Topics started by Wyattl3 | Razer Insider

Topics started by Wyattl3

2 Threads

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Wyattl3
posted in General Discussion

Support Help !!! PLEASE

To make a long story short, Razer is completely screwing me over. Does anyone know a way of contacting some type of superior or anyone to contact me because every email just gets an automated reply from the “VIP Team” along with them refusing to return my phone calls (multiple sent over multiple days where it states that you will be called back in 1 hour) even after they told me to call them. I sent my laptop in for repair due to it having a bunch of issues. Keep in mind that Razer has had to repair multiple of the same issue before and they have now appeared again. I was told by support that the repair would be completed in 5 days. They have now had my laptop for more than a month. It is extremely frustrating cause as a student I really need my laptop. The support just kept emailing me a generic “you will be updated in 24 hours.” I got the same exact email for 23 DAYS IN A ROW. Than a support agent told me that they knew of delays in the process that I should have been informed of t

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Razer.Speedcr0ss
2 years ago
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Wyattl3
posted in General Discussion

Replacement Issue

I sent my laptop in 2 months ago to be repaired. Keep in mind that it had already been repaired by Razer before and the same issues came up again. After many delays it was found that they didn’t have the parts in stock to fix it so they would replace it. ORIGINALLY THEY WERE JUST GOING TO SEND ME BACK A BROKEN LAPTOP. After 2 months of fighting them, they sent a replacement but it was never delivered to me. FedEx says that the package was signed for but I was at work and no one was home, none of my neighbors saw a FedEx truck at all. So its obvious that FedEx delivered it to the wrong house. Razer claims that since the tracking shows as delivered, than they wont do anything. I opened a FedEx claim and that is going nowhere. First I was told by razer that they would request a copy of the signature that FedEx claims to have on file for the delivery and if they cant provide it (which they don’t have), than I would be sent a replacement. But today they tell me that I must file a police r

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W
2 years ago

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