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Solved Threads

3 Threads

BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

I want to update this forum by stating that on 7/26/2023 at aproximately 11:00 a.m., I turned my computer on for the first time of the day (I usually restart/shutdown about 5-8 times per day, I’d know because I grew up on Windows 95). I noticed that my mouse was non-responsive. It did not light up, nor register a cursor icon when fully booted into the Windows 11 Pro UI desktop environment. I seemed as though it wasn’t even receiving power via the USB 2.0 port (the I/O of a ASUS ROG Strix B660-A Gaming WiFi D4 motherboard)...And, Yes, my USB ports are all doing just dandy. Though I do ponder now, if Razer devices & software can damage your USB ports?So I restarted the computer via using the keyboard navigation/shortcuts. Once the computer restarted, the mouse lights were on, but the mouse did not function and there was still no cursor to be visible on-screen.I shutdown the computer. I unplugged the mouse. Turned the computer back on. Waited until Windows 11 Pro had fully booted into

27
BuckAhRue
1 month ago
BuckAhRue
BuckAhRue
asked in Razer Support

Mouse & Keyboard Disconnects/Issues? My "Pro" Guide Might Help:

If you’re having issues with your Razer device(s), then the following information just might help out… but I can’t guarantee anything. As of right now, I’m treating this as a one-size-fits-all situation. Your results may vary.I recently purchased & returned my Blackwidow V4 Pro (Yellow Switches) & Naga Pro Wireless Mouse. There doesn’t seem to be a consistent means of operation for this particular keyboard (or the mouse). I would randomly experience disconnects (mind you, on a WIRED keyboard) from the Septic (I mean Synapse) Software. I also experienced the same issue with the Naga Pro Wireless mouse (wired and in wireless mode). I also had the “cyan” light color issue once or twice from the keyboard, along with the Chroma effects not responding.I’m not sure if this will help, but here was my “fix/solution” to this ridiculous fiasco:1. Uninstall the Razer Septic (Synapse) program and anything else associated with it.2. Run some kind of file cleaner and/or registry editor to rem

7
BuckAhRue
3 months ago
BuckAhRue
BuckAhRue
asked in Razer Support

Experiencing Naga Pro Wireless Disconnections

Hello, I’m a new Razer customer, and a casual livestreamer. I recently purchased a Naga Pro Wireless mouse. I really enjoy the mouse. Nevertheless, I am experiencing the same infamous disconnecting, hardware / dongle / mouse issues, that so many other users have previously reported. I’ve also tried performing the step-by-step process of: Software installation/setup of Synapse 3, USBHyperspeedDongle, MousePairing, Naga Pro_Mouse_FirmwareUpdater_20200r1. I’ve even swap USB ports, rinse & repeat, however I’m still experiencing the same sporadic occurrences. I purchased it from Amazon and it’s still within the 30 days return period. Should I return it, or request a RMA for a unit that does properly perform (without these infamous issues)? Is the rest of the Naga Pro inventory beyond repair/defective/faulty? Perhaps I’d be better off returning the mouse back to Amazon and getting a totally different mouse? Has anyone else been through/or are going through a similar predicament such as m

7
BuckAhRue
3 months ago

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