Replies posted by Drftman17 | Razer Insider

Replies posted by Drftman17

8 Replies

A
alfieluiInsider Mini
asked in Razer Support

Plugged in, Not Charging

I posted some months ago and now see many of you reporting even more cases.Community coming together here which is great!Still having the same issue and ended up sending my laptop to Razer. They quoted me a total of over $2000 to replace the Motherboard and battery.  They need to be exposed for this.So many of us and all for the same issues.When are we going to put together a case for a Class Action suit? One user on another thread I started noted that cleaning off and replacing the thermal paste on the CPU and GPU fixes the problem. Anyone here willing to make the attempt and report out?

59
P
1 month ago
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Drftman17Insider Mini
asked in Razer Support

RAZER BLADE 15 Advanced (Early 2021) x0368 Charging Issues!

I was quoted $2000 to replace the battery and the Motherboard.I also asked to talk to senior management and never received a callJust received a 20% discount if I have them do the work. @a_figment  Sounds like you might be right!@Razer Admin When are you going to stand by the Razer name and support your customers when they tell you about a design issue? You are responsible!I received a reply on the other thread I posted like this one saying that the thermal paste needs to be replaced between the CPU, GPU, and Heat sink. This apparently fixed their issue… Anyone want to try it?

7
a_figment
1 month ago
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Drftman17Insider Mini
asked in Razer Support

RAZER BLADE 15 Advanced (Early 2021) x0368 Charging Issues! (Re-Post)

@busRadicalRedtechno419Thanks for the fix note. I was quoted $2000 to replace a battery and replace the Motherboard.Are you are saying just some thermal paste will fix the issue?

6
M
5 days ago
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Drftman17Insider Mini
asked in Razer Support

RAZER BLADE 15 Advanced (Early 2021) x0368 Charging Issues! (Re-Post)

I have spent a lot of time reviewing these issues via Forums, Reddit, and YouTube... And I assume we are not consumers who physically damage our $3,000 laptops... So there has to be an issue that Razer is ignoring. I would guess there would be a massive recall.I haven't even said anything about the swollen batteries issue that I came across... I suspect that my laptop will never have a swollen battery considering it doesn't charge.  So 3 things come to mind:1. Some handshake issue with the charge adapter and the laptop2. Software updates that are not compatible with the laptop (Synapse or Microsoft)3. Hardware issue and Quality Control.  Again, I wonder how @Razer Admin has not yet responded to any of these issues. I sent them a direct message as well.  CLASS ACTION should be next. How are they allowed to sell more laptops and continue to scam others.

6
M
5 days ago
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Drftman17Insider Mini
asked in Razer Support

RAZER BLADE 15 Advanced (Early 2021) x0368 Charging Issues!

I have reposted this issue in another thread to ensure it shows unsolved.

7
a_figment
1 month ago
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Drftman17Insider Mini
asked in Razer Support

RAZER BLADE 15 Advanced (Early 2021) x0368 Charging Issues! (Re-Post)

**x0367

6
M
5 days ago
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Drftman17Insider Mini
asked in Razer Support

RAZER BLADE 15 Advanced (Early 2021) x0368 Charging Issues!

Why is this marked as Solved??Your response doesn't solve the issue... Thanks 

7
a_figment
1 month ago
A
alfieluiInsider Mini
asked in Razer Support

Plugged in, Not Charging

Same issue here with an Early 2021 Blade 15 Advanced QHD x0368.I contacted Support and they ask all this battery log information and laptop data but never suggest a proper fix. I also think they are clearly avoiding admitting to this issue. They should consider putting a team together and fixing these issues. Future buyers beware! All of the other cases noted above and in other threads have yet to be formally addressed by someone with authority at RAZER.@Razer Admin When will we receive a helpful response from the Razer organization? Many thousands spent by consumers here for bricked laptops. Thought we would find help from the manufacturer in this thread?.. Also the 100W USBC is not a real fix when this laptop demands the 230w to function at its full potential. If I wanted a basic laptop I would have spent less on something else.We need real results from your research team and we have needed it for years now… Where’s the response?  

59
P
1 month ago

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