Can't use Nari Ultimates while charging.

Hello! I bought my Razer Nari Ultimates 2 months ago as an early Christmas gift for myself as my old Krakens broke. They've been absolutely great but the past month has been rough. I can't use them while they're charging without them constantly disconnecting (never reconnecting). And everytime that it does disconnect, I can hear a small fizzle sound in the left ear. Is there possibly some kind of short happening when it's charging & powered on? Also I've tried using other USB ports on my PC and the problem still persists. It's become quite the hassle for me lately as I do a lot of my work at my PC on top of taking my online classes. I have to schedule short 1-2 hour breaks of not using my headphones so that I can let them charge before I hop in any long zoom calls.

Any suggestions on what steps I should take towards getting this fixed?

 

Try closed the app razer synapse for complete