specs. I know there were issues with the new RTX desktop cards from some manufacturers along these lines. (different issue, but just an example of how that can happen)

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

I'm still waiting on ANY information from Razer about what's going on. Are all laptops impacted? Some? Can you share numbers of users who've had drivers fix the issue? Are others just unlucky in some internal component that's causing this? Surely you have SOME data or updates you can share. I've been asking since late last year and just get the runaround about things. Even started seeing Youtube videos about this and the comments indicate it's a pretty broad issue. Yet nothing at all from Razer. Definitely will never purchase a Razer laptop again.

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

SanDMaN809You won't get any man, I've only gotten the runaround on the forum, from CS and Technical support by email and phone, got ghosted by email for a while till i started tweeting at them, and I get the same solution all the time, just switch to optimus. Not a solution for a 4000$ laptop Yeah i have no expectations of a reply or statement. They clearly don't really care as it's not impacting their ability to sell new straws or plush toys.

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Dopefish.What sucks for me is that I only had my laptop for about 7 months before this issue. Now it's taken so long for anyone to do anything (of which there still isn't a solution) that my laptop is now out of the 1 year warranty. I can't run newer drivers optimized for newer games, I can't use NVIDIA Broadcast because I'm stuck running an old driver, I can't utilize the hardware that was advertised and that I paid for. I've tried to use Optimus mode but it's less than ideal. Games don't always select the right graphics device causing them to run on the Intel GPU instead. Hardly any game lets you manually select which device. Any game that runs in a window or borderless fullscreen window will use the Intel GPU instead. Some games I'll have to alt-enter to make them windowed and then alt-enter to force them into a fullscreen mode so it uses the Nvidia GPU. The transitions between the Intel and Nvidia GPUs isn't seamless either. I've also noticed that the performance of games is very

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Razer.Speedcr0ssI was able to confirm that the issue is still happening on RTX 2080 NVIDIA driver version 466.11 when I assisted a user with Blade Pro 17 2019 yesterday. I am still working on his case and will coordinate with our devs as soon as I have the outcome of our isolation tests. It's been a month since the last Razer update. (nearly) @Razer.Speedcr0ss, many more posts/updates from users. Any updates from Razer?

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

GoTom14It doesnt, Razer needs to fix this with a BIOS update or some other kind of software patch. Considering they've stopped replying to this post, I'm not holding my breath for a fix.

475
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2 years ago
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nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

Today's new driver (471.11) seems to be working ok on my 2020 17" 120hz.

475
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2 years ago
N
nyichiban
posted in Razer Support

Razer Blade Pro 2020 can't update Nvidia drivers

drewex81@Razer.Speedcr0ss Can we get an update on this. Its been a year now havent had an driver update that's reliable. Unfortunately, it seems Razer is officially ignoring this issue now.

475
L
2 years ago

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