General Discussion

I exchanged 108 razer gold for a $100 bestbuy gift card in the store. But there is no pin code for the gift card in the email that Razer sent me, so I can't use it. I tried contacting razer customer service, but they seemed to be perfunctory. I was wondering if anyone else had this problem? Where is the pin code hidden?

Has anyone experienced some scammer using a Razer account to collect extortion money?

It's  100% battery forever

I have this razer headset for a while and have had it plugged into a THX spatial audio rectangle control thingy. When I open my razer app it says I need to get an activation code for THX. Why would I have a thx controller if I didn't have access to it? and if I do have access to THX how do I tell the software I do?

Hello, I am trying to get Razer to sponsor an interactive immersive art installation i am working on. Tried sending a proposal through the support page but that isn't working. is there an email or someone i can reach out to? would really appreciate some feedback

Hi all,I made a post about synapse 3 not working on the latest update, it seams tobe u can only have 5 devices connected at once, can some please confirm this please.  The main question is on synapse 4 Beta Just been informed, by tec support that the current version of synapse 4 beta will not run the Tartarus proWill thay add this, as this is my main gaming keyboard pad Thanks in advance 

I just tried to install synapse and it kept crashing. my first thought was to use a program called "Universal Extractor 2" to dump the installers content to a folder. So i did and inside of the installer file was a hand full of DLL's and just like I thought a second Installer file called "RazerInstaller.exe". click on it and it launched without fail. so there's my method of solving the problem.

Need help connecting my wireless razor blackshark v2 pro headphones , I’ve plugged in the transmitter that comes with it, the ps5 finds the headset but when trying to connect an error code comes up - CE-109526-3 any help would be amazing thanks 

https://insider.razer.com/topic/new

There have been a few threads where people are trying to keep their 2012 Razer Deathstalker Ultimate keyboards alive in 2023 (the one with the programmable LCD Stream Controller style keys and LCD touch screen). Also a few where people have asked if there will be a Deathstalker V2 Ultimate. I was wondering, for the limited demographic looking for a current gen equivalent, would a Stream Controller variation with the following features satisfy the ask:standalone wired (or wireless for the full wish list) USB C peripheral designed to match the style and dimensions of the Deathstalker V2 series keyboards (similar shape, design elements, height, etc.) 8-10 programmable LCD buttons small 16:9 or 16:10 touchscreen (which could be treated as an external touch screen in the OS) in addition to the LCD buttons.With the touchscreen capable of behaving as a standalone external monitor any apps that could create addons outputting to an ext

I just want muuuch silver  ;)   

My mobile phone device is lost and can not receive the verification code, but my email can still be used who can help me remove the two-step verification

I'm trying to adjust my Blackshark V2 (2023) mic settings in the app but it won't let me listen to a preview. It works in Discord, but not within the app. Tried restarting, repairing, and reinstalling.

im not having any problem with delay, but just wanted to make sure if its better to connect every device with its individual dongle or use my kb and mouse in the same dongle, i have a razer deathadder v3 pro and a blackwidow v3 mini, is there any aditional delay to using all in 1 dongle?

When i’m listening back through my headset,  i can hear the music or video i’m listening is coming through mic . The way i found this out by looking at the sound control panel i could see movement on my mic where it says “ Test your microphone” enabled or disabled with my headset mute button. Trying to figure out how to stop this from happening . I have tried to disable  the speaker but then no sound comes out . Both the THX speaker and your original speaker have to be on at the same time  in order to function . I’ve also tried the Realtek settings to split the connections. If anyone has any ideas or a solution would be greatly appreciated !

OK guys, I was a long time consumer of razer products with keyboard, mouse (Mamba) and Headset from razer. I switched to logitech because my razer headset broke into two after 2 years of usage and the Mamba also did double clicks right away when simply clicking just once, and as I wanted all stuff from one manufactorer and a friend suggested logitech I bought them. My mouse sensor failed after 4 years and my dealer said it would take 2-4 weeks until I get a repaired one. So I bought the DeathAdder V2 X wireless as I still believed in the quality of razer. Well not the premium one but with gamers advertising it as beeing good. But the reality kicked in really soon. We in germany say “How could US companies do it very cheap and also look it cheap and crappy” and this is the point.I can click anywhere and the mechanical click is not the software mouse click. I have to smash the button really the scroll wheel is going crazy sometimes just scrolling up

I wanted to know if there was some way I could select through my custom keyboard profiles using the command wheel, any advice on how I could set that up?

Soy jugador de shooters y no entiendo a quien se le ocurrió la brillante idea de poner los joystick asimétricos, cómo se supone que voy a pulsar los botones izquierdos sin soltar el joystick? Tengo un razer raiju ultimate y no me sirve para juegos de la ps5, es tan complicado sacar una actualización para solventar este problema?Espero respuesta, un saludo.

Hey, i know this might happen often if not then bonus but im seeking to speak with someone who can push ideas for future gear! i have a great creation but i cant tell just anyone! so any help would be great, Thanks in advance. Seeker gaming forever!! /B4FL

hello i just recently purchased a deathadder v2x hyperspeed, and for some reason whenever i connect it to my laptop via 2.4 ghz dongle, the wifi on the laptop slows down. is there a way to troubleshoot this? also if it matters, i also connect a wireless keyboard on my laptop. does that also factor in on why my wifi slows on my laptop?

Hello, I bought the Razer Gold coin, but I'm not going to use it, is it possible to sell or return it with the support?

Hello, I was wondering are y'all mouse dock chroma can be detected in razer synapse? I just bought mine today to replace my old mouse dock chroma but it doesn't seem to be detected. I switched to a different laptop still the same issue and I also tried my old mouse dock still haven't been detected by synapse

Does the Kraken V3 Pro headset have a Bluetooth connection?Because the distributor in my country wrote on the description of the headset, a Bluetooth connection

Hi guys, i just bought DA V2 X Hyperspeed from online and when i first unboxes i realized it doesn’t comes with User-Manual and Razer sticker alongside with Wrapping cover or bag for the mouse. Proceed to plug-in then go check razer synapse and update, nothing pop up i even make a new registration still couldn’t detect. I donno but i saw at bottom label says made in Thailand, not made in China.

Hello!I am asking if any of you had any experience with Razer Europe Repair Center? Like sending in Razer products for repairs, laptops to check if the cooling system works properly, thermal paste reappliations etcThanks!