Replies posted by ScottySTL | Razer Insider

Replies posted by ScottySTL

22 Replies

R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

I am having the same exact problem..please advise

175
V
9 months ago
R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

Wonderful. I guess I will return the laptop then because I NEED to use this with multiple high-resolution monitors and all I have working is the HDMI port. The Thunderbolt 4 ports are supposed to support DisplayPort out version 1.4 and work with the dedicated GPU...but I cant get them to output video at all. Even with using dedicated GPU only, etc

175
V
9 months ago
R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

Yeah from what I hear their support is pretty bad. I am looking for something else now. May go with Asus Strix Scar or MSI Raider

175
V
9 months ago
R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

I am sure it is something that can be fixed with a BIOS update...

175
V
9 months ago
R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

Anyone else out there having this problem? I am also wondering if it is a software/driver issue? Yet there are no drivers available for the RZ09-0423X model on Razer's site.

175
V
9 months ago
R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

If you look NONE of the 2015 models (15 inch, 17 inch, etc) have drivers available for download

175
V
9 months ago
R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

Well, I went ahead and submitted a support request, so we will see how far that gets me. Seeing that you put yours in around July 6th (a week ago), and still have no resolution, I am not getting my hopes up.

175
V
9 months ago
R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

Yeah it is either some driver issue, BIOS issue, or us few have defective units

175
V
9 months ago
R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

How long ago did you start the support ticket? I submitted mine yesterday and have yet to hear back from anyone. I got my blade 17 through Amazon so if I don't hear anything by the end of today I am just going to return it. Costs too much $$ to have quality control/support issues like this

175
V
9 months ago
R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

That is the model I have (or rather just had). Shipping it back to Amazon tomorrow. Let me know if any of you guys get any resolution to this....

175
V
9 months ago
R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

I heard back from Razer support, but they want me to go through the stupid stuff like I am a non-technical idiot (after I told them I repair laptops for a living). They said the following: " Though you may also check our support page link that may help fix the issue on the laptop * https://mysupport.razer.com/app/answers/detail/a_id/1802/~/how-to-connect-multiple-monitors-to-a-razer-blade-laptop We just want to set your expectation that this laptop model does not yet have any BIOS update created since this is a new model release. No worries our product developer team is aware of this matter and is working hard to be able to generate one in the future though.

175
V
9 months ago
R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

placesleekLightBrown171I am not taken seriously by support at all. I was now asked if I can connect my monitor via HDMI..... I will now return the notebook. And I would recommend that to everyone here! Extremely poor performance from razer. Wow, yeah that is terrible

175
V
9 months ago
R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

Cranberry307I just tried something that worked for me (at least for now). I downgraded my nvidia driver to this: GeForce Game Ready Driver | 512.15 | Windows 10 64-bit, Windows 11 | NVIDIA. It's a few months old. And now the connection seems to be working fine. Anyone else on here who still has their Blade try this?

175
V
9 months ago
R
Ribsletics
posted in Systems

Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

Damn, which I knew that before I shipped back my unit...oh well

175
V
9 months ago
Tonyommx
TonyommxInsider Mini
asked in Razer Support

Blade 16 Mini LED BOE problems

I agree, I just got a 2023 Blade 16 (2023 model) with the BOE panel, and there needs to be some firmware  update (and maybe synapse tweaks) that will fix this and also allow changing of the local dimming

7
MiddleYellowbasecool866
1 month ago
Tonyommx
TonyommxInsider Mini
asked in Razer Support

Blade 16 Mini LED BOE problems

Well that may explain why the 2023 unit I got on amazon was 52 percent off NEW.RTX 4070 with the dual Mini Led panel usually 3,299.99 and i got it for 1599.99. Now its back up to 2499.99.I did have a 2024 version briefly with the OLED screen and it was very nice but way to expensive (2999.99), so when I saw this deal I could not pass it up, but turned out I have the “Meh” panel AND the touchpad is partially defective (pushing down on the touchpad has no response so i have to use tap to click as a work around and other gestures for other things

7
MiddleYellowbasecool866
1 month ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

I just got a new 2023 Blade 16 on amazon  that has the BOE panel (was on a great sale, and I am starting to realize why.  I tried some of the tweaks that were mentioned earlier in the post that have helped it. I also noticed that if you access the Intel Graphics command center app you can modify the color settings in there to make it look a little more acceptable.I did notice, like someone else mentioned, that using it in HDR makes it look much better, but still…..Also, my unit has a defective touchpad.  The clicking mechanism is unresponsive so I have to use tap gestures to do a lot of things I would normally do by depressing the touchpad.

104
K
16 days ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Well, since I just got mine on Amazon, I may go the razer return route, because while I can return the unit on Amazon Prime, there is no “exchange” option for a new unit. I would have to just re-order another blade 16 on amazon and now that crazy sale is over and its 1,000.00 more than the deal i just got.

104
K
16 days ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Well, I tried going down the route of going through Razer support and it has been an epic fail so far.They are trying to go to the easy route and want me to go back to Amazon and get it taken care of with them. However, the issue is Amazon will not do an exchange or replacement of the unit and instead will only let me return it for refund and then re-purchase another one at a higher dollar amount because at the time I purchased the defective unit it was on a big sale (which means if i order it again it will be at a higher cost and who knows what defects I will get in the new unit).If Razer doesn’t own up and try to repair this unit or allow me to send this in for replacement, I will just send it back to Amazon and be done with Razer laptops. Just will go with Asus instead (and I have dealt with their support for a hardware defect in the past and it was WAY better).  

104
K
16 days ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

So Amazon was no help through this. However, after getting the runaround from Razer support (and going back and forth like 6 times), I got them to issue an RMA for my Blade 16 for the defective touchpad.  It is on their way back to them now, and I am going to put a note in my case about the Mini LED display.We will see how it goes. 

104
K
16 days ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

I got my Blade 16 back from RMA repair and the good news is they fixed the trackpad, but they didn’t do anything about the Mini-LED panel after I mentioned I needed to also be replaced….I just got a new ASUS Zephryus G16 2024 with OLED and am considering switching to it because it is still considerable cheaper than the 2024 Blade with OLED and has better speakers, battery life, thinner/lighter and so far as no defects/issues.  However, it is less powerful, but honestly only by around a 15%-ish margin.Also, I trust ASUS support/repair a little more than Razer. That being said, after spending days of going back and forth with Razer support and having them at least repair the trackpad they did come through, just still leaves a bad taste in my mouth about Razer QC and support.  I get it, ASUS is larger and has a more well developed QC and support process, but still, since Razer charges a premium for their laptops you would hope they would come through better with everything.  I am really i

104
K
16 days ago
Tonyommx
TonyommxInsider Mini
asked in Razer Support

Blade 16 Mini LED BOE problems

I am still not very happy with my MINI LED panel, but I did get this laptop on Amazon at a crazy sale/discount and I have gotten used to the issues (though annoying)...just wish they would allow the local dimming to be turned off and on

7
MiddleYellowbasecool866
1 month ago

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