Introducing the Razer Support Board

Discussion in 'Razer Support' started by Razer.WolfPack, Apr 3, 2018.

  1. Datrat

    Datrat Well-Known Member

    It is a nightmare. I cannot view Alerts, I can not easily comment, I am not able to see my Avatar, I hadn't heard of the app but I am excited!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     
  2. Firebat246

    Firebat246 Well-Known Member

    Good things always come to those who wait! Thank you to the entire Razer team for everything you do!
     
  3. RSRazza

    RSRazza New Member

    Amazing , keep up the good work! :D
     
  4. RekoSunfire

    RekoSunfire New Member

    Well done guys! Keep up the hard work! Its really paying off! Im loving the platform you guys created!
     
    Liontaros, traxed, Gabri110 and 4 others like this.
  5. Simooonii

    Simooonii New Member

    Razer 4lyfe
     
  6. engmia

    engmia New Member

    Good to see changes in the right direction. Good support is essential for every decent company, and you guy are growing a lot.
     
    Gabri110 likes this.
  7. EggLegg

    EggLegg Active Member

    @Razer.WolfPack Does this also change criteria towards the advocate banner out of interest: Is it now when you have made a noticeable effort to help, instead of just showing off your knowledge about the product??
     
    Gabri110 likes this.
  8. Chowgamer

    Chowgamer Member

    Love, Team Razer.[/QUOTE]
    love you back, Razer
     
    Gabri110 likes this.
  9. Gibson7

    Gibson7 Well-Known Member

    finally, a place for those with issues with their devices
     
    Gabri110 and Daniel484 like this.
  10. gortix

    gortix Member

    Finaly support for insider.
     
    Gabri110, phoxr and Daniel484 like this.
  11. Daniel484

    Daniel484 New Member

    Nice! I hope there will be a mobile app soon.
     
    Gabri110 and Zekkee like this.
  12. ly_nn

    ly_nn Member

    very the goood
     
    Gabri110 likes this.
  13. DARKKi

    DARKKi Member

    Wow, looking up to mobile app!

    I am seeing in the future and think it is like xda mobile app but with Razer skin :]
     
    Gabri110, Thorj and Gibson7 like this.
  14. MrJoky

    MrJoky New Member

    What about the iOS fans? Is the app coming out for us too?
     
    Gabri110, Thorj and Parth1C like this.
  15. Parth1C

    Parth1C Member

    Hi Razer Insider support team I require some support ! I am having a problem with getting my ( getting started ) award I have every criteria done ! yet it dose not let me get it ? I have tried to contact RAZER software support but they cant help me ! They have asked me to contact uses throw the forum for assistance !
     
    Gabri110 and phoxr like this.
  16. well, i think the support part is should be the most essential part in this forum in the first place...
     
    Gabri110 and Zekkee like this.
  17. Raiden_Sola

    Raiden_Sola New Member

    Glad for the official support forum, everything online needs one of those these days.
     
    Gabri110, Thorj and Gibson7 like this.
  18. Gibson7

    Gibson7 Well-Known Member

    yeah, a proper mobile app would be great
     
    Gabri110, Thorj and Zekkee like this.

  19. Nice to see Razer stepping it up

    Indeed! They just locked down a thread today called "Is Razer Lazy"
    Fantastic to see them stepping up and taking a more professional approach to customer support and problems.
    Will be great to see more official staff posting more frequently on these threads, it really satisfies users.
     
    Last edited by a moderator: May 17, 2018
    Gabri110 and Zekkee like this.
  20. sammjill

    sammjill New Member

    I have been having an ongoing issue with support for the past 8 days.. My Razer phone has not worked in over a week, since the Oreo update. I have reached out to support via online chat and by email daily. I have been assured that my case has been escalated, but I have not received one communication from razor to resolve the issue. Every time I follow up, I am given apologies and assurances that I will receive answers from support within 24 hrs. 8 days of waiting and not one response from Razer.
     
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