Razer Kraken TE - Can't hear the surround sound with the THX on | Razer Insider
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Razer Kraken TE - Can't hear the surround sound with the THX on

  • September 25, 2019
  • 2 replies
  • 2 views
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Hi I'm French so I apologize if my English is not perfect. My problem is simple, I can't hear any sound with the THX on. I did some research on the forum and I found other topic that had similar problems to mine but without the answer directly written on the topic. Like this one, for example. /razer-kraken-tournament-edition-thx-surround-dont-work.50796/ As you can see on my picture the sound is well displayed in green, and even if I put all the volumes of the PC or headphones at max level I can't hear anything. The only way the sound works is in stereo when I select Razer Kraken TE - Chat on Default Device I don't know if I'm doing anything wrong, but I can't get surround sound. It's very annoying because in FPS like Battlefield or Overwatch, I don't hear the noise coming from behind me.
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2 Replies

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  • Delta1941
  • Author
  • 1 reply
  • September 25, 2019
I keep doing a lot of different adjustments to find the problem but it's still not solved. I reinstalled Synapse 3 and I use a new profile and it doesn't change the THX doesn't work. I plug the headset into different usb ports 3.0 and 2.0 and it doesn't do anything different. Even when I reinstall it and touch nothing it puts the THX on by default but I don't have any sound coming out of the headset. When I do the test on the right I can't hear anything.
S
  • Steveo153
  • 1 reply
  • October 20, 2019
Join the club, after reinstalling everything i got it to work but now my mic isnt working and the headset goes randomly crackly.
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