Blackshark V2 Pro Continuously Beeps and disconnects/reconnects

Discussion in 'Razer Support' started by LinkRTS, Apr 4, 2022.

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  1. LinkRTS

    LinkRTS New Member

    Hi,
    As title states. My Blackshark V2 Pro headset will randomly enter into a period where it starts to beep, and then continuously connect and disconnect. Changing USB ports makes no difference, the dongle is only like 1 foot away from the headset. Google searches have turned up nothing, other than folks who experience this returning their headset. I have had mine for over a year now, and return is not an option. Any ideas, or does anyone know what causes this? Thanks!
     
  2. FiszPL

    FiszPL Well-Known Member VANGUARD

    Be sure, that your Blackshark V2 Pro dongle is away from other RF devices (wifi, bluetooth devices) and electrical outlets etc, that would interfere with your headset wireless signal.
     
  3. Razer.TroyStory

    Razer.TroyStory Let's start to fix it and make a story


    Hello, @LinkRTS! Please follow this guide to fix your intermittent connection issue. Should the problem persists, please PM me your device's serial number to look for other possible fixes. Let's pick up from there.


    Thread locked to curb the conversation to PMs.
     
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