Avoid BIOS 1.03 for the 2020 Stealth (RZ09-03102) | Razer Insider

Avoid BIOS 1.03 for the 2020 Stealth (RZ09-03102)

  • 8 November 2020
  • 84 replies
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Userlevel 7
rinthos
Also havent heard anything yet but looking forward to the fix when its able to be shared. Thanks.

I'll send you the download link. Please check your inbox in a bit.
Razer.Caziel
I'll send you the download link. Please check your inbox in a bit.

Dear Caziel,
Could you share the new BIOS download link with me?
Userlevel 7
Fordringwang
Dear Caziel,
Could you share the new BIOS download link with me?

Please send me your ticket number, if you have one already, or the serial number of the laptop. I'll take it from there.
Razer.Caziel
Please send me your ticket number, if you have one already, or the serial number of the laptop. I'll take it from there.

Dear Caziel,
I have been sent the serial number and ticket number to conversation, please check many thanks.
Just received 1.04 and I can confirm cpu clock speeds are once again back to normal.
I have not had the issue where system idle process spikes. When my system is just sitting, cpu speed drops as expected and when cpu intensive tasks kick off (in my current example game streaming) it Turbos as expected.
Razor Synapse profile set to Balanced and fan to Auto.
For me, BIOS 1.04 has been stable (albeit only used for a few hours nonstop) but after suffering a few weeks with 1.03 its good to be back to "normal" on this system and being able to game again.

Working with support has not yielded anything after 2 weeks, so all credit for me back up and running goes to @Razer.Caziel ! Thank you again.
Has any tested if undervolting with Throttlestop still works on 1.04 or is it locked?
Userlevel 7
Did you check on bios setting if turbo boost enable or disable? You meant you can’t run on boost frequency and stay on base right? which sound weird to me and need a fix from Razer side if it’s the case.
Unfortunately so far I know once you update bios you can’t roll back to the older version.
Yeah, Turbo and Speedstep are both enabled. I've got a ticket open with support as well, and I found out after this post last night that you can't do bios rollbacks or backups, which is kind of crummy.

What's weird, is that if I live-boot Ubuntu 20.10 from USB, CPU scaling and turbo is working as expected.
After update, I also have this problem!!!
Am sorry to see yet another user with this problem 😞

I have a few posts commenting about this issue I too also experienced it and also escalated with Razer support to try to get a resolution to it to no avail. I ultimately exchanged mine for a new one at the retailer I purchased it from. I have 1.02 now and will be sticking with it.

They really need to pull that update down until they resolve this issue.
I'm having this issue after updating to v1.03 also, can confirm disabling speed step as a workaround but not ideal. Have got a response from Razer and after filling out an essay about the technical and software specifications of my blade at their request they then e-mailed me back saying...

"However, since the troubleshooting steps did not rectify the issue, the next step will require a complete recovery of your Windows/Blade system"

Err, what troubleshooting steps lol? Also, not going to factory reset the laptop, need it for work, it's clearly a BIOS issue. First support experience with Razer, not impressed, also not impressed with the quality control of BIOS releases in the first place! They also said...

"Recovery of Windows would be the last step"

First and last more like, and then what? Give up? RMA? Who knows...

Glad some of you managed to get a replacement, I might have better luck going through scan.co.uk. Just would prefer a BIOS update that fixes it or a rollback option rather than being without my laptop.
It is definitely a BIOS update issue. I imaged my system on the old laptop that had 1.03 and experienced the issue and threw that image onto the new laptop with 1.02 and it is working just as it was before the update. Now their update tool did have BIOS update and an Intel Firmware update rolled into it not sure if it is one or the other that is causing the issue but it was definitely the update.
I feel very disappointed. I sent a lot of emails to the official customer service stating this BIOS V1.03 has issue, but they always think that reinstalling the Windows system can solve the problem, I hope no more people install this BIOS, official customer service can help us solve it as soon as possible.
I need to get a bios backup from a Stealth 2020 that's older than 1.03. First to provide me a link of a saved BIOS will get a Paypal reward or donation to their choice of charity.

Get the AFUWINx64.exe tool, run under an administrative Command Prompt, and do "afuwinx64.exe oldbios.bin /o" That'll save the bin file in whatever directory you were in when you ran this mygroundbiz

Thanks!!
Hi, since I update the bios my razer blade stealth 2020 are having trouble to run FPS in gaming like COD multiplayer. Before updating the bios use to have 80-100fps now it freezes before start the playing the game. Same issues in other games like Destiny 2, FPS are below 50fps on multiplayer.
Are anyone having trouble in gaming?
lukeofthetauri
@ramirocaro92 Yup, this is due to the CPU not turboing. You can use the fix listed above by @m_bliss11 and this'll restore your FPS.

Is this safe to do for now? Or should I wait for a new bios update? Also how much time do you think we have to wait for another bios update to fix this issue? Btw thanks for the advice and reply!
Oh I see! Okay.
Thanks again for the reply, hope we get a Fix soon..
Thanks for the speed step fix advice, as soon as I made it I start running COD and it plays at least “well”. Before that I wasnt even able to start a quick play because the image start to freeze in the lobby and made it impossible to start a play.

Hope Razer give us a new bios update ASAP.
Does anyone know why my razer stealth 2020 cant show the display of my external monitor on nvidia panel control? I want to enable the G sync compatible but nvidia control panel doesnt show the display option. I have a acer predator monitor(Nvidia Gsync compatible) connected via Usb C/thunderbolt to DP.

Can the razer stealth supports external monitors connected directly to the thunderbolt port?
akronidas
Hi there,

that's another topic, but - the display output comes through the Intel Chip, which doesn't support G-Sync. That's normal for laptops with dedicated GPUs, that they don't support G-Sync. All data has to pass through the Intel Chip to get sent to Display. 2 - Try to find your second display with Intel Graphics Command Center. For me all options like enabling 144hz for external display are in there (and not via Nvidia Control Panel). USB-C to DisplayPort cable works fine for me, WQHD@144hz.

Gotcha! Now I understand why, Thank you so much.
Good! Glad to see that they did that do not want to have any more users with this issue!
Thanks for the update! Figured after they pulled the update down from the site that it would have been officially addressed as an issue. Hopefully resolution is quick!
Razer.Caziel
To everyone else that has not yet sent me their ticket numbers, please do so I can check and make sure that you get access to the fix as soon as it is available. Also, note that our Support Team has been advised not to RMA affected laptops, so the previous offer of having our Repair Team perform the rollback is no longer an option.

Hi sir
Where and how can I make a ticket to send it to you?
m_bliss11
Hey ramirocaro92 - you need to create a ticket on Razer's support page.

https://mysupport.razer.com/app/warranty-support/

You need to enter your laptop serial number and then go through chat support and a ticket will be made. Ask your support rep what your ticket is and then you should be good.

Thank you.
Userlevel 7
ramirocaro92
Hi sir
Where and how can I make a ticket to send it to you?

I can submit a ticket on your behalf if you don't have one yet. PM me so we can get that rolling.