Replies posted by unbrauchbaer | Razer Insider

Replies posted by unbrauchbaer

8 Replies

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unbrauchbaer
posted in Razer Support

Blackshark V2 THX Spatial audio no surround sound

Razer.SpeedCr0ssPlease send me a PM together with your computer's Razer Synapse 3.0's logs. Let's continue from there. Hi unbrauchbaer! I replied to your PM. I'll wait for your follow-up. I solved the problem by resetting my pc, just to find out that the thx spatial audio is bullshit. So I bought a different headset. I will not waste my time helping to fix something that I had to pay for and not get paid for.

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Razer.Speedcr0ss
3 years ago
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unbrauchbaer
posted in Razer Support

Blackshark V2 THX Spatial audio no surround sound

CANTmoveFASTenoughI have the same problem where my surround sound does not work. Could you help me out as well? I had to reset my computer, but it's not with it, I now was able to try out thx ingame and the sound is shit, you have better sound and direction hearing with thx turned off (using it on stereo, which I also didn't have before resetting my pc)

8
Razer.Speedcr0ss
3 years ago
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hitYankeesBlueroad264
posted in Razer Support

THX Spatial Audio possible for Blackshark V2 X

hitYankeesBlueroad264Hi all! My girlfriend (very kindly) got me a new headset as a surprise after my last one broke. Super nice of her, really appreciate it, and she was super excited about getting me one's with surround sound. I ran into the issue with the 7.1 surround sound crackle bug as a result of Windows update 2004. I know the surround is legacy, and the issue may not be fixed from the forum threads I've skimmed. On the site for the THX Spatial Audio, it says it's compatible with most headsets, but then the Blackshark V2 X isn't included on the "our products this works with" section. When looking at the comparison table between the V2 and V2 X, it doesn't list THX Spatial as a feature of the V2 X. Just checking to see if it's possible to purchase and use that program on these headphones or if I should try to sneakily order an identical V2 and return the X. Thanks! Do yourself the favor of not buying the expensive V2, the Retaining system for the headphone sides gave up afte

2
Razer.Caziel
3 years ago
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unbrauchbaer
posted in Razer Support

Blackshark V2 Thx driver not found

Fuzzel93(*Omitted) uploaded the screenshots and a video to my dropbox. all images are with dates and time. the newest one shows that my synapse doesnt even recognize the blackshark v2 pro anymore after i reset my windows to a restore point a few days before buying the blackshark v2 pro (did all windows upades again and your described screenshots are my latest pov where synapse doesnt show the headset. contacting razer support is a waste of time, 1 week of the same useless suggestions by the support later i got it to work by resetting my whole pc. Im gonna return the headset anyways because the retaining system of the headset was broken after 3 hours of simply using the headset (upon getting the headset i knew it wasnt going to hold for long since its slim metal tube held by plastik, i guess this is what you get for 100€ razer products nowerdays) Ive been a razer fan since 2013 (still have the very same blackwiddow bf4 edition keyboard) but it seems as if the quality of the products h

11
Razer.Speedcr0ss
3 years ago
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Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

DrummahIt's the app, it's broken garbage. I've dealt with their support multiple times regarding thx spatial. I've uninstalled, reinstalled cleanly probably 15 times by now and each time it synapse 3 mixer tab becomes unresponsive after opening and closing a game application. Synapse 3 does not communicate properly with windows 10 sound settings. What a waste of money this headset was. Their support does nothing but string you along for WEEKS for the one issue. I have emails back and forth to prove it, they just repeat themselves with default uninstall/reinstall instructions. Then they escalate you to tier 2 support, and guess what? They give you the same uninstall/reinstall instructions OVER AND OVER AGAIN, ITS INSANITY. I'm done with this brand, I was loyal since 2014, but now this synapse 3 app, that's been in beta for YEARS, has got me to my wits end. I'm here to warn all of you, get out now. I have always been a razer fan since 2013 and the blackshark v2 is the first ne

79
Razer.Speedcr0ss
3 years ago
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unbrauchbaer
posted in Razer Support

Blackshark V2 THX Spatial audio no surround sound

Razer.SpeedCr0ssHi there! Thanks for posting your Razer Blackshark V2 and Razer Synapse 3.0 concerns here. Please send me the following: Save it via Google Drive or to another online drive account then include it in your PM. Let's continue from there. Razer is so Bugged i cant even Contact the support. You don't have permission to access "http://insider.razer.com/index.php?" on this server. Reference #18.f517655f.1602173806.d0c8610 Really disapointed by this company. they used to sell quality stuff.

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Razer.Speedcr0ss
3 years ago
U
unbrauchbaer
posted in Razer Support

Blackshark V2 Thx driver not found

Fuzzel93i have the same problem with my Blackshark v2 pro. uninstalled the THX Spatial Audio in my device manager because THX Spatial Audio was not working in synapse and now i can't get it back and it sounds even worse without the software. Did you find a solution? Not really, the support couldn't help me either. But there just has been a windows update and after finishing that, the thx spatial audio device showed up again. I can select it but I now still have the problem, that there still is no surround sound. I am really disappointed by razer.

11
Razer.Speedcr0ss
3 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

0V3R_K1LLTry uninstalling Synapse using CCleaner so it removes all registry edits. Also uninstall the driver for the headset inside device manager and plug it back in so it installs the driver again. Then install Synapse to try again. I did that and after uninstalling and restarting the thx spatial audio was not shown anymore as an option in windows. I tried everything to get it back, nothing worked. The support couldn`t help me either. After the recent windows update it showed up again.

79
Razer.Speedcr0ss
3 years ago

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