Topics started by b4kwav | Razer Insider

Topics started by b4kwav

2 Threads

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b4kwav
posted in Razer Support

Razer wont respond to emails, customer support, been on hold for over an hr!

Hello Razer support, I returned my laptop the day after I received it because there was no GPU detection. The agent who helped me said they would send out a new laptop when they saw the laptop was in transit to the Irvine US HQ destination, the shipping label was provided by the agent. I waited for over 4 days but never received a new tracking number or update. So I contacted through live chat and talked to someone and just requested a refund on Oct 29 2019. Everytime I contact support no one knows what is going on and each support agent says something different. It has been over a month and still have no update and no refund. I disputed through paypal and they said since the shipping location is different from what Razer Usa LTD requested through paypal there is nothing they can do. I dont know what to do because I dont have a laptop to ship it to Singapore since I shipped it to Irvine and now I am out $3,300. Someone please help!

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B
4 years ago
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b4kwav
posted in General Discussion

Ordered a Brand New Razer 15 2070 but...

Hello All, I know this is my first post and all but had to rant a little. Placed an order on Friday, received it on Tuesday! Fast shipping, that's the good part. Now the bad part, my order was for Razer 15 Advanced RTX 2070 max q 240hz. when I first turned it on and set everything up I noticed that something was off with the display. So I kept trying to go to the NVidia control panel but kept getting the no nvidia graphics card detected. Tried to install a new driver but kept getting an error that said that the software did not support the graphics card. Finally got into a chat with customer service and went through the same process that I did. Sent them a screen shot of the current graphics card and they finally said they will send a replacement because of a faulty GPU. My question is, are they sending me a refurbished laptop or a brand new one? I really don't want a refurbished laptop, kind of freaking out since this is a brand new laptop. And apparently the down time is 1 week?! Sho

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Joikansai
Vanguard
4 years ago

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