Replies posted by MrChupul | Razer Insider

Replies posted by MrChupul

4 Replies

D
Darkstar_FR06
posted in Razer Support

Chroma trouble with Basilisk ultimate mouse and dock

Darkstar_FR06Hi all, i have a trouble with my Basilisk ultimate mouse and the dock with chroma color. When i boot my pc, all my razer devices 'mouse, dock and keyboard) works well with my chroma color profile (orange static). When i put my mouse on the dock, the chroma color disapeer after some minutes and the dock and the mouse show me the "charge color" (pule green for example). Then i have take the mouse (so i remove it from the dock), the mouse and the dock are staying with the "charge color" (green pulse) but don't switch to the chroma color profile (Orange static). I must unplug/plug the usb stick to get back the chroma profile on mouse and dock. Got the same issue since last year :frown_: tried a clean install of synapse as recommended but the issue still persists

1
M
3 years ago
M
MrChupul
posted in Razer Support

Razer Basilisk ultimate issue

Weird thing is that when I tested it on one of my laptop, it works normally with synapse on. Already raised a support ticket with them and still waiting for their reply. Hope they can help me on this. Thanks for your recommendation earlier BTW.

4
M
3 years ago
M
MrChupul
posted in Razer Support

Razer Basilisk ultimate issue

Hi @LiLmEgZ . I've followed your recommendation but unfortunately, I received the same issue. Below is the screenshot of the latest firmware applied

4
M
3 years ago
M
Malademental
posted in Mice and Surfaces

HELP! Viper Ultimate Problem

Also experiencing the same issue. i tried to close razer synapse and the delay in charging light and the stuck charging light disappeared. Downside is i cannot set rgb if synapse is closed. I think it is a problem in synapse? not sure. hope someone can help us

13
V
3 years ago

Badges

View More
CookiesCookie settings