Topics started by wdippolito | Razer Insider

Topics started by wdippolito

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wdippolito
posted in General Discussion

USB C port Connectivity issues - RMA'd Laptop returned worse

Hello, Has any one an experience like mine? I received a laptop that had a myriad of Well known issues on the Razer Blade Stealth 13 2019. I opened a support case and sent in the device for a warranty repair and was assured this issue would be resolved. They claim to have replaced the mother board entirely and shipped the device back, and instantly when i plugged devices in the usb C ports gave me the same issue. Now i have been waiting Several Business days to hear back from Razer Support. The power adapter cuts in and out if i barely moved the laptop or cord. on both USB C ports. this is in addition to the monitor output disconnecting over and over if i barely move it. on both USB C ports. There is also electric interference on the speakers. This is the exact problem i sent the laptop in with. I am unable to reliably transfer data, Run external displays, use my usb audio interface, or even charge the laptop. how is a device so dysfunctional? Thank you Will

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4 years ago

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