General Discussion

I recently received a black widow essential for my b-day just to have it malfunction and say unknown USB device device descriptor request failed help please?

Hello Insiders! I have a little notice about the broken achievements here on Insider, that do not activate on their own and require manual activation from us. We can only manually activate those what should be renewing achievements once, per achievement, for each user. Examples of those achievements include: "Who's Next, You Decide" "That's The Stuff" "Mod Nod" There are also Insider Achievements that are not renewable, but which are also broken and don't activate on their own. We can also activate those for you as well, once per user, per achievement, as they would normally. If you require any achievements to be registered manually that you have not received once before, feel free to send me or one of the other Vanguards a PM with proof of the achievement requirements completed, and we can get it sorted out for you. Thanks for rea

Hello Insiders! This is a guide on how to navigate the "Your Account" settings here on Insider, allowing you to configure your account and profile page to your preferences. Also as a quick starting note to everyone, if you have a randomized username from RazerID and wish to change it, you can do that on the RazerID site here, under the "Account" section. If you need help with anything mentioned here or if you need help in general, feel free to contact one of us Vanguards ;). Getting Started: In order to access "Your Account", you can click on your profile picture in the upper right corner of the top bar on Insider, as shown here: When you do this, you should land on the "Personal Details" page, and you should see several other menus on the left sidebar separated into 2 sections

When I responded to a particular message in a forum I get: "Access Denied You don't have permission to access "http://insider.razer.com/index.php?" on this server. Reference #18.b53f3717.1596299295.328543ae" I am logged in. Why would I be seeing that message and be unable to respond ?

Hello, How would I go about ordering a factory image usb for my 2018 Razer blade base? I tried factory resestting the machine and my keyboard no longer works. I was trying to use the program knife for lighting and it ended up deleted my driver, so I did the reset and it still has not fixed the issue. I appreciate the assistance.

Anyone know where I can get a replacement dongle for this head set?

Hey! This is probably the wrong place to post this AND this is also my first post! I need to get a new monitor for my recently built PC. I went a little crazy with buying Razer stuff after the build and now have a Huntsman Elite (Linear) keyboard, Mamba Elite mouse, Kraken Ultimate Wireless headset, Nomma Chroma speakers, Chroma headphone stand, and Goliathus mouse pad. I feel that the next logical step is to purchase the Raptor, but don't know if I can justify $700 on a monitor that is over a year old and has competitors at lower prices. I really enjoy my Razer products and have not had many (if any) complaints. Anyone have it and love it to death? Or bought it and have regrets?

Hello, I have the Razer Blade 15 Base and am looking to have a setup where I can have all my peripherals connected to a docking station rather than unplugging everything when I want to go mobile. I will be using a 30" Ultrawide Monitor as well when docked. My question is, are there docking stations that work best or should I just get the Core X Chroma with a Graphics Card? I do light gaming so a 1060ti would be the card I get as I dont need anything more at the time being. Thank you in advance for you advice.

i have a razer blackwidow chroma v2 te that uses synapse 3 and i like to put all my razer rgb to static white but the default color of the capslock key when pressed is white so when capslock is on i have no indicator is there a way to change the color of the capslock key when pressed into another color.

I found one other post about this from earlier this year... with zero replies. My wife works odd hours and likes to game while I'm trying to sleep. We're currently using Deathadders of various models, and they are pretty quiet. But she has a tendency to really hammer the thing - repeatedly. I found the Naga and Mamba listed in an article as silent/quiet, but I'd like to know if they are quieter than the Deathadder. They listed other companies, but we only use Razer mice. Any input would be greatly appreciated!

Hi, I ordered a razor 15 base edition with a Basilisk X Hyper speed mouse this morning, and I got an email saying that I put in a cancellation request when I did not do so. If anyone knows how to fix this before the cancellation goes through it would be highly appreciated.

I just bought a brand new "Razer Cynosa Lite – Essential Gaming Keyboard" but when I open Razer Synapse it doesn't show the keyboard and when I try to open its settings to disable windows key or anything else, I'm unable to [Currently using a core i5 8gen HP laptop, running Windows 10 - no pending updates] Troubleshooting steps done: 1. Closed Razer Synapse from services and tray icon 2. Cleaned computer system %temp% files 3. Uninstalled Razer Synapse software 4. Unplugged all my external devices 5.Uninstalled/removed all my Razer related drivers 6. Restarted PC 7. Reinstalled Razer Synapse 8. Launched Razer Synapse 9. Reconnected Razer external devices 10. Tried lo launch keyboard configuration again, issue persists ----------------------------------------------------------------------------------------------- [On https://razerid.razer.com/products my added product looks just fine]

olá pessoal, após a leitura do meu qr code tive problemas com o meu autenticador (duo mobile), acabei o desinstalando acidentalmente, agora não consigo rever o QRcode para as autenticações no site. como devo proceder já que o credito foi feito em minha conta razer gold e não consigo usa-lo e não quero perde-lo?

Auto launch not working, I am using latest version up to date. I uninstalled and reinstalled with now progress. I manually have to double click the razer icon to start. Auto launch is enabled in razer software. Please help as this is frustrating.

Hey guys, so I just got this HS and I’m using it on ps4. When I hop into a Party or Game-Chat, they all say that they can hear themselves twice. Like double voice? I installed synapse on my laptop and tried to figure it out my self, Update the firmware etc. But that didn‘t work. They still stay they can hear themselves „twice“. However, if I turn the volume down just a little on the headset itself, the problem doesn’t seem to appear. Is it not possible to chat in a party with my volume all the way up and people not hearing my gamesounds/themselves.?? Appreciate the help Greetings from Germany.

Hello Folks. I'm having some issues with my razer blade stealth late 2019 (the one with the internal MX150 graphic card). the problem that I'm facing is that when the laptop falls in slumber.. you see the green led light blinking telling you that is sleeping when I attempt to wake it up, nothing happens. The same issue seems to happen when the laptop goes into sleep mode automatically. Pressing random keys does not do the job, nor tapping a couple of times the power button. I am forced to hold the power button, wrongfully shutting every down to then power back up.

Please advice surround sound has stopped working

Hi razer insider. Do you fix razer ouroboros double click? Hehe im from philippines :) and im happy to get here in insider :smile_:

Hello, I have now had a couple of razer products, some I was less amazed about such as the Razer mice and Razer headphones but then also some of your amazing stuff such as the Razer Huntsman and the Razer phone 1 + 2. That being said, you guys stopped producing the phones, which I get it's a hard market, it's also hard to compete as the competition is quite hard to go against, however I would really like to know why it is, that you guys have quite the "apple" behaviour when it comes to sourcing parts, due to your policies you made it almost impossible for people to repair their beloved razer phones, I just don't understand why you would do it, you obviously care about customers enough that you would release kernel source codes and builds to make the modding community make incredible stuff with your phones, however these devices won't last for us, we can't even find a replacement USB charging port, replacement screen or even a replacement battery which is absurd as batteries are simpl

As technology improves, we see newer, better ways to interact with software and the world around us. We started with mechanical switches and buttons, to command lines and graphical input devices. We graduated to touch screens on mobile phones and gestures, to voice command and now we're entering a stage of virtual and augmented reality. Controllers on consoles with every generation finds a new way to interact and play games, but the pc still remains staunchly mouse and keyboard. What's next? Will we be using keyboards and mice 20 years from now to play games? It's hard to say. Something as simple as touch screen completely changed the way mobile phones are used, but touch screen wasn't a new thing. It was simply utilized better and backed up by better tech. I'd love to know your thoughts in this week's Thread of the Week. Like and comment for a chance a

Soo with my elite 2 you can make any button not mapped lol... And i play with both sticks unmapped... But having a hard time with this controller... I just dont see any options for this?

Hi everyone, In the next few days, I would like to order a Blade 15 from the store and the thing is, I'm French but I live in Austria. At the moment, I can't change the shipping country from the French store, and if I change for the Austrian store, I'm afraid that the keyboard will be the one from a German speaking country instead of the french keyboard ? Would you know whether I could order such laptop ? Thanks

I just got the new Blade 15 (2020) Base Model with the i7-10750 and RTX 2060. I'm loving it. Best PC I've ever owned by a long shot. The notebook version of the RTX 2060 is supposedly rated at 1200Mhz, maybe even lower for the Max Q, which now the Blade 15's have the Max Q version, which I have. But while gaming and using GPUZ I frequently hit 1750-1800Mhz when in Gaming Mode. In Balanced Mode I get 100Mhz less. I've never seen my clock speeds drop below 1400Mhz when gaming or testing. In a 2 hour long Gears of War gaming session I averaged 1600Mhz. My question, why are the rated clock speeds so very much lower than what I actually get?

Recently I accidentally broke my USB dongle, and I am wondering, where can I get a new one?

Good evening everyone, I bought this mask as I'm not too excited about the pandemic. As both a University student (out on summer) and a tourism worker, I'm happy to have a stealth version of the mask I can wear in public. it's much easier to breathe in this thing that the reusable masks that my company makes me wear and the black definable fits my outfit. I like that its a conversation piece as well. it makes talking to guests easier who play games and it helps with my career by allowing me to build relationships with guests who might be returning. so it's a huge plus from me. I have noticed that it is razer's recommendation to use it up to 30 washes, sadly as a wage worker and a uni student hoping not to take out student loans, my budget doesn't have much extra room ( i bought this as a treat for myself). while I have read plenty of articles stating that as long as you wash it even after it will still protect you plenty. I understand they put that on there because up to that point