Razer Blade Pro 2020 can't update Nvidia drivers

Ljcastellano
I want to downgrade the bios. There is not way to go back to the BIOS 1.0 right?

I haven't honestly looked into whether or not i can downgrade the bios. Perhaps Razer support will chime in on this thread and help us out.

I really think we deserve a bios that gives us the option to enable undervolting, even if the plundervolt fix is enabled by default. It really isn't fair. The performance penalty is high enough where they effectively neutered the product after we paid upwards of 4300 bucks for these things and left us high and dry.

Blade Pro 17 4k with driver version 456.71 and BIOS 1.04 @120 Hz is working until screen saver jumps in.

I installed this new version just now and it was working at 120 Hz. Then I closed the cover to set the laptop to hibernation. After reopening the cover I could see the camera identifying me, but the screen stays dark. I connected an external screen, and rebooted the laptop, which brought the internal screen back to work until next screen or full hibernation.

So I can confirm this behavior still exists with the recently released new NVIDIA driver. Reverting back to 452.06 as the last working driver.

I second this, i finally got the DCH 451.58 notebook drivers to install, and now i can't use my laptop screen at all when not in optimus mode. Really need a tech to address this.

I third this. I have done a lot of discovery for why this is an issue. The video is unique in that Razer owns the hardware ID, since it was pieced together by their engineers, so that ID is not within the driver packages from NVIDIA. I have called, tried chat, and actually have an outstanding ticket in with Razer with no response. I have no idea how often Razer submits their driver package to MS for Windows Update for us to get the drivers, but that method is SO inefficient we will never get the latest DX 12 optimizations. I have even tried hacking the INF to program in my hardware ID to force it to install, but it didn't work, and it is likely good that it didn't work since their drivers fine tune how the entire laptop works in symphony with the all components. But this is super frustrating given that this is a very top end, expensive laptop and their are no current driver updates supported on it.

Hey everyone! I am still waiting for our devs feedback from your posts and observation. Please allow us to update this thread or check our support site. I appreciate everyone's cooperation and patience.

well not sure if any of you have found a fix, I have been in contact with Razer for the past 2 weeks, and they are literally jerking me around, every day I get a generic canned update stating they are "working on it" after about 2 weeks they have the gull to tell me "we suggest you enable Optimus" as if that's a solution.... absolutely ridiculous, I am embarrased for Razer, I literally have about 10k worth of their products and they could care less. i am beyond frustrated and getting nowhere... what a JOKE

4K2HD
How about installing older versions of Windows and not updating to 2004, will that allow us to upgrade to the latest drivers?
Beyond "workarounds" when you say "no significant breakthrough" are we looking at a situation were we would never be able to upgrade drivers on these laptops? You do understand the significance of this issue and there should be some kind of basic acknowledgement on the marketing side that game ready drivers have not updated for 4 months and will likely not update for 4 more.
Needless to say some kind of compensation is required, although we understand that this is an issue between Windows and NVIDIA, I haven't heard of these issues on competitor laptops.
Thanks

You nailed the essence of this situation perfectly. Razer has seriously dropped the ball here and it is totally unacceptable. Those of us that purchased this laptop deserve more than infrequent comments, on various forums, that don't really address the issue. Had I realized that this was a problem before my return date passed I would've returned mine and bought another brand. This is a clearly a Razer issue since no other gaming laptops are facing this issue.

shinote
I bought a Blade Pro 17" 4k in December 2020 and discovered this thread. I decided to still go ahead and file a Razer support ticket. They had me do all the normal updates (already done) and also asked for a video showing the problem, which is that whenever I select dedicated GPU mode the screen goes blank as soon as I restart and login to Windows. Optimus mode works fine. Anyway, this was the final response from support:

"Upon checking in our system, We are still having some problems with our NVIDIA drivers, We are still waiting for any updates to resolve the concern you're having. We can only advise you to not choose any dedicated GPU so that you won't be having these types of issues."

Option 1) Run NOW and get a refund while you can.
Option 2) Use an external monitor if you are playing fps games, we've been having this issue since Summer 2020 and still nothing. I doubt anything will change..

steelbrain
Oof. Yeah. Can you please link to that thread?

https://insider.razer.com/index.php?posts/730290/

Hey, contacted support yesterday and they asked me some information (SN, System info, etc) and they sent me the BIOS update as well. I'll not post the download link here cause there may be some different versions for different systems, but highly recommend you all to contact them! Problem solved!!!

Dopefish.
What sucks for me is that I only had my laptop for about 7 months before this issue. Now it's taken so long for anyone to do anything (of which there still isn't a solution) that my laptop is now out of the 1 year warranty. I can't run newer drivers optimized for newer games, I can't use NVIDIA Broadcast because I'm stuck running an old driver, I can't utilize the hardware that was advertised and that I paid for.

I've tried to use Optimus mode but it's less than ideal. Games don't always select the right graphics device causing them to run on the Intel GPU instead. Hardly any game lets you manually select which device. Any game that runs in a window or borderless fullscreen window will use the Intel GPU instead. Some games I'll have to alt-enter to make them windowed and then alt-enter to force them into a fullscreen mode so it uses the Nvidia GPU. The transitions between the Intel and Nvidia GPUs isn't seamless either. I've also noticed that the performance of games is very much noticeably slower when using Optimus mode versus Discreet mode (and verified that the game is running on the Nvidia GPU). For now I'm on a super old Nvidia driver that still works in discreet mode, but again I have no new features or game optimizations I can utilize.

I mean if you guys want to send me a new laptop that doesn't have the issue I'll gladly send mine back that has the issue so you can duplicate it, experiment with it, and figure it out.

Hard to believe the issue started roughly in June of 2020 and we're already in April of 2021 and there's no fix. Going on almost a year. My patience is really starting to wear thin.

This has very much tarnished how I feel about Razer products. I think with this laptop, the accessories, and additional peripherals I've bought I have spent over $6000 on this rig, just so I could have a portal gaming laptop for how much I travel.

Be transparent. Give us something. Don't be that company that withholds everything from their consumers and doesn't communicate with them. You previously mentioned the issue is a matter of aligning the latest windows updates with the graphics drivers. That was a month ago. What progress has been made in the last month? Be open, be honest. No one is going to sit down and say "I should have never bought a Razer, those guys have kept me up-to-date on the problem, what solutions they've tried, the issues they're running into, etc." But I can guarantee people will sit down and tell their friends and family all about how their Razer laptop has had a problem for almost a year and no one at Razer has said anything short of a "we know there's a problem; we're working on it."

This sums it up pretty perfectly. Have only had some success with @Razer.Speedcr0ss replies, but that's really it.

In a reply above somewhere there was a couple who bought 2 of the exact same systems. One has the issue and one doesn't. Seems like an ideal opportunity for Razer to have them send both back and send them 2 new ones. They can then tear each one down and figure out what the issue is between them. I mean, that's what I would do..

Razer Blade Pro 17 4k late '19 BIOS 1.04 NVIDIA driver 457.30

After closing cover and reopening, the screen stays black like all other versions after 452.06 and hibernation of the screen. Reverting back to 452.06 again. Hibernation problem still needs a solution.

I understand this. If this is not resolved by razer you should open a case and exchange it!