A Razer headset with no sound, poor audio, or uneven balance might be caused by dirt or debris in audio ports and on the audio jack, improperly plugged-in audio jack, hub connections, incorrect playback device levels or settings, software issues, or faulty audio drivers.
Please note that any damages caused by upgrading or modifying your Razer product are not covered by Razer's Warranty Policy. For more information, see Razer's Warranty Policy.
Visit the Support page: How to troubleshoot and resolve a headset or headphone with no sound, poor or no audio, or uneven audio balance (razer.com)
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