HUNTSMAN V2 ANALOG | Ascend to Analog

Gr8 experience in gaming

I am also having issues where some of the keys are registering as being held down LONG after I physically release them. I’ve exchanged the original thinking it could be hardware related, but the second keyboard is doing the same. I’ve tried clean installs, different USB ports, but it happens a few times a session. I’ve sent customer support a few emails but they want video (working on it), and seem to be unaware of the issue. This makes me think there’s no resolution coming soon.

Sonnilion
the same thing happening to me, keys keep registering down even after being released resulting in my character being stuck either moving to the left or right. while simply pressing the button again unstucks it this is very anoying.

I havent tried to remove the wrist rest as stated above but that is simply not a solution for this keyboard due to the high keys

I agree that it’s not a solution, Razer has to address this. It’s something that seems to correlate with the keys being treated as if they’re being held down when they’re not. I shouldn’t have to use another wrist rest but I paid full price for this keyboard and Razer isn’t being helpful, so I’m going to make the best of it

Yeah, I'm definitely having the repeating key issue as well. Not happy.

I got mine today. It's great! I love the build quality and comfort. I read quite often that the keyboard is quite loud. It's louder than my previous one but I actually like its sound. It's satisfying to type on it.

The analog feature is a hit or miss thing in the games I've tried. Either it works (partially) or it doesn't due to games limiting the input method for the session to the one the game was started with. If it works I find it somewhat hard to control because it doesn't make use of the full distance a key can travel. In games with a driving component I got full acceleration halfway through and therefore minor adjustments (acceleration or deceleration) are extremely difficult / require a lot of concentration.

I also wish Synapse would allow actuation point config beyond 3.6mm. When primarily typing I find myself often slightly hitting the edge of a nearby key and that is enough to trigger a key press.

Edit: I get the "keys stuck/repeating itself" problem as well. The only way to fix it permanently is to disable/uninstall Synapse but that renders a lot of my peripherie's features inaccessible/useless.

DankRafft
To those of you who experiencing the sticky key issue:
Are all your keys affected by this or only WASD? I've noticed it only on WASD and I wonder if it could be related to the "WASD to controller joystick" feature even though it's disabled.

I've had it with Q and E as well.

Yeah, after almost two weeks of back and forth with the support I'll return mine as well.

Another major issue I have is a configured actuation point of 3,6mm in Synapse is actually equivalent to 1.5-2.0mm on keypress. So, most keys register at or even before a key traveled half its max distance of 4mm. With actuation set to 1.5mm it registers a press at 0.5-1.0mm in practice. That's awful and especially renders analog inputs completely unusable.

waaaghmachine
Same issues with phantom / sticky keys…

https://streamable.com/pnryou

Razer has asked that I exchange it, I have TWICE now. I am on my third and all three of them have the same issue. However, if you exit Synapse the issues go away completely.

Because it is a software issue. I wish they were open about it and possibly gave us some kind of ETA, this IS their flagship keyboard, after all.

EdwardnNC
I just got an email with a return label for this issue.
My support ticket says issue with W key (up) because that is what stuck in the video I sent them.
It has happened to me multiple times.. mostly with A and D.
WASD are the only keys that I use for moving around in games, so I am pretty sure it is not a switch issue.

Has anyone mailed their keyboard back for this issue and gotten results?

I thought there might be a chance they changed hardware, because I bought mine back when it first came out. I don't use WASD a ton for games, but that is what frustrates me.. I don't use it a ton, but still have the issue.

I really don't want to ship my keyboard in for something that is not even a hardware issue.

Last question, is there a way to talk to support on the phone?

I personally didn't go through the trouble of making the trade (and possibly getting a refurbished keyboard..) I mean, from what I have seen it is 100% related to software, playing with all Razer software off fixes the issue completely... but who knows -- they're not exactly open about it. Last time I spoke to support about it, they *somewhat* acknowledged that it is software related and that while they have no ETA they will fix it. It's been months, no fix. I heard that another piece of hardware that came with optical analog switches (tartarus pro?) also had the bug and it was fixed like two years later.

Same issues with the phantom/sticky keys, where it stays pressed until you press the button again.

It's 100% software-related because this doesn't happen with Synapse closed. I have also tried 3 different Huntsman v2's and they all have the same issue on my PC. I did do a full reinstall of Synapse (followed the entire tutorial made by Razer) and I even made a new account that I used to login to after I reinstalled Synapse to confirm it's not account related like some users mentioned.

I did do some troubleshooting on my own by tweaking with the settings in Synapse. It always felt like it happened at random moments (like once every 15-30 minutes), so I enabled Turbo mode by going into the settings for each individual WASD key and chose:

Keyboard Function -> Key Recording -> Rebind key to W -> Enable Turbo -> Speed (press/sec) 20.

I repeated the steps above for all WASD keys (you can do this for any other keys that you use alot in games).

Guess what, instead of the sticky issue happening once every 15-30 minutes, it now happens every 1-2 minutes.

This probably isn't very hopeful to anyone affected by this, but I haven't seen anyone else mention this. Now we kinda know that this issue happens a percentage of the times that Synapse and/or the PC/Windows registers a keystroke, instead of a user physically pressing the key. This "trick" should also make it somewhat easier for other users and Razer to troubleshoot this, since you can count on this issue happening every few minutes.

My next steps will be trying the turbo mode trick on a different PC to see if it also happens there, and if it doesn't, reinstall Windows on my main PC to see if that changes anything.

If anyone else is willing and able to try the Turbo mode trick aswell, please let me know if the same happens to you.

Thanks.

Yes, disabling Synapse will basically reduce your super advanced keyboard to a £50 keyboard that you can buy from Corsair or any other decent producer... So, it is totally worth the 5x price o_O.
The silent attitude of Razer over this issue is simply insulting, considering the price of the keyboard and the importance of the software integration in the Analog features. Basically the most advertised features of the Analog Keyboard are provided by the software. With the software disabled, that advantage gets cancelled.

PuNt3y
Just bought a Huntsman V2 Analog and unfortunately I am returning it for a full refund thankfully through Amazon and not Razer direct due to the issue that so many people have reported about the keys sticking. This is known to be caused by the Synapse software and the issue also plagues the Tartarus V2 Gaming Keypad and has been ongoing for months. My friend went trough months of testing with Razer Support to try and find the issue with his Tartarus V2 Gaming Keypad wasting so much of his time having him do their job effectively even though Razer knows it is a software issue and their final solution was not use Synapse which is a ridiculous considering Synapse is an integral part of the product (he still hasn't been able to get his refund). Not using Synapse is not a solution for me especially as this is not the only Razer product I have I have spent sooooo much money with Razer and their partners and I am disappointed that this is still not fixed by a company who's tag line is "for gamers by gamers" please Razer fix you software.

My Razer products
Mouse - Basilisk V2
Keyboard - Cynosa V2
Headphones - Nari
Speakers - Nommo Chroma
Mouse Pad - Goliathus Extended
Game Pad - Raiju Ultimate
Other - Chroma Addressable RGB Controller
Motherboard - ASRock B550 Taichi Razer Edition
Case - LIAN-LI PC-O11 Dynamic Razer Edition

I have the same case as you, suffice to say that I used to be a big supporter of Razer, now I'm just disappointed, this is truly unacceptable. What I hate the most is the lack of communication.