Topics started by Valyar | Razer Insider

Topics started by Valyar

5 Threads

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ValyarInsider
posted in Razer Support

[Raptor 27 144Hz] Which is the correct color profile on macOS?

As second system I am using Mac mini M1, 2022 running macOS Monteresy 12.4. It connects via HDMI cable. One of them is visually different and gives more saturated colors, especially on human skin, while the others are probably the same. I am neither photographer nor I am using or familiar with color calibration tools, but I would like to use the right one. Which is the correct profile or how I should figure out which is which? How/Are those color profiles somehow connected with the pre-built ones - Low Blue Light/Warm 5k, Normal 6.5k, Cool 9.3k and sRGB? I am using the Normal 6.5 configured on the monitor via the OSD and the same when running Windows and Synapse 3. Screenshot from the Display section of System Settings app attached.

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V
1 year ago
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ValyarInsider
posted in Razer Support

Unable to submit support case via email, option is missing

Since few weeks I no longer see opportunity to submit support case via email... How the hell I am supposed to do that, especially since forums are ignored (oh the irony)? I select my product in the dropdown and then this is the page result. I have zero ad-blockers or anything that might prevent website functionalities.

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Razer.Caziel
3 years ago
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ValyarInsider
posted in Audio

Do I need to buy THX Audio app for BlackShark V2 Pro?

I have BlackShark V2 Pro and I followed all setup instructions, so I have the THX Spacial Audio output device (along with the standard BlackShardk V2 Pro that is stereo?). I have the Mixer tab with the switch to enable THX Spatial Audio, but the interface looks different than the app in the store. Do I need to buy the app to use THX or this is some reduced functionality that comes with Synapse 3 and this expensive headset?

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V
3 years ago
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ValyarInsider
posted in Razer Support

[DeathAdder V2 Pro] Rattling noise when scrolling forward

I purchased DeathAdder v2 Pro and noticed that when I scroll the wheel forward, the noise is different and has some small rattling that does not sound right. Aside from this the mouse is perfect. Is this "feature" or manufacturing defect in the wheel mechanism?

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V
3 years ago
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ValyarInsider
posted in Razer Support

[BlackShark v2 Pro] Crackling noise when microphone is activated - how to solve?

I have RAZER BLACKSHARK V2 PRO that I purchased few days ago. The headset is super comfortable and I like the sound from it. Even the microphone is good for short sessions where I have to move around my place and not sit in front of the Blue Yeti. Though, there is serious problem I don't know how to solve: When the microphone is activated for first time after fresh boot by Mic Test feature or Sidetone (which does not work at all what the hell...) from Synapse, when I pick it as device in Audacity or simply to have Discord/Zoom/Teams/Skype call, a crackling noise starts and it lasts until I reboot the machine, as turning off and on the headset is not resolving the problem. The crackling sound is not constant, just from time to time and it absolutely ruins the experience. I had few successful runs without cracking, but I guess I was just lucky. Even if the microphone attachment is not connected to the headset, the crackling starts the moment something starts using the BlackShark V2

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V
3 years ago

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