Razer hunstman v2 analog won’t type after software installed

Hi! As the title says, my brand new razer hunstman v2 analog will not type nor function after installing the razer synapse software (and restarting). This is my first razer product. The keyboard was working perfectly fine before I restarted. The LEDs work however I noticed the pattern changed from a slow solid rainbow to a fast rainbow whilst idle and a green splash that lights up around the key pressed. I’ve tried: - checking the drivers are updated - restarting my computer whilst the cables were out and putting the cables back in on start - switching USB ports - holding down esc caps and space and putting the cables back in - repairing the software and restarting - uninstalling the software and restarting - checking the USB ports work for other devices Thank you for reading