Topics started by techCoolGreyfun863 | Razer Insider

Topics started by techCoolGreyfun863

3 Threads

T
techCoolGreyfun863
posted in Razer Support

2020 Base Blade 15 Fan Noise

I've posted this in the support forum but they always lock the thread so no one can reply, trying again here. I raised a complaint with Razer about the excessive fan noise on my 2020 blade 15. I'm referring to noise when the CPU load is only a few percent, power is only a couple of watts and CPU temperature is less than 50 degrees. Power and temp from HwINFO. I understand when the CPU is under load the fans will be spin up, but when lightly loaded I expect quiet. So began a journey of messages with Razer tech support including many screenshots, screen recordings and audio recordings. They eventually conceded that the issue is the fan control in the BIOS, the fan curve needs updating. They have no specific plans to implement this fix and simply said I should submit a feature request via synapse software. They also show zero interest in helping me return the laptop for a refund. The fan noise dominates the user experience. Some searching has led me to other users with the same compl

0
Razer.Speedcr0ss
2 years ago
T
techCoolGreyfun863
posted in Razer Support

2020 Base Blade 15 Fan Noise

I raised a complaint with Razer about the excessive fan noise on my new blade 15. I'm referring to noise when the CPU load is only a few percent, power is only a couple of watts and CPU temperature is less than 50 degrees. Power and temp from HwINFO. I understand when the CPU is under load the fans will be spin up, but when lightly loaded I expect quiet. So began a journey of messages with Razer tech support including many screenshots, screen recordings and audio recordings. They eventually conceded that the issue is the fan control in the BIOS, the fan curve needs updating. They have no specific plans to implement this fix and simply said I should submit a feature request via synapse software. They also show zero interest in helping me return the laptop for a refund. The fan noise dominates the user experience. Some searching has led to other users with the same complaint. I don't think Razer is going to rectify it. So for anyone with the same issue, this seems to be where the d

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Razer.Speedcr0ss
2 years ago
T
techCoolGreyfun863
posted in Razer Support

Blade 2020 15 Base OLED Fan Noise

The problem is the fans are active even when the laptop isn't doing much. The constant noise while browsing the web or editing a spreadsheet is very annoying. Of course, I expect the fans to spin up under a high workload but should be silent under a light load. The laptop is only 6 months old and has been like this since new. Bios is up to date with 1.06. I suspect the fix would be a software or BIOS or embedded controller firmware update. Anyone having any luck with this issue?

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R
2 years ago

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