General Discussion

As a new creator to the Razer family i want to know what is best to use my new found privilege on. tell me what if your favorite piece of gear from Razer and what is done to change your set up.

My Naga Hyperspeed V2 doesn't come with any sort of cable. The Razer (probably AI) representative is asking me to cut the cable although I've linked multiple unboxing videos and pictures of their own product BOX and MANUAL specifying there is no cable inside, yet they keep asking me to cut it.My warranty is wearing off in May and I suspect they're trying to waste its time (or are just very dumb which is also possible)Anyone ran into similar issues? 

Thank you so much to Razer! I won the weekly silver giveaway! You guys are awesome!

Let’s get real — which Razer product absolutely blew your mind... or maybe let you down big time? Could be a headset that carried you through sweaty ranked games, a keyboard that lights up like a rave, or a mouse that made you rage quit (don’t worry, we’ve all been there). I want honest takes — the good, the bad, and the RGB. What product really stood out to you? And just for fun: if you could invent a brand-new Razer product, what would it be? Let’s make this the ultimate “truth thread” for Razer lovers (and haters)!

As the title implies I’m about to pull the trigger on the new RB 16. My concern is with shipping though. Has anyone had any issues getting their laptop? Thank you 

Like some of you I’m sure, I’m very much looking forward to the arrival of my new Blade 16 that I preordered. This is my first Razer product, so I was curious if anybody on this sub reading this has previous experience preordering a device from the official store before (i.e. the 4090 model), and is their “Estimated Ship Date” usually accurate or is there a chance it could arrive sooner? April 30 seems so far away!! 

This isnt just Razer's issue I havent seen a mouse with that functionality specified (and a few logitech I tried have the same issue at least they have a 3rd main button used as a shift to have double the keybinds on your side buttons in nagas you have to assign the scroll wheel or something like that)like as an mmo player assigning keyboard buttons to the side buttons is defeating the purpose of having side buttons because I use my keyboard buttons if I didnt want more buttons than my keyboards ones I wouldn't be looking for a mouse that has 12 side buttons would I?why should be the naga's sidebuttons be either 12345 etc or numlock 1234 or ABCD etc these all are keyboard buttons and I already use them 

So Razer want you to spend £4k+ on a laptop only to provide a warranty for one year only (2 on the battery). If you try to buy Razercare on the website it just says:RazerCare for EU locations are currently unavailable Updated: 11-Feb-2025 | Answer ID: 14275 RazerCare for EU locations are currently unavailable. We apologize for the inconvenience.So if your Razer laptop breaks after a year you’ve just got an expensive paper weight!

Was looking into the black shark v2 x recently as I heard it had a pretty good mic and comfortability, but I also heard that razer products in general don’t tend to last too long and break easily. Is this more or less true? How durable do they seem to be on average? Could they at least last me half a year to one year? Is it likely for them to hit the 2-3 year mark? I don’t want to invest money if they’re going to break down on me but I do really like the feel of them, so I’m a bit lost 

Hi,I've been using my Razer Blade 15 for about 1.5 years without any problems until now. Recently, I noticed that the laptop no longer charges properly. It stays at 0% battery, and although it indicates that it's charging, the battery level does not increase. The laptop only powers on when plugged in using the 230-W charger and won't turn on with battery power alone or with a type-c charger.This issue began after using a USB-C charger overnight, which I’ve done successfully in the past. I've already tried several solutions, including replacing the battery, reinstalling Windows, updating the BIOS, and updating all drivers, but nothing has resolved the problem.Any help would be appreciated. 

Hello Razer Team and Community,I purchased three devices (Leviathan V2, Basilisk V3 Pro, DeathStalker V2 Pro) directly from Razer.com in December 2024.All three failed after a few weeks.I received a replacement for one item, but nothing improved. After multiple support tickets, I still haven’t received any proper diagnosis or refund.I suspect Synapse is the root cause of all three failures.Razer refuses to acknowledge this, citing a 14-day return policy despite the clear EU 2-year conformity warranty.I have now filed complaints with the DGCCRF and the European ODR platform.Please escalate this internally — this is not acceptable from a brand I trusted for years.

I was wondering if they sell the kuromi kraken kitty v2 that is not Bluetooth I’ve tried everything to connect but doesn’t even have a aux cord or hole for that. I really like the product but can’t connect to my Xbox console without aux.

Looking for a rgb number pad that syncs with Razer. I went through the partner list and didn't find any.It would be great if Razer did one. With an escape key maybe a few extra macro. Wireless. Chroma.

Need customer support help

Hello, I just bought a Razer Barracadu X, and when I start or pause a video, I hear a small crackling sound lasting about 0.1 seconds. What do you think this is? Thanks in advance. 

Hello,I just upgraded to Synapse 4. Everything works great for my Deathstalker V2 Pro TKL and Naga Pro except for the two middle buttons on my mouse. I usually rebind those to mouse 4 and 5 (forward and back for browsing.) No matter what I do, the setting doesn't seem to want to work. Can someone help please?

I think Razer can make more products for female gamers. It’s really lacking in PC accessories in white colour, especially the keyboards. I really like the design of the Razer Pro Type Ultra but I hate the creamy feeling of yellow switches. There’s only very few white keyboards with green switches such as the Blackwidow V4 Pro, but it doesn’t look as good as the Razer Pro Type Ultra :(

Hello, I wanted to ask: I’m planning to buy the Razer Viper V3 Pro mouse, but the issue is that I play on Xbox and changing DPI is very important to me. If I set the mouse to 800 DPI in Razer Synapse, will these 800 DPI settings also apply on the console, or not? Please let me know, this is very important to me.

So Im just gaming playing poe2 with the razer gaming pad on hyperboost and keep in mind im getting 180 fps on 1440 and only needing like 120w, never saw it go over like 140 on poe2 but now is the second time that the laptop just all turns off while gaming, which doesn’t even make sense because it should default to battery but I guess it doesn’t have enough time to change or something and just dies and I have to replug the oem brick so it has power again. Super strange. Anyone with a blade 2025 and the gaming pad that could try to duplicate. 

Hello. My speaker does not turn on by itself even though its in PC mode all the time and it turns off on its own when I don’t use it for certain amount of time. I tried the synapse’s power setting and it was off the whole time even after restarting and reinstalling the app, it stays off. I don’t know what to do anymore. Reaching in every time I turn on my PC is getting annoying. Please help. 

Hello, i have Deathadder V2 Pro, my original dongle broke and it does not work anymore. Connects and disconnects to pc, even to other computers. I bought a new dongle, for same mouse, literally the same dongle, it does register it so dongle is alright, but the mouse does not want to connect to it and work wirelessly. What could be the problem? I've tried everything, updating the firmware, removing the device from razer and from my pc, non of that worked. 

Apparently there is new razer chroma support for marvel rivals, i have basilisk v3 pro and firefly v2 pro but neither have any effects 

I’ve been using razer products since razer mamba including headphones that served me for decade. Recently I bought white razer deathadder pro because black ones were out of stock and I thought about buying white keyboard full size but after reading about razer keyboard I noticed that many people complain about its quality. Are they good or I should consider steelseries or any other praised keyboards? 

Hello!! I previously purchased a Razer Viper V2 Pro, and it has always worked perfectly. However, the other day I connected the charging cable (I normally use it wirelessly), and when I later tried to switch back to wireless mode by plugging in the USB dongle, it no longer works. There is no connection or syncing at all.I believe the dongle might need a firmware update, but when I plug it into my PC, it is not recognized at all—so I can’t update it.Is this something you can help with? Would it be possible to bring the mouse and all accessories in for inspection or support?I have already tried the steps listed here:https://mysupport.razer.com/app/answers/detail/a_id/6110But the issue seems to lie with the USB dongle itself—it doesn’t respond in any way when plugged into the PC. I’m wondering if it’s possible to get a replacement? Anyone else with a similar issue?

So ages ago i bought the kitty headphones off a friend having done 0 research and my other headphones j died so i was thinking if there is any way i can connect my kitty headphones to Xbox? I know normally its not possible but does anyone know if i buy a 3.5 mm jack for audio would it work? Right now i only have the usb jack. Really dont want to buy another expensive headset when i have an perfectly working one at home.