Razer Blade Pro 2020 can't update Nvidia drivers

Discussion in 'Razer Support' started by nyichiban, Jun 23, 2020.

  1. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I agree with your post. I'm not here to invalidate what everyone has experienced while using our affected laptop models in the past months. I've contacted our Support Team and our devs are still working on the case. Allow me to present this to the team by creating a case. Please be aware that I am not in the position to approve this idea but I find it feasible knowing that it's been an ongoing concern. Please send me a PM together with your laptop's serial number. Let's continue our conversation there as I don't want you posting sensitive details here.
     
  2. Dopefish.

    Dopefish. New Member

    Will do. And just so you're aware I wasn't targeting you at all. I know you have no control over any of it, and I thoroughly appreciate all of the assistance you have been providing to everyone across the forums.
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    No harms done mate! By the way, I've replied to your PM. I'll wait for your follow-up.
     
  4. JuanOlivares

    JuanOlivares New Member

    Hello everyone.
    Do you know if with these new Nvidia drivers, 466.11 already fixed our black screen problem?
    The truth is that I no longer want to change to a GPU decade, since it is very frustrating to see the black screen again and see that we still do not solve this big problem and as a result we do not enjoy our Razer Blade Pro 2020 4k 120 hz and others. thx
     
  5. drewex81

    drewex81 New Member

    Well I havent checked this board for a while but I got a new added problem to all of this. I've updated my bios about a month ago now im getting blue screen time to time related to my gpu. Cant upgrade the drivers. Anyway to downgrade the bios?
    Should I create a new thread for this, although it seems related.
    upload_2021-4-14_22-59-40.png
     
  6. JuanOlivares

    JuanOlivares New Member

    Hello everyone.
    Do you know if with these new Nvidia drivers, 466.11 already fixed our black screen problem?
    The truth is that I no longer want to change to a GPU decade, since it is very frustrating to see the black screen again and see that we still do not solve this big problem and as a result we do not enjoy our Razer Blade Pro 2020 4k 120 hz and others. thx
     
  7. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I was able to confirm that the issue is still happening on RTX 2080 NVIDIA driver version 466.11 when I assisted a user with Blade Pro 17 2019 yesterday. I am still working on his case and will coordinate with our devs as soon as I have the outcome of our isolation tests.
     
  8. SanDMaN809

    SanDMaN809 New Member

    I'm confirming here that the latest Nvidia driver won't even get the laptop display going from windows startup. I've had to rollback two to three divers just to be able to get into windows on discreet GPU mode and be able to use a updated driver (black screeen from hibernate still) but at least I'm not using a year old driver.

    WHEN IS THIS GOING TO GET FIXED ????
     
  9. Propofoln

    Propofoln New Member

    I have a 2020 Blade Pro with 2080 max and 4k screen. Having same issue with all drivers updated in dedicated GPU mode. I got this laptop from Razer one month ago
     
  10. Propofoln

    Propofoln New Member

    Anyone have any info?
     
  11. steelbrain

    steelbrain New Member

    It's been more time since I bought the laptop that I was not able to use 4k 120hz than I was able to use it.
    Ended up RMA-ing the laptop, fingers crossed I'll get a fixed replacement
     
  12. Propofoln

    Propofoln New Member

    It’s a software issue. Changing it for the same laptop won’t do anything. If I do a factory reset with old drivers it works fine. Let us know though if it changes
     
  13. steelbrain

    steelbrain New Member

    > It’s a software issue. Changing it for the same laptop won’t do anything. If I do a factory reset with old drivers it works fine. Let us know though if it changes

    For you. It may be, not for me. I have even reflashed it with the Razer Recovery image I got from support, so even with the BIOS, the driver stack and Windows being what they were at purchase time, it didn't work for me.
     
  14. Propofoln

    Propofoln New Member

    I reinstalled the recovery image tonight and installed the December Nvidia driver they said was the last driver that was working. No other software was installed/updated. After install, a black screen appeared again and no startup screen or power. I’m going to RMA this POS
     
  15. Propofoln

    Propofoln New Member

    Any help? Still waiting on Razer
     
  16. greencoler

    greencoler New Member

    I've also been having issues with black screens, though I have the late 2019 Razer Blade Pro 4K 120 Hz model. I was able to get the latest NVIDIA 466.11 update working on the RTX 2080 Max-Q GPU, but only if I run the system on NVIDIA Optimus which negates the purpose of having the extra expensive 4K 120 HZ model. Why have a 120 HZ screen if I can't use the 120 Hz screen? It reflects poorly on Razer as a company and will hurt the company's business and harm customer loyalty if Razer doesn't give adequate support to its customers, especially those who paid for particularly expensive products like us in this forum. I've been dealing with black screen issues since the Windows 2004 update and intermittent issues with various NVIDIA drivers not working, or certain games not running unless I'm using NVIDIA Optimus (Portal 2 is a recent example, I get a black screen unless I use NVIDIA Optimus but then I can't play in 120 HZ! It renders my purchase of this extra expensive PC as pointless!). I really wish there could be some firmware fix or communication between Razer and NVIDIA or RAZER and Microsoft or with whoever it takes to finally fix this longstanding issue that makes me deeply regret my purchase of this otherwise great PC.
     
  17. greencoler

    greencoler New Member

    I want to start by saying that everyone I've spoken to in Razer customer support has been incredibly kind, patient, helpful, and dedicated to helping me whenever I reached out with computer issues, and I thank every one of them for their help. That being said, it's been nearly a year. I got the late 2019 Razer Blade Pro model with the 17.3 inch 120 Hz 4k screen and RTX 2080 Max-Q GPU, product number RZ09-03148E13 for reference, and I've been having issues since May 2020 when Windows first put out their Windows 2004 Feature update. All of the issues I've had are similar if not identical to the issues others on this thread have described with black screens occurring in relation to Windows or NVIDIA updates, and in my case sometimes when trying to run certain games, some of which aren't even graphically demanding. (1/5)
     
  18. greencoler

    greencoler New Member

    Additionally, I've been keeping my computer updated with the latest NVIDIA drivers for the sake of remaining compatible with some of the latest games to come out. But to do so, I've had to turn off sleep mode entirely or extend it past a point I would like to as the screen will go black otherwise unless I turn my computer off and on again manually or use an external screen or projector connected via HDMI, none of which is practical for my needs. Even when updating the NVIDIA driver, at some point during the last handful of updates the screen shuts off during the update and I must guess how long to leave my computer on for it to finish the install before I shut my computer off and on again to temporarily fix the screen while still letting the NVIDIA update finish. Though some have fixed their issues by rolling back to an older NVIDIA driver, this shouldn't have to be our only solution, especially considering NVIDIA just announced that there are major security bugs in older NVIDIA drivers and they recommended everyone update their drivers to the newest one for security's sake. Only we can't because if we do, it'll give us the black screen of death! Are we supposed to just accept the software vulnerability? That's not reasonable to ask of us customers! We've paid thousands for these computers and they have high-powered parts, they should be able to run the latest NVIDIA drivers so that the pc can remain compatible and optimized for new releases, especially considering this late 2019 pc was only one year old when these problems began! (3/5)
     
  19. greencoler

    greencoler New Member

    In another odd turn, I can't play Team Fortress 2 or Portal 2- of all games- on any BIOS mode but NVIDIA Optimus mode, or else the screen will go black and I'm forced to turn my computer off and on again to temporarily fix it. I've been unwillingly putting up with these quirks of my computer in hopes of a fix coming soon but I've been waiting almost a full year now and I'm not sure how much longer we're going to have to wait. I actually don't know if a year is standard for this industry since I actually used to use a Mac before switching back to PC. Don't get me wrong, I love my Razer PC for many reasons and for its power in gaming and using other programs as well as its other features, but it certainly doesn't feel right waiting this long for a fix. I don't know how much longer we're going to need to wait for the necessary driver fix or BIOS fix for our thousands-of-dollars computers to function as advertised but waiting this long with seemingly no results to show for it and none in sight for the near future has personally left me feeling really, really burned, and I'm sure I'm not alone in that feeling. (4/5)
     
  20. greencoler

    greencoler New Member

    I sincerely hope for a fix to come out soon so we can get the latest updates on our computers without having major screen-breaking issues as I don't think any of us should have had to have waited this long for a fix so that our PCs can be able to run the latest Windows and NVIDIA updates that our computers ought to be able to run with ease, especially considering how highly powered they are, the security vulnerabilities found in the older NVIDIA drivers, and how much we in this thread have paid for our Razer PCs. Lastly, considering the summer is approaching and there are competing companies with PCs that do not have these issues, it would behoove Razer as a company to fix this issue soon as well as to fix these matters on a more timely basis in the future to retain its customer base, maintain good faith from its customers, and remain competitive in the industry as I would not have bought this PC from Razer if I had read a post like the ones in this thread prior to making my buying decisions. Please try to reach out to us with some tangible ETA regarding a fix regarding the matter soon, and thank you. (5/5)
     
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