Topics started by Broddoi | Razer Insider

Topics started by Broddoi

2 Threads

B
Broddoi
posted in Razer Support

Synapse not showing Raptor

Hi, Since yesterday I can't find my Raptor in Synapse so also the lighting is going independently. Monitor is connected with USB-C, I tried reinstalling software, rebooting but it does nothing. Monitor apart of that is working fine but I'd like to have it like it was 2 days ago, thanks for any help!

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G
3 years ago
B
Broddoi
posted in Razer Support

Unexisting support service

My laptop got brick during a BIOS update, I raised an incident (*removed from public view)and shipped my laptop on the 12th, this is all that's happened: It is stuck in Germany as DHL is not able to contact you, I asked for a replacement as I need my £3000 laptop for work and the only reply I get is that "informations have been passed to the relevant team" while nobody actually does anything. Why is that so hard to send a replacement? We are not talking about a vacuum cleaner, you are selling expensive products and for that money I would expect an assistance at the same level of what people pay. I am forced to buy another laptop thanks to you, and moreover there is NO way to talk to someone, in 2021.

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Razer.Caziel
3 years ago

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