Blade 14 (2022) won't power on when power LED blinks green (screen off)
Hello,
I'll also reach out to support today when they open up. Asking the forum if this is expected behavior before deciding to return the unit to Best Buy store.
Bought Blade 14 2022 edition (with RTX 3070 Ti) from Best Buy "few days ago". So far so good, except for following odd symptom while laptop is on power supply and set in Windows 11 to not go to sleep but set to have display turn off after 15 minutes.
Following happened several times already:
Power LED blinks green, because screen off
But screen does not come on after moving mouse, track pad movement or keyboard. Even depressing the power button does nothing.
Only way to get the laptop to come on is by depressing the power button for extended seconds. But that will turn off and turn laptop back on, which causes Windows 11 to "restart", losing my work.
The laptop has no BIOS update.
Is there known issue with Blade 14 2022, where screen goes off, blinks green but gets stuck and will not come back on, without reset the laptop? Whether it's' Windows 11 fault or combination of it and Blade 14, this is not what i had expected from a premium gaming system.
Thanks.
I'll also reach out to support today when they open up. Asking the forum if this is expected behavior before deciding to return the unit to Best Buy store.
Bought Blade 14 2022 edition (with RTX 3070 Ti) from Best Buy "few days ago". So far so good, except for following odd symptom while laptop is on power supply and set in Windows 11 to not go to sleep but set to have display turn off after 15 minutes.
Following happened several times already:
Power LED blinks green, because screen off
But screen does not come on after moving mouse, track pad movement or keyboard. Even depressing the power button does nothing.
Only way to get the laptop to come on is by depressing the power button for extended seconds. But that will turn off and turn laptop back on, which causes Windows 11 to "restart", losing my work.
The laptop has no BIOS update.
Is there known issue with Blade 14 2022, where screen goes off, blinks green but gets stuck and will not come back on, without reset the laptop? Whether it's' Windows 11 fault or combination of it and Blade 14, this is not what i had expected from a premium gaming system.
Thanks.
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