Topics started by retrobestLightKhaki918 | Razer Insider

Topics started by retrobestLightKhaki918

7 Threads

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retrobestLightKhaki918Insider Mini
asked in Razer Support

Battery Swollen on 2017 razer blade

Hello, Razer. There is issue with the battery for the 4th time with my Razer Blade 14 (RZ09-01953) 2017.Here is original thread   Now, again swollen battery.I would love to purchase NEW genuine battery from Razer. Could yo please help me? I could not find on the store. 

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Razer.Zionzedd
1 year ago
R
retrobestLightKhaki918Insider Mini
posted in Razer Support

Power Adapter for Razer blade 14

Hello, Razer! Unfortunately, I'm requesting support on my Razer Blade 14', 2017 for the 4th time. Before Razer managed to help me, and I appreciate this. The immediate question is - what is the right power supply replacement for my Razer Blade, 14'' , 2017. https://mysupport.razer.com/app/answers/detail/a_id/2571/~/at-a-glance%3A-razer-blade-14---intel-7700hq---gtx1060-%282017%29-%7C-rz09-01953 I could not find direct replacement for the charger in the online shop. What would be the right model? This one: https://www.razer.com/gaming-pc-accessories/Razer-180W-Power-Adapter/RC30-03510300-B3U1 ? But more important issue is, that it looks like there is once again battery swelling. It's not the first time happening and it's again right after travel by air (I keep laptop in the cabin in my laptop bag). There is no damage or anything. Right after 2 hours flight I landed and went to the office, I found battery is not charging. I suspect battery swelling (there is some deformation on

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R
1 year ago
R
retrobestLightKhaki918Insider Mini
posted in Razer Support

2017 Razer Battery issues. Repeated

Hello I have Razer Blade (7th Gen Intel i7) which I bought brand new from Razer. Within first 15 months I had 2 issues with motherboard and a battery and had to sent to Razer for repair according to warranty. So, Razer replaced motherboard and battery two times within two years in 2017 and 2018. Last year I had an issue with battery again - it swollen. But since it was already out of warranty I had to replace it myself. The new battery didn't last too long - in 3 months computer stopped turning on without being plugged-in. Though(!!!) system showed that battery is charged up to 97% an battery report shows good capacity. I got new battery and again in 3 months the same situation - good battery reports, 97% charged, though laptop isn't working on battery. I'm now sure the problem is not battery but something wrong with the laptop itself. Another issue - thee screen is blinking....It's not usually a problem since I work with external monitor. But still. What you would suggest?

0
Razer.Caziel
3 years ago
R
retrobestLightKhaki918Insider Mini
posted in Razer Support

Can't even create a thread!

Access Denied You don't have permission to access "http://insider.razer.com/index.php?" on this server. Reference #18.3de57068.1618981876.2b3a77bb what does it mean? Why am I getting this??

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Razer.Caziel
3 years ago
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retrobestLightKhaki918Insider Mini
posted in Razer Support

Randomly turned off

Hello, Razer community. Recently I've changed batter on my Razer Blade 14'' (2017 model) because it was inflated (/track-pad-deformation.61665/#post-610949) So, I have NEW battery. No problem when it's plugged-in. Shows 100% charged. However, when I unplug and switch to battery the system shutdowns in ~5-20 minutes randomly. However, the battery indicator still shows I have nearly 80-90% charge. Has anyone seen this problem? And how to resolve it? Thank you.

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R
3 years ago
R
retrobestLightKhaki918Insider Mini
posted in Razer Support

Razer Support team are not responding on RMA?

Hello. I've opened RMA ticket and have sent my laptop to Razer. Paid 100$ for assessment. The issue I have is described in the different thread: /2017-razer-battery-issues-repeated.73583/&_ga=2.6814516.721490735.1623080939-1901031891.1621391069#post-752036 For the last 2(!!!) weeks I'm on communication with Razer support team, who I can say for sure, didn't even read the description of the issue. Which I described 3 times. And what is more important - not telling me what is the root cause of the issue. They only propose to change battery and saying that battery will not swell. NOT EVEN reading that there is NO Swelling issue at all. I this usual customer support experience or I got lucky? Thank you.

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Razer.Caziel
2 years ago
R
retrobestLightKhaki918Insider Mini
posted in Razer Support

Track Pad deformation

Guys, does anyone else have similar problem? (see photo). My 2017 Blade looks like it's inflated. I guess it's because of heating. Though I'm not gamer. It's been like this for a while and it's getting worse... Thank you.

0
R
3 years ago

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