Razer Blade Pro 2020 can't update Nvidia drivers | Razer Insider
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Can't update it and tech support has no clue how to get this fixed. It is going to be escalated. Let's see how long it takes to get this resolved.
Ljcastellano
I want to downgrade the bios. There is not way to go back to the BIOS 1.0 right?


I haven't honestly looked into whether or not i can downgrade the bios. Perhaps Razer support will chime in on this thread and help us out.

I really think we deserve a bios that gives us the option to enable undervolting, even if the plundervolt fix is enabled by default. It really isn't fair. The performance penalty is high enough where they effectively neutered the product after we paid upwards of 4300 bucks for these things and left us high and dry.
Blade Pro 17 4k with driver version 456.71 and BIOS 1.04 @120 Hz is working until screen saver jumps in.

I installed this new version just now and it was working at 120 Hz. Then I closed the cover to set the laptop to hibernation. After reopening the cover I could see the camera identifying me, but the screen stays dark. I connected an external screen, and rebooted the laptop, which brought the internal screen back to work until next screen or full hibernation.

So I can confirm this behavior still exists with the recently released new NVIDIA driver. Reverting back to 452.06 as the last working driver.
bpvarsity
For the record, mine is Razer Blade 17 Pro 2020, 4K120, 2080S, Windows 20H2, Bios 1.06, Dedicated GPU 120 Hz.

Hmmh? Same models same drivers, the only difference is I'm still on win 2004 instead of 20h2. I dont have the issue, but had it in past.
Maybe i can help and we can compare further specs.

I think the behavior of razer in this case in not professional. They should come out with an official statememt.
Razer.SpeedCr0ss
Hey guys! Sorry for the typo. What I meant was version 461 (461.09). If your Windows OS and Synapse 3.0 is updated, then you are all good. Please proceed with the NVIDIA GeForce driver update and check the laptop's display behavior. If there's will be another Razer Blade Pro 17 driver release, I'll ensure to update this thread right away.

Honestly, we are now in 2021 and the issue has not been fixed yet, this is totally unacceptable. I have noticed that Razer just announced the 2021 17 Pro 4k 120hz is apparently using the same display, one would think that the new version does not share the same problems as the 2019/2020 versions.
Given that we are all past the refund window and we havent had a solution, Razer should allow us to warranty replace our 2020 laptops with the 2021 version if it indeed does work as intended.
I second this, i finally got the DCH 451.58 notebook drivers to install, and now i can't use my laptop screen at all when not in optimus mode. Really need a tech to address this.
I reached out to razer via reddit and they said they will look into it. Apparently there was an email sent to me on the 23rd of June to help troubleshoot but that email never got to me. I use gmail and there wasn't a server outage so....
I third this. I have done a lot of discovery for why this is an issue. The video is unique in that Razer owns the hardware ID, since it was pieced together by their engineers, so that ID is not within the driver packages from NVIDIA. I have called, tried chat, and actually have an outstanding ticket in with Razer with no response. I have no idea how often Razer submits their driver package to MS for Windows Update for us to get the drivers, but that method is SO inefficient we will never get the latest DX 12 optimizations. I have even tried hacking the INF to program in my hardware ID to force it to install, but it didn't work, and it is likely good that it didn't work since their drivers fine tune how the entire laptop works in symphony with the all components. But this is super frustrating given that this is a very top end, expensive laptop and their are no current driver updates supported on it.
Hey folks, this is being looked at. I don't know specifics and there are no details to be announced, but this is being investigated. Thank you for your patience.
Razer.Caziel
We have been working on this, but there have been no significant breakthroughs just yet. As far as I know, updating to Windows version 2004, while having Nvidia drivers 451.48 installed and GPU Mode is at Dedicated GPU Mode only, will cause the screen will go black or blank.

This is why I've been dissuading people on updating GPU drivers and why we've held back on GPU driver updates.

The only workaround we've found to work so far is to change GPU setting in BIOS to re-enable Optimus or connect an external display over HDMI, go to Synapse 3 > SYSTEM > GPU Mode to change the setting back to NVIDIA@OPTIMUS.

How about installing older versions of Windows and not updating to 2004, will that allow us to upgrade to the latest drivers?
Beyond "workarounds" when you say "no significant breakthrough" are we looking at a situation were we would never be able to upgrade drivers on these laptops? You do understand the significance of this issue and there should be some kind of basic acknowledgement on the marketing side that game ready drivers have not updated for 4 months and will likely not update for 4 more.
Needless to say some kind of compensation is required, although we understand that this is an issue between Windows and NVIDIA, I haven't heard of these issues on competitor laptops.
Thanks
4K2HD
How about installing older versions of Windows and not updating to 2004, will that allow us to upgrade to the latest drivers?
Beyond "workarounds" when you say "no significant breakthrough" are we looking at a situation were we would never be able to upgrade drivers on these laptops? You do understand the significance of this issue and there should be some kind of basic acknowledgement on the marketing side that game ready drivers have not updated for 4 months and will likely not update for 4 more.
Needless to say some kind of compensation is required, although we understand that this is an issue between Windows and NVIDIA, I haven't heard of these issues on competitor laptops.
Thanks

You nailed the essence of this situation perfectly. Razer has seriously dropped the ball here and it is totally unacceptable. Those of us that purchased this laptop deserve more than infrequent comments, on various forums, that don't really address the issue. Had I realized that this was a problem before my return date passed I would've returned mine and bought another brand. This is a clearly a Razer issue since no other gaming laptops are facing this issue.
Razer.Caziel
We have been working on this, but there have been no significant breakthroughs just yet. As far as I know, updating to Windows version 2004, while having Nvidia drivers 451.48 installed and GPU Mode is at Dedicated GPU Mode only, will cause the screen will go black or blank.

This is why I've been dissuading people on updating GPU drivers and why we've held back on GPU driver updates.

The only workaround we've found to work so far is to change GPU setting in BIOS to re-enable Optimus or connect an external display over HDMI, go to Synapse 3 > SYSTEM > GPU Mode to change the setting back to NVIDIA@OPTIMUS.

So I went ahead and installed an OLDER VERSION OF WINDOWS prior to the May 2020 update and I can CONFIRM that I updated my NVIDIA GAME READY DRIVERS and it works fine.
It is a big pain in the rear to doit but for those who want to try feel free to ask. In the meantime I will not update to 2004 until NVIDIA and Microsoft work out a solution.
They fixed it on my 2020 15 today. Bios update was sent and and microsoft patch. I installed latest drivers with no issue. Thank god!
I had this problem and was about to send it in for repairs but I told Tier 2 support that its a software issue and not a hardware issue. So they sent me a download link to BIOS version 1.04 and after installing and updating windows 10. I can play with the latest drivers at 120hz with no black screen or switching to Optimus. This is on my 2020 Razer 17 pro 4k
Hey, contacted support yesterday and they asked me some information (SN, System info, etc) and they sent me the BIOS update as well. I'll not post the download link here cause there may be some different versions for different systems, but highly recommend you all to contact them! Problem solved!!!
Razer.SpeedCr0ss
Hey cjjacobs! Thanks for sharing. Feel free to send us a PM or visit our self-help options should you need additional assistance.



That's right. I think that would be the best option for you since there is no method to revert to a previous BIOS firmware aside from sending in the unit for service.


Hi, I hope you are aware that the last two NVIDIA Game Ready driver updates result in Black Screens, regardless of the BIOS 1.4 update. This is really unfair, I personally had hoped that updating to BIOS 1.4 (giving up undervolting along the way) would solve the issue but no luck.

Razer should release a new BIOS update to fix this and BRING BACK UNDERVOLTING!
My laptop's CPU is running MUCH HOTTER with BIOS 1.4 in comparison to 1.0 which results in significant performance loss when comparing the two BIOS.

Please please, would you ask the engineers to issue a BIOS update that fixes Game Ready driver issues and also brings back undervolting!

Thanks!
bpvarsity
We have any movement on fixing this issue so we can go beyond 452.06?


Hello there! There's no official fix yet. The team is still investigating the issue. Please bear with us. The team will ensure to update this thread once we have one.
Razer Blade Pro 17 4k late '19 BIOS 1.04 NVIDIA driver 457.30

After closing cover and reopening, the screen stays black like all other versions after 452.06 and hibernation of the screen. Reverting back to 452.06 again. Hibernation problem still needs a solution.
I understand this. If this is not resolved by razer you should open a case and exchange it!
Razer.SpeedCr0ss
Hey everyone! I've coordinated with our Support Team and showed them your feedbacks after updating the laptop's NVIDIA driver. Please expect another NVIDIA driver updates since the issue is unresolved after the last firmware release. Please wait for the Razer Blade Pro 17" (2019) | RZ09-0314x and Razer Blade Pro 17" (2020) | RZ09-0329x further announcement here or on our support site.

This issue will NOT BE FIXED with a NVIDIA driver update.
We require a BIOS update, ideally this BIOS update will also include a -100 CPU under volt and or unlock XTU access, our CPU performance was reduced by 30% compared to BIOS 1.0, the original BIOS this laptop shipped with and all for naught since the black screen issues persist.
I still can't believe that RAZER cares so little about their top tier customers.
Just to add to the chorus but I also have this issue. I have a support ticket in but based on this thread I doubt it will amount to much. $5000 earlier this year for a computer that can't update video drivers without having the screen turn black is incredibly unacceptable. The fact that it's been 5 months is insane. At this point it's pretty much guaranteed I will never buy another Razer product ever again and I will absolutely not recommend them to anyone ever.
Hey everyone! I am still waiting for our devs feedback from your posts and observation. Please allow us to update this thread or check our support site. I appreciate everyone's cooperation and patience.
I wouldn't presume that, given that I myself dealt with the very same problem. What I did, if I recall correctly, I switched to Optimus (use an external monitor or a TV if you don't own a monitor) if you can't get out of the GPU mode.

Once in Optimus mode, I made all the changes deep in advanced settings. Again, it could be that I simply got lucky, but my screen never goes turns off unless I command it to and it never goes into hibernation.

I have been able to boot into GPU mode without any problems, again, I could've just gotten lucky but then again, computers are not magical are they?

Razer should offer FREE replacements to all of us and subsequently, STOP selling this laptop unit this issue is resolved.

Should we file a lawsuit?
Mmmm..
well not sure if any of you have found a fix, I have been in contact with Razer for the past 2 weeks, and they are literally jerking me around, every day I get a generic canned update stating they are "working on it" after about 2 weeks they have the gull to tell me "we suggest you enable Optimus" as if that's a solution.... absolutely ridiculous, I am embarrased for Razer, I literally have about 10k worth of their products and they could care less. i am beyond frustrated and getting nowhere... what a JOKE
shinote
I bought a Blade Pro 17" 4k in December 2020 and discovered this thread. I decided to still go ahead and file a Razer support ticket. They had me do all the normal updates (already done) and also asked for a video showing the problem, which is that whenever I select dedicated GPU mode the screen goes blank as soon as I restart and login to Windows. Optimus mode works fine. Anyway, this was the final response from support:

"Upon checking in our system, We are still having some problems with our NVIDIA drivers, We are still waiting for any updates to resolve the concern you're having. We can only advise you to not choose any dedicated GPU so that you won't be having these types of issues."

Option 1) Run NOW and get a refund while you can.
Option 2) Use an external monitor if you are playing fps games, we've been having this issue since Summer 2020 and still nothing. I doubt anything will change..
steelbrain
Oof. Yeah. Can you please link to that thread?

https://insider.razer.com/index.php?posts/730290/
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