Topics started by S_DandyLion | Razer Insider

Topics started by S_DandyLion

4 Threads

S
S_DandyLion
posted in Razer Support

Razer Thunderbolt 4 Dock randomly disconnects accessories

My Razer Thunderbolt 4 Dock continues to lose contact with my mouse and keyboard. The contact is restored after about 30-90 seconds or when I unplug and replug. No loss of contact with two monitors. I primarily use a Razer huntsman elite keyboard and Razer viper ultimate mouse. Troubleshooting / Notes 1. These issues persist with other mouse/keyboards plugged into dock. 2. These issues do not occur when mouse/keyboard are plugged directly into PC. 3. I have tried thunderbolt firmware/driver reinstall 4. This issue was previously reported by another user at this post. 5. The issue does not occur with other USB-C docks (such as a dell one from work) 6. I'm on a RazerBlade Studio (2019), Intel i7 2.30GHz, 32GB RAM, Product ID: 00330-53226-55687-AAOEM 7. Synapse is up to date. 8. Issue persists with Synapse disabled.

0
Razer.Speedcr0ss
2 years ago
S
S_DandyLion
posted in Systems

Automatic Power On & Off (Razer Blade 15 Studio)

Hi There - I've been looking around, but can't find an answer anywhere. Is there anyway to automate the power on/off for the Razer Blade 15s? I have my laptop docked and the power button is inaccessible without undocking and opening the laptop. I'd like to set the device to automatically power on and off, but I haven't found the feature anywhere (checked BIOS). Does anyone know of a way to do this? Thanks! Sean

0
Joikansai
Vanguard
2 years ago
S
S_DandyLion
posted in Razer Support

Gift Card Process

Hello All, About 10 days ago I purchased a Razer Blade 15. A part of the program was a free gift card. The card didn't come with the laptop package, and I am assuming it will be sent separately. Does anyone know the process for receiving the cards? Are they mailed separately? Should I be concerned that mine has not arrived? Thanks for any help! Sean

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Razer.Caziel
3 years ago
S
S_DandyLion
posted in Razer Support

Synapse Not Launching

Hello, My Razer Synapse fails to launch and cannot be opened. This happens every time I restart my computer (Razer Blade 15). I have to completely uninstall the software and reinstall it. This works, but is obviously a painful remedy. Any ideas why I can't get Synapse to open?

0
Razer.Speedcr0ss
3 years ago

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