Replies posted by johnnyc2pi | Razer Insider

Replies posted by johnnyc2pi

3 Replies

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DeepRubytruckbyte800
posted in General Discussion

Unable to connect Razer Basilisk X Hyperspeed using bluetooth?

Sye_The-VieI assume you have updated the BT driver on your current laptop? If BT tech is still a mess, try using 2.4 GHz wireless connection after the BT has been turned off. Yes, updated driver after engage support from both Razer and Dell technical support. There's no issue with 2.4 Ghz wireless which I'm connecting to my Desktop while my laptop I choose to use Bluetooth. Another reason why I like this Basilisk X Hyperspeed.

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2 years ago
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DeepRubytruckbyte800
posted in General Discussion

Unable to connect Razer Basilisk X Hyperspeed using bluetooth?

Sye_The-VieJust like old software becoming redundant, BT technology is also the same I had a Galaxy Note 5 which uses BT 4.2, which is incompatible with Hammerhead which needs a BT 5.0. So for BT technology, both receiver and transmitter vice versa need to be same version otherwise it will not sync At least Hammerhead specifically stated it require BT 5.0 while Basilisk X Hyperspeed I couldn't find any information on BT version require. Did a test on older laptop which use Intel AC 3160 BT 4.0 on Dell Inspiron, it was working well though. For my current laptop which having the same issue is BT 5.0 on Intel AC 9560 (Clean format my machine twice).

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2 years ago
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DeepRubytruckbyte800
posted in General Discussion

Unable to connect Razer Basilisk X Hyperspeed using bluetooth?

planehitPurpleTaupe861I'm also having same issue for the bluetooth (Razer Basilisk X Hyperspeed), It showed paired inside the pc bluetooth setting but blue light signal never stop blinking and keep jumping between "paired" and "connected" mouse point cant even move. Please looking into this issue and solve it. This is the 1st time I bought Razer product, hopefully razer response it , otherwise,it will be the very worst experience to me and not going to have others razer product for the next time. I have the exactly same issue with Basilisk X Hyperspeed, raised the ticket since Jun 2020 but till date couldn't resolve by Razer Support. I have personally tested most of the Dell Vostro, Inspiron will failed but working find for Acer Aspire / Surface pro machine. Hopefully Razer support team will read this thread.

32
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2 years ago

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